The quality of this blanket is exceptional, prompting me to buy one for my daughter after I had received one as a gift myself. The customer service was very helpful when I forgot to add a bonus item... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve made several purchases with Sunday Citizen and they’ve all been excellent. One was a weighted blanket purchased as a gift and it was beautifully packed. I also purchased new bedding for myself an... See more
Company replied
I’ve added Sunday Citizen pillows to a few rooms in my home, and they’ve been perfect everywhere. Beautiful quality, soft textures, and they instantly make each space feel more pulled together.
Company replied
Every item I have purchased from Sunday Citizen has been beyond exceptional. The throws are a big hit as gifts along with their bedding and lounge wear. Customer service has been outstanding as well... See more
Company replied
Company details
Written by the company
Radical softness for your home, body, and soul. Sunday Citizen started with a simple mission: to create the world’s softest, hotel-quality bedding that is actually easy to care for. Founded by a fourth-generation textile family, we’ve spent years perfecting unique, precision-engineered fabric blends like our signature Snug and Premium Bamboo. We believe comfort shouldn't come at the cost of the planet. That’s why our products are OEKO-TEX® certified, our comforter filling is made from recycled PET plastic bottles, and we offset the carbon footprint of every delivery. Discover luxury comfort that’s machine-washable, sustainable, and designed to make every day feel like Sunday. Experience the Sunday Citizen difference: 100% Comfort. At Sunday Citizen, we are obsessed with the "unboxing" of joy. From our viral Snug Comforters to our buttery-soft loungewear, every piece is designed for maximum coziness and durability. We want you to shop with total confidence, which is why we offer a 30-day "Fall in Love" Guarantee. If you aren’t completely satisfied with your softness, our dedicated customer experience team is here to make it right. Join over 100,000 happy "citizens" who have upgraded their home rituals with our sustainable, machine-washable essentials. Our mission is to ensure every customer feels as supported as our pillows. If you have any issues, reach out to hello@sundaycitizen.co.
Contact info
United States
- help@sundaycitizen.co
- sundaycitizen.co
3.5
Average
183 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very responsive customer service…
Very responsive customer service everyone was efficient and fixed the problems right away in a timely manner
15 April 2026
Reply from sundaycitizen.co
Thank you for the feedback! We’re glad our team was able to jump in and resolve those issues for you right away.
No attentive resolution or response…
No attentive resolution or response provided
19 April 2026
Unprompted review
Reply from sundaycitizen.co
Hi Kiburi, I want to sincerely apologize for the experience you’ve had. You are absolutely right, receiving a scripted response that echoed the same generic advice as the AI is the opposite of the attentive service we strive for. We hear your frustration regarding the Cypress Modular Sofa promotion, and we agree that we should have provided a more direct answer.
To ensure this is handled with the attention it deserves, one of our Team Managers will be reaching out to you directly via email in the next 24 hours.
I love this comforter
I love this comforter. It is light weight and so comfortable. Cozy but not hot.
23 March 2026
Reply from sundaycitizen.co
Hi Natalie, finding that balance of 'cozy but not hot' is our specialty. We’re glad you're loving the lightweight feel of your new comforter!
I love this company and its products
I love this company and its products. Exceptional.
17 April 2026
Unprompted review
Reply from sundaycitizen.co
Exceptional is our favorite word to hear! Thank you so much for the support, Michelle.
We love our blue mist throw
We love our blue mist throw. It is the perfect weight for our spring and summer bedding. And ohhh so super soft.
17 April 2026
Reply from sundaycitizen.co
Hi Tanja, the Blue Mist throw is such a great choice for this time of year! We're so glad it's adding that perfect layer of softness to your spring bedding.
Nice products that not only feel…
Nice products that not only feel comfortable but add elegance to your bedroom
17 April 2026
Reply from sundaycitizen.co
Hi Ibrar! It is wonderful to hear that our pieces are hitting that "sweet spot" between cozy comfort and bedroom elegance. We truly believe you shouldn’t have to choose between a good night’s sleep and a beautiful space, so it's great to see that reflecting in your home!
Thank you so much for the 5-star review and for being part of the Sunday Citizen family. Enjoy your stylish sanctuary!
