Suit Direct Reviews 

Very disappointed in this company the customers is below disgusting I have had several issue with them over one simple replacement… they give missed information and when you correct them they cut the call never to call back what kind of business is that ???? I’ve been asking to talk to the manager and they keep refusing me

Shopping at the Metrocentre store with my Dad and he received such kind and considerate service - sales advisor took his time with us and had excellent knowledge of the shapes and sizes that would be best suited to my Dad
Store was immaculate and we received absolute 5 star service! Thanks so much.

Awful customer service and will not let me to return a product that they sent in the wrong size

Was dealing with Abs who provided me with amazing customer service. Treated me well and also took care of my experience at suit direct in Birmingham town centre. Due to the suit being unsuitable for the occasion and also looked worn.. I came back the next day with my receipt to return the item. I was dealt by another person who didn’t look like they wanted to be helpful and told me if I return the suit they’ll lose out on £125 when the mark on the suit which they claim I done was clearly an issue from their side. All tags and stuff were included and refused to deal with my situation. Really treated me unfairly and as a professional business selling in such industry nobody should be treated in such way. Anyone who shops here should visit slaters right opposite if you want bound for you buck.

We visited the Southampton store on Sunday to get a suit for "the prom" for my 15-year-old son. I just wanted to publicly shout out to say thank you to Sharon for all her help.

Thank you to Arron in the Milton Keynes Suits Direct store for excellent service today. Arron helped us find a suit for my son to wear to his prom. He was patient, knowledgable and super helpful. Thanks Arron!

We visited Clark’s VIllage suits direct, looking for 7 suits for our wedding, was advised to go back in a couple months due to new colours being released for summertime . Visited Clark’s new shop where Wayne and Peter helped us, very professional and efficient, they knew their job inside out. The price range was good and would recommend going there, the guys made us feel at ease.

Really great service from one of the team in the Westfields, Stratford store. After storming out of Mos bros after a really terrible experience I decided to check the suits direct store out. I was greeted and served by a really helpful guy and he was very patient after I tried a few suits on. He had my measurements for the correct size suit and I walked out the store with exactly what I wanted.

Kudos to the guy whoever you are, you were a great help and made up for bad experience in Mos Bros

The Mall cribs bristol. Excellent service from Whisky nothing was too much trouble,even going to get a pair of shoes so the alterations to the trousers were right. Would recommend this shop to anyone looking for a new suit.

Today we went to the Bridgend McAthurglen store, where we were greeted so warmly by a sales person and to be honest “suit whisperer” called Nigel. He was so knowledgeable and helped my partner pick out his wedding suit. When spending a lot of money, you expect a good service, and boy did Nigel provide that! Such a lovely person, who spent time with us to find the right fit! Couldn’t recommend enough, even though a bossy woman who worked there was trying to divert his attention, because the store was busy, Nigel made us feel like we were the only ones in the store! 10/10 service.

EXCLLENT CUSTOMER SERVICE SUIT DIRECT STARTFORD BY RUEL

Booked at appointment at the Shepherds Bush store for 9AM for a group of 9 to get measured for wedding suits. Was very disappointed as it transpired that they didn’t open until 10AM. Was not best pleased with this. However, Hamza turned up to open the shop and was incredibly apologetic. He opened up early as we’d been waiting for quite a while, asked what we were looking for and gave us his recommendations. His service was 10/10. Thank you Hamza!

Went to the store at Cheshire Oaks was served by shop assistant Lucy.

Fantastic customer service skills from her.

Would definitely use again

I spent around an hour and a half in the shop choosing a three piece suit, eventually it became clear that the suit and size I wanted needed to be ordered in, I paid in full together with payment for next day delivery, I received the confirmation email and noticed that the waistcoat size had been changed from what was ordered, to then be told they no longer stocked that size, then whilst waiting for the suit the next morning I received an email stating that they no longer had any of the suit in stock and would refund my money, you would think when the assistant ordered the items that he would be informed that they were not in stock before he took full payment.
Disappointing

Outstanding Service from Dalvinder!

I had a fantastic experience at the suit shop, thanks to Dalvinder. He welcomed me warmly and understood my style needs perfectly. His knowledge, patience, and tips on tailoring made finding the right suit easy and enjoyable. I highly recommend seeking him out for exceptional service!

went to Kingston for 2 suits. Got the suits and all the extras and Martin who assisted was excellent knew what he was selling had good knowledge and exceptionally Helpful. customer service second to none

I had a wonderful experience in Meadowhall suit direct. The service is second to none,highly professional staff particularly Madison and Joe. Absolutely delightful experience

Went into Southampton store for suit, shirt and tie for my partner.
We had excellent service from Olivia and Sally and left very happy with our purchase.
Good products, great prices and lovely staff.

Melanie has been amazing over the past 2 days with the trouble we have had with our order but she helped us work it out she has been amazing I can’t thank Melanie enough for everything

Melanie was the best at helping our with our needs she had the best customer service 10000% recommended