They are totally disaster !!!! They are totally disaster !!!!! It's been almost a month and still waiting my parcel . I paid 33 euros for fast shipping 10-15 days. And it's still on China.They do... See more
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I have had a terrible experience with them. It's my first time ordering from them and I purchased products in value of 400-500$, but a few days later they blocked my account. I contacted customer sup... See more
Wow. Coming from CNFans Sugargoo is like waking up a millionaire. Extremely fast qc pictures. Super fast stocking and very very cheap and reasonable shipping. Only thing I can point out is I had a few... See more
Company replied
prompt, helpful customer service (even with my 3000 questions lmao sorry), decent shipping fees (although they have gotten a bit more pricy), and amazing qc photos!?!? what more could i ask for fr... See more
Company replied
Company details
Written by the company
SUGARGOO focuses on creating a comprehensive cross-border e-commerce shopping guide and service platform for individuals and business merchants. SUGARGOO's business includes providing services such as commodity warehousing and delivery for individual users and establish a one-stop service system covering procurement, warehousing, logistics, consolidation, technical support, and marketing promotion for cross-border sellers. Build a multilingual customer service team and AI intelligent customer service system to provide customers with 7*24 hours of uninterrupted service. SUGARGOO provides cross-border commercial services for overseas individual consumers and small and medium-sized business merchants all over the world through the Internet, including: Chinese commodity supply chain services, Chinese commodity procurement services, domestic and international after-sales services, commodity quality inspection services, and personalized packaging services for warehouses , international logistics and transportation services and other one-stop full-process e-commerce comprehensive services. SUGARGOO creates a one-stop service system for small and medium-sized commercial customers around the world at a low cost through the Internet, covering cross-border e-commerce services such as procurement, warehousing, logistics, consolidation, supply chain, technical support, and marketing promotion. SUGARGOO aims to start from "FROM CHINA TO GLOBAL" , let global users experience the charm of "Made in China", and gradually expand to "FROM CHINA TO GLOBAL"!
YOUR PERSISTENCE IS WORTH!
Written by the company
- From China to Global
- A one-stop Chinese product shopping and international shipping platform that offers comprehensive services to global users. We provide free purchasing, free inspection, and free warehousing services. Additionally, we offer over 1,000 international logistics routes with different delivery times and prices, ensuring a truly efficient and cost-effective experience. Get up close and personal with the charm of "Made in China" from anywhere in the world!
Let global users experience the charm of "Made in China" up close!
Zero service fees for convenient online shopping!
SUGARGOO offers a wide range of features and services, including product search, recommended items, synchronized store details, personal purchasing, and shipping cost estimation, all dedicated to making your shopping experience more convenient and comfortable!
We support purchasing from various Chinese e-commerce platforms, such as Taobao, Tmall, JD.com, Weidian, 1688, Xianyu, Yupoo, and more.
Contact info
3.5
Average
621 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great!
great cosplay! great quality and there was no problems with the shipping and taxing! I'm from Brazil by the way, I would really recommend!
17 March 2025
Unprompted review
Reply from SUGARGOO
Thanks. We are more than pleased to hear this from you. If there's anything we can help you with or you may have any questions just reach out
BEST AGENT
I am using SUGARGOO for over 6 months now and i like it so much, the quality of the sellers on there and the qc pictures, everything has been good so far! the only thing i want to know is when branded items like balenciaga are going to be back again, i would like to know. But for now, best agent ever!
12 March 2025
Unprompted review
Reply from SUGARGOO
Thank you for your feedback! We're delighted to hear that you've had a great experience with SUGARGOO and appreciate the quality of our sellers and QC pictures. About the brands, we will do our best. If you have any more questions or need assistance, feel free to reach out. Thanks for being such a valued customer!