Reply from sundaycitizen.co
Hi Rande, 'easy, friendly, and professional' is exactly how we want every experience to feel. We're so glad you’re loving the product!
Absolutely the softest robes ever!!
Absolutely the softest robes ever!!! I buy them for family & friends. LOVE THEM!!!!
1 March 2026
Reply from sundaycitizen.co
Hi Deborah! You are officially the best gift-giver. Nothing says 'I care' like the softest robes ever—so glad your friends and family love them!
They have great selection of products
They have great selection of products. Their sales are phenomenal. Everything arrives in good condition and on time.
16 April 2026
Reply from sundaycitizen.co
Hi Debra, thank you for the feedback on our selection and shipping! We’re glad everything arrived perfectly and on time.
I'm very happy with the pillows --…
I'm very happy with the pillows -- they're unique, and like snuggling into a familiar place. No problem with headaches or neck / back pain or stiffness.
It took them a while to arrive, and I was worried whether there would be a problem with shipping; however, they arrived in good shape.
27 February 2026
Reply from sundaycitizen.co
Hi Carla, we are so happy to hear the pillows are providing that 'familiar place' comfort and helping with your neck and back! We apologize for the wait on shipping, but we’re glad they arrived safely and were worth the wait.
Best blanket ever!!
1 March 2026
Reply from sundaycitizen.co
Best blanket ever—we'll take it! Thanks so much for the love, Elayne.
I love the silk look of the comforter…
I love the silk look of the comforter and the fact that it’s a lighter weight but keeps you warm in the winter. Looks expensive!
15 April 2026
Reply from sundaycitizen.co
Hi Peggy, we love that 'expensive look' combined with a lighter weight! It's great to hear it's keeping you warm and stylish.
This bedding is so soft and luxurious…
This bedding is so soft and luxurious and the fabrics are high quality. Shipping is fast and the packaging is efficient. Highly recommended!
28 March 2026
Reply from sundaycitizen.co
Hi Leslie, thank you for the high recommendation! We take a lot of pride in our packaging and efficiency, so we're glad that stood out to you.
I was tossed to the AI chatbot who gave…
I was tossed to the AI chatbot who gave me a response that provided no new information.
14 April 2026
Unprompted review
Reply from sundaycitizen.co
Hi Cheryl, thank you so much for your recent purchase! First, I want to sincerely apologize for the delay in your delivery and for the frustration our AI chatbot caused when you reached out for help.
We are currently in the process of constantly training our AI to enhance the service we provide, which is why we highly appreciate feedback like yours, it is essential in helping us improve the experience for everyone. Please never doubt that our human team is here for you; if you ever need assistance with an order, please feel free to contact us. We’re always happy to help!
Reply from sundaycitizen.co
Hi Megan, 'thick and luxurious' is exactly what we aim for. We're so glad you're loving your new blanket!
I buy a lot from Sunday citizen so if…
I buy a lot from Sunday citizen so if you just want quality or customer service both are great. I have to order when they are on sale because they are expensive but I love everything I have gotten
26 March 2026
Reply from sundaycitizen.co
Hi Nora, we truly appreciate you! We know quality is an investment, and we’re so glad you find our service and products worth it. Enjoy your latest finds!
EVERYTHING I purchase from Sunday…
EVERYTHING I purchase from Sunday Citizen is perfect and of the best quality and so soft!!! These items are investments that will last you forever if you take care of them. I love this company!!
15 April 2026
Reply from sundaycitizen.co
Hi Kristi, this truly made our day! We’re so glad you see our products as a long-term investment in your comfort. Thank you for the incredible support!
First disappointing order
First disappointing order. Package was not standard vacuum sealed and color received was clear while not off white that was ordered.
2 April 2026
Unprompted review
It didn’t resolve my issue
It didn’t resolve my issue. The bot just told me my order was unfulfilled, which I already knew. It’s past the targeted shipping time so I want to know when it will ship.
2 April 2026
Unprompted review
I placed an order on line- I clicked…
I placed an order on line- I clicked the wrong color and placed the order- I immediately tried to change the order and was able to- I reached out to your customer service and all I got was AI- then a few days later an e mail response- but no one was able to make the change and the order has been shipped and I will have to return it- completely unnecessary and inefficient- you need a real live customer service department!!!!
5 April 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.