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Summerycopenhagen Reviews 9

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TrustScore 3 out of 5

2.9

Clothing Store
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Company details

  1. Clothing Store

Written by the company

The SUMMERY Copenhagen universe is built upon the freedom of summer nights. Our designs are an ode to summer: vivid patterns and vibrant colours. www.summerycopenhagen.com

Contact info

2.9

Average

TrustScore 3 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

OVER PRICED UNDER SIZED

Purchased DORA HIGH NECK SWEATER IN PLUM × 1
WINE / L received item XS and when tried to obtain the correct size I was told it was correct. I seen this jumper in a advertisment very oversized and was told it was correct sized. Provided measurments, photo and wanted return with tags, was told it was a sale item, it wasnt I just happen to be with Afterpay.False advertising and poor customer service not wanting to address the problem and rectify it. Will no purchase again didnt even return my money when I wanted to retunred unused item with tags. DO NOT TRUST THE SIZE YOU WILL BE SO DISAPPOINTED

14 August 2025
Unprompted review
Rated 3 out of 5 stars

I haven’t even received the bag I…

I haven’t even received the bag I ordered but am compelled to write a review now.
I purchased a bag from the Australian website on the 25th of October.
A week passed with no comms regarding tracking.
I emailed, no reply then a couple of days later an email came regarding tracking but with no tracking details?!
Today I received another email with my invoice - I thought hang on, I paid for this on the 25th but no, the $$$ came out 7 days after the purchase (I checked my bank)
Honestly the weirdest experience I’ve had when purchasing an item coming from Australia to NZ.
I’m hoping this is the end of the issues.

26 October 2024
Unprompted review
Rated 3 out of 5 stars

Not Happy with extra charges $389 Australian Dollars

Not Happy $389 Australian Dollars
With a recipet now although at the beginning on my Mastercard was exact Amount $389. Via PayPal
A week later later on the statement was $400.67 Australian Got surprised
I won’t be purchasing any more from
Summery Copenhagen

1 May 2024
Unprompted review
Summerycopenhagen logo

Reply from Summerycopenhagen

Dear Violette,

Thank you for sharing your feedback. We deeply regret any confusion or frustration you experienced regarding your recent purchase.

On 6th May, you placed an order with us, and the total amount charged at checkout was $389, as you correctly mentioned. Once we fulfilled and shipped your order, we captured the same amount of $389.

Later, you reached out to us to return the item, and we promptly processed your request. We are pleased to confirm that a full refund of $389 was issued to you on 22nd May.

We want to assure you that there is no possible way for us to charge more than the amount displayed at checkout. However, if there were any issues with PayPal or any other part of the transaction outside of our systems, we are more than happy to look into it deeper to resolve any concerns.

We appreciate your patience and understanding throughout this process. If you have any further questions or concerns, please do not hesitate to reach out to us again. We are always here to assist you and ensure that your experience with us is a positive one.

Thank you once again for your understanding and continued support.

Rated 5 out of 5 stars

Very happy with my purchase!

Very happy with my purchase, reasonable delivery times, no issues at all!

15 March 2023
Unprompted review
Summerycopenhagen logo

Reply from Summerycopenhagen

Dear customer,

Thank you for taking the time to leave such a positive review of your recent shopping experience with us! We're thrilled to hear that you're happy with your purchase and that the delivery times were reasonable.

Our team strives to provide all our customers with a hassle-free and enjoyable shopping experience, and we're glad to have met your expectations. If you ever need anything in the future, please don't hesitate to reach out.

Thanks again for choosing SUMMERY Copenhagen and for sharing your experience with others. If there's anything else we can do for you in the future, please don't hesitate to reach out. We're always here to help!

Kind regards,
SUMMERY Copenhagen

Rated 5 out of 5 stars

Very good service !

Very good service !! I wanted to order the MIO toilet bag when it was 70% on sale, but when checking out it wasnt possible to ship it to Switzerland so i wrote them an email asking. When they replied back 2-3 days later the sale was over, they explained that there had been a problem on their site with shipping and they apologised and they were aware of the sale so they gave me a code with the same amount of discount. My bag arrived and I’m very happy about it !

1 February 2023
Unprompted review
Summerycopenhagen logo

Reply from Summerycopenhagen

Dear customer,

We wanted to extend a heartfelt thank you for taking the time to leave a review. Your positive feedback means a lot to us, and we are thrilled to hear that you had a great experience with our customer service team!

At SUMMERY Copenhagen, we are dedicated to providing the best possible service and experience for our customers, and it's wonderful to know that we were able to meet your expectations.

Thanks again for choosing SUMMERY Copenhagen and for sharing your experience with others. If there's anything else we can do for you in the future, please don't hesitate to reach out. We're always here to help!

Kind regards,
SUMMERY Copenhagen

Rated 2 out of 5 stars

Disappointing

The weaving on this dress is different to previous dresses I've bought from this label.
Within an hour of wearing the dress, I had at least 10 snags on the dress. It literally catches on everything and is almost impossible to wear.
It's a shame because the design is lovely and the weight of the dress is lighter than previous Cecilie dresses I've bought which I like as it's great for warmer weather.

24 November 2022
Unprompted review
Summerycopenhagen logo

Reply from Summerycopenhagen

Dear customer,
 
We are truly sorry to hear that you were not satisfied with the weaving on your dress.

As you mention, we have introduced new fabric blends for some of our items, and our dresses now come with different feels: more light and airy, or with a rather heavier feel. However, most of our core items are created with handloom weaving, which makes them quite delicate. Because of this, sometimes threads can be pulled out, but we take great care in ensuring the quality of our products.

We are disappointed that we did not meet your expectations on this occasion and would like to make it up to you. Please accept our sincerest apologies and know that we take your feedback very seriously. We will be reaching out to you via email to discuss the matter further and ensure that you are happy with your purchase.
 
Thank you for bringing this to our attention.

Kind regards,
SUMMERY Copenhagen Customer Service Team

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