Great service , great staff
Great service , very fast with replies and also very fast with refunds and if overcharged for anything, the money comes straight back in, customer service very friendly and constant tracking available , great shopping app
6 March 2025
Unprompted review
Reply from SUGARGOO
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service. Our team works hard to ensure quick responses and friendly support, so it's wonderful to know that it made a difference for you. If you have any further questions or need assistance, feel free to reach out. Happy shopping!
Reply from SUGARGOO
Thanks. We are delighted that you had a great experience with us.
Great service
Great service, the message reply’s are very kind, I don’t want to give it a 4 star so im just gonna add a (BUT!) the brand restrictions are really annoying but overall really really good.
20 February 2025
Unprompted review
Reply from SUGARGOO
Thank you so much for your kind words! We truly appreciate your feedback. We're glad to hear that you had a positive experience overall. We understand that brand restrictions can be frustrating though. Allow me to forward this to the team and we will do the best we can.
so good soo good
20 February 2025
Unprompted review
Reply from SUGARGOO
Thanks. We are so happy to hear this.
Unfair Deduction of Earned Rewards – Beware!
have been a loyal Sugargoo customer for four years, but my recent experience has been extremely disappointing.
Sugargoo ran a Spin-to-Win event where users could earn points and rewards. I participated fairly, accumulated 132,000 points and €80, and was even assured by customer service that my rewards were safe. However, they later retroactively changed the rules and took away my earnings without warning!
Their excuse? They claim that using auto-clickers was "unfair," yet they never banned them in the original rules. They admitted their mistake in failing to include this rule from the start, but still refused to return even a portion of my rewards. Instead, they offered a 100 yuan shipping coupon, which is completely inadequate compensation.
This kind of retroactive enforcement is unfair and unethical. If they can change the rules whenever they want and take back rewards, how can customers trust them? I have reached out multiple times to resolve this issue, but they refuse to acknowledge their unfair treatment.
If you're considering using Sugargoo, beware! Your rewards, balance, or benefits can be taken away at any moment, even if you follow the rules at the time.
I will be filing formal complaints and sharing my experience further to ensure others don’t fall into the same situation.
13 February 2025
Unprompted review
Reply from SUGARGOO
You admitted to using auto-clickers to earn rewards from the spin-to-win event. If you were another customer aware that some participants were using auto-clickers to get rewards, you'd likely feel that it’s unfair as well. It really depends on your perspective.
Deep down, I think you believe that earning rewards through auto-clickers is wrong, which is why you reached out to customer service in the first place. However, it seems you didn’t mention your use of auto-clickers at that time. Instead, you prepared your case and now use the phrase "was even assured by customer service that my rewards were safe" as evidence, forcing us to grant you the rewards.
We acknowledge that we made some mistakes, which is why we offered the 100 yuan shipping coupon.
It appears you’re reluctant to accept the reality of the situation and don’t want to acknowledge that something gained through dishonest means might not truly be yours.
You mentioned that "your rewards, balance, or benefits can be taken away at any moment, even if you follow the rules." I must clarify: in your case, you received rewards through auto-clickers, so your experience doesn’t reflect following the rules at all.
Really good reps and quality
Good customer service ans the items are always really good never had a problem
13 February 2025
Reply from SUGARGOO
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our products and customer service. Your satisfaction is our top priority, and we look forward to serving you again soon! If you ever have any questions or need assistance, feel free to reach out.
Have the best customer service.
I always have patience to help me with my problems, my friends and I love DUGARGOO, get your legal restrictions lifted as soon as possible. I love vivi.
13 February 2025
Unprompted review
Reply from SUGARGOO
Thank you so much for your kind words! We truly appreciate your patience and support. We're working hard to provide the best experience for you and all our customers. We're glad to hear that you and your friends love SUGARGOO! If you have any questions or need assistance, feel free to reach out.
