Sun Life Financial Canada Reviews 385

My brother died in October 2023, I sent all the documents requested for my claim and I never received a call or information regarding my claim, I call every day sometimes there are employees who they don't know what I'm talking about and when I make another call the same day to another employee, all of a sudden he sees my file real incompetent! The employee tell me they will call me back within 48 hours and they still haven't called. After all this I still didn’t get a dollar from them !! This is CRIMINAL to not want to pay a person this is THIEF and in addition to taking their time to get a response. This is truly shameful on the part of this company which has no respect for their customers. I strongly advise you to go see all the others companies !!!!!!!

They have used every delaying tactic available to not pay out Life Assurance claims. They have not responded to emails although i have delivery acknowledgments. They have promised to phone back three times snd never do. This is OUR MONEY paid over in good faith. Not yours. Disgusting service

I wanted to delete my Sunlife account but couldn’t find that on their web site.

I clicked on Chat help but no agents were available.

Then I called their 800 number and went through a whole bunch of different menu options and when I finally got to the last option, a recording said;

“Sorry, there are no agents available to take your call today. Please try another day”.

Eeeee yeah… I’d stay away from Sun Life if I were you. I’ll be happy when my account is closed.

I emailed Sunlife Canada- HR multiple times recently emphasizing that this is urgent & I need my tax forms ASAP. However, they kept delaying , and did not send me anything. Then they lied & said forms are mailed out & you will have it on Feb 29. Today is Mar 7 & I still don’t have my tax forms. My third party filing tax for me is severely delayed. I have followed up again with SL & they have stopped responding. Beyond worst, HR department & their services. I, infact also offered I can pay for a pre-paid shipping so then I can track, but they didn’t respond.
HR needs to change, & do their jobs better. I did not like my experience.

requesting a simple transfer of funds 2x under $5.000 each. Over 2 months now. cant even get a reply to my text. Very unprofessional.
Next step is to find out whats involved in transferring my investments to another institution.

UNBELIEVABLE!!!!!! Stay away.
I never ever expected or believed that this could happen in a First World Country 🙄 and it’s allowed to function.
Robbing people with a smile and bed time storys……l know, Well call you back. Can’t get my hard earned money out. Been trying for a month now.
TAKE YOUR MONEY HOME!!!!!!

The worst customer service ever. It seems that everyone I had talked to gives me a different story. Just avoid them.

Sunlife provides terrible customer service. It does not give replies to customers requests. Also Sunlife increases life insurance premiums unilaterally. My life insurance premium has gone up over 600% over the last few years. Sunlife refused to give any reasons for the increase. Sunlife is the worst insurance company in Canada.

I don't even know how to describe what horrible experience my daughter had applying for Personal Health Insurance. Applied in September 2023, resending all documents twice - as "something" was not completed, requested ALL medical history from her doctor office. Back in November everything was submitted. No response until mid January. I followed up by calling horrible customer service. My daughter received an email a week later that they are still reviewing her documents. In February she received a letter saying" It is Sun Life's opinion that this history is significant in assessing insurability and regretfully, it exceeds the allowable risk parameters of this insurance product". Really? if you need medications you are not worth their time... TOO EXPENSIVE INVESTMENT for SunLife? Just want to mention that she applied for the most costly plan.
Please do not consider Sun Life for your insurer if you don't want to feel like the worst category. Respect yourself!!!!!

Always an issue when filing a claim. They are very sloppy and unorganized.

This must be the most unprofessional organisation l have ever had the displeasure of dealing with. They don't know what they are doing, don't know what is going on and can't help you when you ring them up.

They have deducted 45% from my father's life insurance policy; no explanation other than 'our claims team will follow it up' which they never do. Apparently their claims team 'do not take phone calls' well that's very convenient isn't it?!

Clueless buffoons who most likely do not know their backside from their elbow and if l could give them less than one star l would.

I was told I needed to be immobile in order to receive any short term disability. They do not consider all disabilities, and/or mental health conditions when assessing you. I appealed with multiple doctors notes and letters, but ultimately I was told that my chronic illness was not severe enough to receive as little as 3 months coverage. I was heartbroken and had to take time off work without pay. I also didn't get any answers regarding this until I was already back at work 3 months later. The stress of the situation made the 3 months even more difficult to manage.

Totally agree with all these bad reviews on here, we lost my Mum over a year ago now and we are still battling to liquidate a trust fund. It has taken over 6 months before anybody even started looking at it, it has cost us a lot of solicitor fees and a go between finance company and we have still not settled. Any excuse to delay things and ask for ridiculous things that have either been provided or they claim they are not correct. I cant discourage anybody enough not to invest with this company.

A claim was previously approved via an Estimate/Quote but when paid receipt submitted for payment they denied the payment. REALLY
It a company full of incompetent claims adjusters after the Canadian government dumped them!!

They do everything possible to deter their customers from talking to a live "agent". Worst AI/Robotic chat experience. Terrible company will be looking to change.

Don’t ever start RRSP with Sunlife. They lie about everything even after the maturity date to get your funds. Waiting nearly a year even though you told them you need it you’ve fill out all information they ask for and provided as well as bank account for funds to go into. They’ve lied and the money needed now has put me into a terrible situation trusting this company. DO NOT INVEST WITH THIS COMPANY, TRUST ME YOU’LL REGRET IT. They know the urgency of the funds you need and don’t care, just thieving your money and not releasing your own funds.

I am extremely disappointed with the services provided by SunLife. Recently, my one-year-old son experienced a choking incident, and we had to call 911 for an ambulance. Despite their arrival and necessary treatment, it was decided after an hour of monitoring that transportation to the hospital was unnecessary. I promptly paid the charges from Alberta Health for the ambulance, but upon claiming the expense with SunLife, my request was declined. Their explanation was that since the ambulance didn't transport the patient, the reimbursement was not applicable. Despite explaining to the customer service representative that the initial intention was to transport him, SunLife chose to use this technicality to deny the claim. This kind of excuse is both absurd and deeply disappointing, especially coming from an insurance company.

I never took a life insurance. I called over 10 times to cancel. They keep taking my money out even when they said that a refund was made
Clearly they're a bunch of thieves.
That need to steal people's money
Where's company ever? Do not use this company bunch of thieves steel from you.

They'll constantly send you spam emails that you can't opt out of, give you pop-ups you can't disable, and generally make the act of looking at your benefits as miserable an experience as possible.

ALSO they're bad at managing finances! I now owe the CRA significant amount of money, because sunlife didn't hold enough funds for taxes when I made a withdrawal. That was literally the reason the CRA provided me.

Only used Sun life because I was leaving my current company and needed to move my investments out. A financial advisor called me and wanted to help with my finances. I told her I bought a house and wanted to do the new home buyers plan. She told me to open an RRSP and put money in and will call me in 90 days to take the money out for the new home buyers plan. 90 days comes around, she calls me and transfers me to another team to withdraw the funds. I am now told by this team I only had 30 days from when I bought my house to withdraw the funds therefore am unqualified for the plan. I wrote a complaint to my financial advisor, and suddenly she is no where to be found. Either this lady is unknowledgeable of the rules or she is knowledgeable and just wanted to make commission on me opening an account. Either way HORRIBLE Sun life. Not only this, she suggested I invest in certain funds, and since, I've only lost money! STAY AWAY FROM SUN LIFE. Manage your own money.