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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability, flexibility, and comfort, especially for swimming. Many consumers highlight the excellent customer service, appreciating the helpfulness and responsiveness of the staff in ensuring correct sizing and addressing concerns. However, some people were dissatisfied with the delivery service, mentioning long shipping times, particularly for international orders from China, and issues with tracking. A few other people also felt that the quality of some products was inconsistent, with some items ripping or deteriorating quickly, despite the overall positive sentiment regarding product quality.

What people talk about most

Product

People report positive experiences with the product. Customers praise the high quality, excellent packaging,... See more

Quality

Users describe positive interactions with quality, highlighting impressive quality for the price, excellent... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the excellent and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise fast... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers praise the ease of ordering, informative... See more

Based on these reviews

Rated 5 out of 5 stars

Amazing quality. I’ve owned and swum in many different brand wetsuits over the years. Depending on the time of year I swim in sleeveless or a full wetsuit. I live in Australia and Sumarpo is not a kn... See more

Rated 4 out of 5 stars

Great wetsuit for mobility and ease of getting on and off .Arm movement is free and easy .Would say it’s for when the water warms up a little in the UK..not Winter ...Swimming in temps of 14 currently... See more

Rated 5 out of 5 stars

Actually my first wetsuit ever, I can't really compare with another one. I am 5'7 , 165lbs ,muscular large chest, I choose a ML, fitting like a glove. Easy to remove. Very comfortable on arms an... See more

Rated 4 out of 5 stars

I was very impressed with this company and its mission. ​Great Service: Roy from customer service was incredibly helpful and supportive, guiding me to find the right size. Eco-friendly focus: I re... See more


Company details

  1. Sportswear Store

Written by the company

Sumarpo makes eco-friendly and professional triathlon clothes for swimming, running, cycling, and working out.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

289 reviews

5-star
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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 4 out of 5 stars

size not perfect

I communicated my size and was informed to purchase a Medium. It is a very light weight product. It is nice looking as well. I like the colors, and the design. However, it is too tight in the breast area for me and so I am a little uncomfortable wearing it. I am hopeful that it will stretch a bit over a few wears. I fully understand that unless I am having this fitted to me specifically, there will not be a perfect fit.

18 March 2026
Rated 5 out of 5 stars

Excellent customer service!

Customer service was extremely responsive and incredibly helpful with sizing and advice. Exchange was easy and they were extremely accommodating. I would absolutely purchase again from this company.

6 March 2026
Rated 5 out of 5 stars

Appreciate the Order Confirmation

I appreciate the guidance with picking the right size. I sent over measurements to ensure the right size was ordered. Receipt was fast. Upon acquiring the product, saw of good quality, excellent packaging, and the fit is amazing. Look forward to wearing in open water.

4 March 2026
Rated 1 out of 5 stars

badly made and hard to repair - avoid!

Bought twice. First time the buouyancy shorts were ok, but after a few months started to rip. Because they fit well, were good value and were easyish to put on and off, bought another pair. Bad mistake. The second pair were worse quality, and impossible to repair. Told Sumapro about this - and sent pictures. Was sent a video and link to some glue - despite having shown pictures that I'd tried to repair with neoprene glue and patches, but this just made the problems even worse as the patches are far stronger than the flimsy sumapro neoprene. Waiting for a reply but really unimpressed by Roy from China.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Top notch customer service!

They verified I got the right products in the size I needed, instead of the size I ordered. When that wasn't an option, they gave me a free upgrade! They fixed my errors quickly, and got me squared away!

4 February 2026
Rated 5 out of 5 stars

Sumarpo helped me pick my size!

I had a great experience with Sumarpo when buying my first wet suit. They messaged me after I brought one to check that the sizing would be right, we then decided to go for a different size and it fits perfectly.

19 January 2026
Rated 3 out of 5 stars

It took 17 days and appears to have…

It took 17 days and appears to have been shipped from China. Tracking was terrible ( all in Chinese) and I wondered if it would arrive. I did correspond with your business and eventually was tol it was out for delivery yesterday. It did arrive, everything intact and fitted just fine.so I thank you for that! Regards, John Borland

19 December 2025

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