Rating would be 0
Rating would be 0 if it could. To begin, I have sent Sugargoo fair warning thar our dissatisfaction would lead to negative feedback - and here it begins. My son spent AUD$500 plus on products for his Christmas presents. Nothing received, just some strange update that it has gone missing. Shipping details says the parcel arrived in Sydney 3rd January. Still nothing. The shipping company PF Logistics, also a joke, cannot find it, they say it is missing however my guess - stolen. Not a word from PF Logistics who actually "lost" the parcel. Sugargoo insults us by saying we should have taken out insurance, then offer AUD $17 compensation or approx 3% of total spend. In short, not professional, poor service money hingry and not recommended if you are chasing fake products.
7 February 2025
Unprompted review
Reply from SUGARGOO
Sorry to hear this unhappy experience from you. Since there are a lot of factors which can affect the shipment itself, for international shipping like this, we do recommend you to get insurance for the package. I believe that even if it happens in your own country, if you purchase insurance for a lost package it will help a lot.
What is the package number? Please don't hesitate to send an Email to cs@sugargoo.com and in the title you can write "please transfer it to Jennifer" so that we can further look into it and see if there is something more we can do for you. Again we are for the inconvenience caused to you.
The sugar team is great been using them…
The sugar team is great been using them as a proxy for almost 4 years. Nothing but great service.
15 January 2025
Reply from SUGARGOO
Thanks!! We are more than happy to hear that you've been using our service for 4 years. Wow!
If you may have any questions or need any help, don't hesitate to reach out. We are always ready to serve you.
Reply from SUGARGOO
Thanks! We really appreciate your comment. If there is anything we can help you with, don't hesitate to reach out.
It was very very good and the quality…
It was very very good and the quality is very supported
29 January 2025
Unprompted review
Reply from SUGARGOO
Thanks for the comment. We are more than pleased to hear this from you. If you may have any questions, or may need help, don't hesitate to reach out.
Reply from SUGARGOO
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience. If you have any further feedback or suggestions, feel free to share!
Fast shipping and good price
21 January 2025
Reply from SUGARGOO
Many thanks. It's great to know that you find shipping fast, and the price is good. We will do our best to meet your expectations.
Great Quality & Service Entirely
The quality is great, I’ve tested with my friends as they’ve ordered a lot from here and I have no complaints, the best place for me to order from hands down.
19 January 2025
Reply from SUGARGOO
Thanks. We are more than pleased to hear this from you. If there's anything we can help you with, or you may have any questions, don't hesitate to reach out.
Reply from SUGARGOO
Sorry to hear this. If there is anything we can help you with, don't hesitate to reach out.
Sugargo had become really expensive…
Sugargo had become really expensive unfortunately, I do not recommend CNfans way better
17 January 2025
Reply from SUGARGOO
I was surprised to hear that the competitor you mentioned offers lower prices. Could you please share the shipping routes you use when working with them?
We will send you an email in 12hours. Looking forward to your earliest reply. Thanks.
Reply from SUGARGOO
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our quality and service. Your satisfaction is our top priority. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Sugargoo 100% reliable ✔ ✔ ✔
I’ve been using Sugargoo for over a year now, initially for personal use, but they’ve since become my go to agent for sourcing products. Recently, Candice took over as my account manager, and I couldn’t be happier with the support she provides. She’s incredibly helpful, understanding, resourceful and together, we’re working to build up my private label, I am glad she is on my team. Their in house team has been instrumental in assisting with product prep before shipping to the UK, which has saved me significant time.
Sugargoo is also highly competitive when it comes to shipping rates, which adds even more value to their service. Throughout my time with them, I haven’t encountered any issues. It’s worth mentioning that their app has improved significantly since I first started using it, making the overall experience even better.
If you’re looking for a reliable, cost effective, and supportive shipping agent, I highly recommend Sugargoo & Candice.
10 January 2025
Reply from SUGARGOO
Thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with Sugargoo and that Candice has been able to support you in building your private label. Our team is dedicated to providing top-notch service, and it's great to know that our improvements, especially to the app, have enhanced your overall experience.
We appreciate your loyalty and recommendations. If there's anything more we can do to support you, don't hesitate to reach out. We look forward to continuing to work together!
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