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Sungage Financial Reviews 

2,030
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professionalism and caring nature of the staff, who are described as courteous, helpful, and dedicated to explaining every detail. The overall service and user experience are frequently praised for being easy, fast, and efficient, making complex processes like financing simple and hassle-free. Reviewers appreciate the clear communication, quick loan processing, and the ability to manage their accounts with ease, often noting the smooth transition and flexible terms. However, some customers experienced issues with payment processing, including incorrect charges, delinquent notices despite scheduled payments, and difficulties with auto-payment setups. A few other people also felt that there was a lack of proactive communication regarding project delays and operational issues, leading to frustration and unexpected loan payments on non-operational systems.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

User experience

Customers consistently note positive experiences with user experience, describing it as easy, efficient, and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the overall process,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers finding the financing process easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sungage took care of all of our paperwork and loan information for our new solar array from Solara. They were very professional and lifted that burden of paperwork off our shoulders. I also like their... See more

Company replied

Rated 5 out of 5 stars

Sungage demonstrates a high level of professionalism and caring. At every step we were kept informed of what was happening, what else was needed and when all was completed. We have never been so well... See more

Company replied

Rated 5 out of 5 stars

Sungage Financial offered the best financing solution for my new solar system. The flexible terms gave me a monthly payment that fit perfectly into my budget. I was especially happy that there we... See more

Company replied

Rated 5 out of 5 stars

Sun gage made financing our solar project easy and hassle free. From start to finish, they helped use complete our application step by step and sent us updates when something needed to be addressed.... See more

Company replied


Company details

  1. Financial Institution

Written by the company

Sungage Financial Sungage provides residential solar financing to help homeowners make the smart switch to solar. We offer lower monthly loan payments for solar financing, with terms up to 25-years and the most consumer-friendly treatment of state and local tax incentives. We help you shine!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(2,030)

242 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick

Quick, efficient even after changing solar companies.

6 January 2026
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Reply from Sungage Financial

Thank you for leaving a review, Johnny!

Rated 4 out of 5 stars

The company has been working with me…

The company has been working with me thru the process and have been very helpful when I did not under and the technical stuff

8 January 2026
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Leoma! We're so glad we could help you with your solar journey!

Rated 3 out of 5 stars

Be informal and thorough.

What I did not like was it took very long , it’s winter so the house was very cold, there were children in the house, electronics could not be charged. There was no prior notice of needing to shut power off. After the job was completed, all information was not submitted and I had to send in the information thank God I was home from work to do so or else we would not get our incentive.

29 December 2025
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Karen. We’re sorry for the disruption you and your family experienced during the installation process. We understand how difficult it can be to have power shut off unexpectedly, especially during the winter and with children in the home, and we apologize that this was not communicated in advance.

We want to clarify that Sungage Financial is responsible for the financing of your solar project, we are not the installer. We truly appreciate you bringing this to our attention. Your feedback helps us identify where processes and communication can be improved.

Thank you again for sharing your perspective, and we apologize that this part of your journey did not meet expectations.

Rated 1 out of 5 stars

WORST SERVICE EVER!!!

between dealing with ES Solar and Sungage, and having to fill out the SAME FREAKING DOCUMENTATION 5 times, you would think that someone would figure out what they are doing over there!!!

1 January 2026
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Reply from Sungage Financial

Hi Jason, we’re very sorry to hear about the frustration you experienced. Having to complete documentation multiple times is inconvenient and we apologize that the process felt repetitive and disorganized.

In this case, the additional signatures were required as part of a reapplication process. When a new application is submitted, documents must be generated and executed again to ensure proper authorization and compliance, even if the information has not changed. We understand that this was not explained clearly, and we apologize that the steps involved felt unclear.

We appreciate you taking the time to share your feedback. Sungage is committed to providing a smooth and straightforward process, and we will use your comments to continue improving how information is shared with applicants. Thank you again for bringing this to our attention, and we’re truly sorry that your experience did not meet your expectations.

Rated 5 out of 5 stars

I like my solar

I like my solar, the Cavu solar company install this system very good, now in day time with sunny, my house is using all power by solar panels not using Novec electronic, Cavu solar, all peoples are so nice and honest, Thanks all
Tuong Nguyen

29 December 2025
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Reply from Sungage Financial

Thank you for leaving a review, Tuong! We're so glad you had a great installation and are enjoying your new solar system!

Rated 2 out of 5 stars

Inaccurate information provided about financing

The timeline for repayment of the loan does not match the interest that is being applied. Not at all pleased with the service received after funding

16 September 2025
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Reply from Sungage Financial

Thank you for taking the time to share your feedback, Roger. We’re sorry to hear that your experience after funding did not meet your expectations, and we understand how frustrating it can be when loan terms feel unclear.

Your financing terms, including the repayment timeline and how interest is applied, are outlined in your loan agreement. We recognize that these details are not always easy to interpret, and we apologize if anything was not communicated as clearly as it should have been.

If you have questions about how your repayment schedule or interest is being calculated, our servicing team can review your account and walk through the details with you. They are best equipped to help and can be reached at 877-742-2701.

We appreciate you bringing this to our attention and will use your feedback to continue improving communication and support throughout the loan process.

Rated 5 out of 5 stars

I am quite satisfied.

Everyone I interacted with communicated clearly, and completely. Staff returned my calls promptly, The process was as painless as they could make it. Every effort was made to make sure that the project was completed within the timeframe required.

31 December 2025
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Ellen! We're glad our amazing customer service team was able to help!

Rated 5 out of 5 stars

Sungage was very effective

Sungage was very effective, efficient, and professional in funding my Solar project ...I had no issues and Sungage was instrumental in making sure my project was a success ...

31 December 2025
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Reply from Sungage Financial

Thank you for leaving a review, Rodney! We're so glad you're enjoying your solar project!

Rated 5 out of 5 stars

Every person from Sungage has been very…

Every person from Sungage has been very welcoming and polite and explaining every detail of the install completely. Thank you all so very much!!

26 December 2025
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Reply from Sungage Financial

Thank you for leaving a review, Joni! We're so glad you had a great experience!

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