After placing an order an receiving a tracking number, for some reason I couldn’t track my order which was a bit worrying tbh but I reached out to sunfere team for help and they were very helpful and... See more
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They sent me a dress and it smelt of curry spice and looked nothing like the photo. I asked them for a refund and they sent me a QR code that does not work and now they’re refusing to provide me... See more
Company replied
I was delighted with my order and the quality of the dresses! The communication was great and I had to communicate a lot for my order to be on time for an event, so it was really helpful that even if... See more
I have ordered a dress for a wedding and days after, i didnt get any order notification about delivery instructions, so i had to email them myself. After two days they email me back saying the the or... See more
Company replied
Company details
Written by the company
Sunfere is an online fashion company founded in 2022. We offer a wide range of fashion-forward apparel that caters to women of all ages. Our product line is carefully curated to evoke a sense of adventure and wanderlust with a curated selection of clothing and accessories, we're your go-to for chic, travel-inspired style. Wear Your Shine-Endless Vacay Styles in One-Stop.
Contact info
United States
- sunfere.com
Breach of guidelines
I love my dresss
I love my dresss. I would recommend this site to anyone
22 February 2025
Unprompted review
Reply from Sunfere
Your kind words motivate our team daily! We're working hard to enhance every aspect of your shopping experience. See you next time!
-Anna
Reply from Sunfere
Hi Khaton,
Your support means everything! We're streamlining processes to serve you even smoother next visit. See you soon! -Lea
The quality is amazing
The quality is amazing, but my order delayed, and one of the items got lost during shipping.
25 December 2024
Reply from Sunfere
Hi, Florence
we apologize for the inconvenience caused by the shipping delay. We're working on improving our logistics. This is not the standard we aim for. Please provide more order information via email, and we'll resolve this for you. ❤️
Sunfere Support Team
I entered the wrong address for my…
I entered the wrong address for my order and someone reached out to me by email and was able to help assist in getting me my package delivered to me. Customer service is excellent!
3 January 2025
Unprompted review
Reply from Sunfere
Hi, Syeda
Your support and kind words mean a lot to us! Thanks for appreciating our prompt service.
Sunfere Support
Ordered a dress for new years eve
Ordered a dress for new years eve. After 1,5 weeks I received an email that I was put on a waitinglist because the dress wasn’t in stock. I don’t understand why you would offer a dress on your website if it isn’t in stock. Secondly, now I could not get an outfit online for new years eve on time. I am very disappointed.
24 December 2024
Unprompted review
Reply from Sunfere
Hey Lisa,
Thank you so much for the advice. We really appreciate you letting us know. We totally get it, and we're here for you every step of the way. We're so, so sorry for this little mishap.
We know how important it is to stay informed about the latest stock situation, especially during major festivals when demand is high. Rest assured, we're doing everything we can to keep you in the loop about any potential stock issues. We'll make sure you're notified right away, and of course, we'll do our best to get your package to you as quickly as we can.
Thank you again for your feedback. We really appreciate it. Our team will do our best to improve our notification timeliness in the future so we can provide you with a more satisfying service experience.
Best,
Sunfere Support Team.
The customer service system is…
The customer service system is top-notch. Harris responded promptly to my emails and helped me resolve my issue quickly.
29 October 2024
Countless compliments on my dresses
Countless compliments on my dresses, and outstanding customer service! I will be ordering again!
6 November 2024
Really good quality and looks exactly…
Really good quality and looks exactly like pictures. I will order from them again.
12 December 2024
Unprompted review
I ordered my package on Nov 12 and it’s…
I ordered my package on Nov 12 and it’s December 13 and it’s still not here, I emailed them 3 times and they never responded
12 November 2024
Unprompted review
Reply from Sunfere
Hi Nikki,
We are sorry to hear about the shipping issue with your orders. Please be assured that we have a specialist in place who is in charge of any issues you may have. We'll make sure that this issue is resolved for you and would appreciate hearing from you via email.
Thank you for bringing this matter to our attention. We appreciate your patience while you wait. We will make sure you have a pleasant experience with us.
Best,
Sunfere Support Team
I ordered two bestselling dresses and…
I ordered two bestselling dresses and love them both. The tweed one is my favorite - it fits like a glove, and the fabric is soft and comfortable.
9 December 2024
I ordered a satin dress
I ordered a satin dress, and it looked even more beautiful in person than I'd imagined, fitting perfectly.
5 December 2024
Awful scammers who make it almost…
Awful scammers who make it almost impossible to get a refund.
Dress arrived, awful quality and it took almost 2 weeks of going backwards and forwards just trying obtain a return address. They kept offering credit notes or other options which I made very clear I didn’t want. I was persistent and eventually got a refund after nearly 5 weeks.
I will not be ordering from them again
12 December 2024
Unprompted review
Reply from Sunfere
Hi NA,
Thank you for your review. We are sorry that you are not satisified with the refund time.
We would like to explain the return instruction for you. The refund timeframe is depend on varied factors. From the time that our warehouse awaits your parcel to our staff do the standard return procedure, this process normaly takes at least 1 week due to the shipping time and the nessary inspection of your return parcel.
Secondly, our warehouse will infrom our team to approve the refund request.
After that, the refund time will be solely depend on your payment method( Your card issuer). We have estimated refund time chart for different card issuers on our website for your reference. We are sorry that some of the card issuer has a longer timeframe for the refund.
Your understanding is much appreciated.
Sunfere Support Team.
Beautiful dress.
Beautiful dress.
Excellent service
Excellent customer service.
One hundred percent recommend.
