Sun & Ski Sports earned my business the moment I walked in. Their staff pays attention in a way big-box outdoor shops rarely do. They ask the right questions, match gear to skill level, and give y... See more
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See what reviewers are saying
They had great response and the bike I needed with great finance options that will allow me to avoid interest. After receiving my bike shipped from their TN store they inadvertently forgot to inc... See more
Ordered an item and never received it. Shipping info says it was delivered but the photo record from fedex isn’t even remotely close to my location. Tried to contact customer support on multiple occas... See more
We had to go back twice within a week for bike returns for our 10-year old, who apparently was at the cusp of a 24” and adult (XS) 27.5” bike. While we’d expected the bike team to be annoyed with seei... See more
Company details
Written by the company
Get the coolest ski jackets, snowboards, ski apparel and snowboard gear from Sun & Ski. Top brands like Burton, Columbia, Obermeyer, and more. Take advantage of hot deals on cool gear.
Contact info
Houston, United States
- sunandski.com
No history of asking for reviews
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Hasn’t replied to negative reviews
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Poor Customer Service
Shipping was amazing. The pick from store was more than displeasing. I was scolded for not ordering from the store and was told that it wasn’t alright because this is how the associate makes their money. Not only was I treated like second class I was also patient in allowing others to go ahead of me. What should have taken maybe ten minutes to pick up took over an hour. I also purchased another bike while I was there in which I was again scolded because I was trading in my sons bike I had just purchased from here a few weeks prior. Furthermore it didn’t stop there. I was reminded at the front counter before leaving that now the associate had to start their day with a deficit. Lastly I requested help from the associate to help walk out the two bikes I bought and when loading he rudely threw it in the back of my vehicle turned his back while walking away and Said, have fun. I represent a $3B business. I at no time disregarded or disrespected the association or the associate. My employees know better. In this climate and economy the last thing any corporation wants is a toxic employee driving away business. Especially NEW business. I know other employees heard what was being said and so did other customers. This employee I assure you would not have an action plan if they worked for me. They would be fired on the spot. Never the less, I won’t do business here ever again. This definitely is not the only place to buy outdoor equipment. Appreciate the opportunity. More than satisfied with shipping. I think Sun And Ski needs to revisit their store policies, reiterate to all staff and fire anyone not in compliance immediately. If the tone is not set from day one, fire your managers. This experience will be a lasting one that will resonate with me and anyone else. I assure you that if I experienced it countless others have also and that would be why the nasty reviews are online with low foot traffic in the store.

Reply from Sun & Ski Sports
TN Tax Free Weekend
I appreciate the efficiency of the shipping and the fact your website recognized the TN tax free weekend. Thanks for a pleasant and easy online experience.
Company cancelled order and didn’t do…
Company cancelled order and didn’t do anything to make up for it.

Reply from Sun & Ski Sports
On my top list for outdoor gear!
Had the gear I was looking in acceptable condition for at a great price. Shipped at a fair rate and arrived quickly!!
Exactly what I wanted can't wait to you…
Exactly what I wanted can't wait to you restock so I can buy again!
It show to order half size smaller…
It show to order half size smaller because they run big. Not so they where to small.
Very Happy Camper!!
Great experience! Received faster than expected. Shoes were exactly what was ordered. Thanks!
My shoes came in broken
My shoes came in broken. The know wasn’t even tied on the sides. I had to make a knot and cut some of the shoe lace off. Now they are ruined. I’ll know better next time not to spend this much money with an unfamiliar company. I’m so disappointed and will contact on cloud with photos

Reply from Sun & Ski Sports
Very excellent service and team
Quick responses to questions regarding my order and good packaging on the product side of things.
Easy and Straight Forward
Good communication
Good communication, quick response to questions , speedy delicery , good pricing they do what they say , honest .... great internet service ..What more can you ask for ..⭐⭐⭐⭐⭐
Popular style Dudes at a really good price
These shoes were half price at your store compared to every other place I had shopped. Shipping added a little extra, but they did get to me quickly, and even with the shipping, they were still a good deal. I have had my eye on the Rodeo Denim Hey Dudes for months now waiting for a deal and you were the first ones to offer something, and it was a really good deal at that.
Very helpful and answered all questions
Smooth process to get what I wanted.
I received the products in a timely…
I received the products in a timely manner, items were as expected and Sun & Ski followed up to ensure that I was satisfied with my purchase. Thank you!
Fast shipping and got exactly what I…
Fast shipping and got exactly what I wanted for a great price!!
The color of the apparel on the website…
The color of the apparel on the website was much different than the article itself.
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