10 December 2024
Unprompted review
Reply from Sunfere
Thank you for your wonderful feedback! We are delighted to hear that you appreciate the great quality of our clothes and the client service we provide. We look forward to serving you again in the future. ❤️
Scam do not place orders …
They took £120 out of my bank account even though the payment was booked through a different method. The dress was £61 they took £61 and 3 lots of £21 today out of the my bank! Wow
9 December 2024
Unprompted review
Reply from Sunfere
Hi Sfjendnda,
The situation you experienced has never happened to any of our customers. We highly recommend you contact your bank issuer or check your payment method option whenever you get a chance.
We are sorry that you have encountered such an issue with your bank account. We can assure you that our transaction is 100% protected. We are compliant with PCI DSS and support AVS.
If you need any further guidance we are happy to help you go through any confusion you may have. Feel free to email us so we can understand your situation better.
Have a nice day!
Sunfere Support Team
Updated Reply on Dec.12
Hi Sfjendnda,
Our support team has looked through your case carefully. We can confirm that you have chosen ‘Pay in 3/4’ on Klarna as payment method. We are sorry for all the inconvience we may caused here. If you have any further confusion with this payment method, we kindly sugguest that you can reach out to the payment issuer for further details about payment method.
Thank you for bringing this to our attention.
Return made easy
Initially I thought this page was a scam but going by the few reviews I read I decided to give a shot. So far they are the best online vendor with excellent customer service.
I purchased a dress but it came small, I sent an email and got prompt response giving options to return which were empathic and satisfactory. I was sent a bigger size within 1 week of complaint based on the option I opted for. You have won yourself a loyal customer and I will refer more people.
Sincere, Thank you so much for great and excellent customer service.
7 November 2024
Unprompted review
The dress arrived quickly
The dress arrived quickly, fits perfectly, and is very comfortable.
12 November 2024
The dresses are excellent quality with…
The dresses are excellent quality with flattering, chic cuts. I'm very satisfied with my orders.
13 November 2024
I was disappointed that one dress I…
I was disappointed that one dress I ordered was out of stock. However, customer service quickly suggested a replacement. I appreciate their prompt response!
12 November 2024
Extremely Disappointing Experience – Avoid This Store
I had an absolutely terrible experience with this company. My order SF2024322310 totaled £180.90, and although the courier claimed it was delivered, the package was left outside my property in an unsecured location and was never received. Instead of taking full responsibility for this delivery failure, the store insisted on deducting £36.10 from my refund for items I never received, claiming it was to cover their costs.
Despite countless emails explaining the situation, they continued to blame the customer rather than holding their courier accountable for a non-compliant delivery. Their approach was dismissive, unhelpful, and unfair.
I reluctantly accepted an 80% refund just to end this traumatic and frustrating ordeal. The store’s lack of accountability, poor customer service, and refusal to provide a full refund for items I did not receive make it clear they do not value their customers.
I strongly urge others to avoid shopping here. If anything goes wrong with your order, expect to fight tooth and nail for even a partial resolution. Terrible service and policies.
25 November 2024
Unprompted review
Reply from Sunfere
Hi Saada,
We are sorry that you have experienced a lost parcel issue and our team has been continuously working with you to solve this incident for you.
Our team and I have looked through your case carefully, and we confirm that you have chosen the option of a partial refund. We have proposed several times that we highly recommend you choose the re-send option; however, we do respect every customer's choice.
Normally, we highly recommend the re-send service as we understand this situation is very unfortunate, and neither of us wanted this to happen. We have been working proactively with the shipping carrier, sending all of our evidence and a detailed explanation of the inappropriate placement of the parcel. Our team is dedicated to solving the issue in your best interest.
If you are still not satisfied with your choice, please feel free to contact us again. We still would highly suggest the re-send service with no extra fee and a free change of styles to you.
Please let us know if you still would like to continue your choice or we can continue working on alternatives to solve your issue and find the best solution you would like.
Best,
Sunfere Support Team
Order Number SF2024322571
THEY ARE SCAMMERS AVOID SHOPPING SUNFERE! THEY WILL STEAL YOUR MONEY! FAKE! FAKE ! FAKE!
My package has been delayed far beyond the stated timeframe, and I recently learned from USPS that the package will not be delivered because proper postage was never applied. This is a clear example of negligence on the company’s part.
Throughout this process, there has been a complete lack of transparency. The company never disclosed that the item was being shipped from China, nor did they inform me about potential production or shipping delays. Despite my efforts to address this issue directly with the company, they failed to provide meaningful support. Instead, when I attempted to inform future buyers about my experience on their social media platforms, I was blocked—a clear indication of their unwillingness to address valid customer concerns. Given the circumstances, I am requesting an immediate full refund. This experience has caused me unnecessary stress, and SUNFERE unprofessional behavior has left me with no confidence in their ability to resolve this matter adequately.
2 December 2024
Unprompted review
Reply from Sunfere
Hi Kershema,
We are sorry that you have experienced a shipping delay. We have been working with shipping carriers. Please rest assured that our team will rectify your issue as soon as possible.
Your order was placed on Nov 14, and we shipped the parcel on the 17th, which is within our normal shipping timeframe. However, we did find out there was a shipping exception that occurred during the shipping process, and we have non-stop contact with the shipping carrier to resolve the issue behind this delay. We do feel very upset about the reason that the shipping carrier has given us, which is not acceptable. This is the first time we have experienced such an incident. We do understand the shipping delay is frustrating, and we have tried everything we can do to resolve your problem. And we have assigned several specialists to work on your case due to the specialty of this case.
We would kindly ask for more time for us to find the best solution for you. We will keep communicating with you by email. Thank you again for your understanding.
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