Sugarbabycare Reviews 

708
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 180 reviews, most reviewers were unhappy with their experience overall. Many people felt extremely frustrated because they were automatically enrolled in recurring subscription plans without permission after making a single online purchase. Consumers also noted that stopping these unwanted charges proved extremely difficult, as customer support often failed to respond or assist properly. Some reviewers were satisfied with the actual skin care products. Customers mentioned that items like the facial cleansers and serums effectively helped reduce acne and dark spots with consistent use over time. A few people also appreciated when support representatives quickly resolved shipping delays or order delivery issues.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a high level of disagreement regarding its... See more

Subscription

Reviewers mention negative feedback about subscriptions, reporting unexpected recurring charges after making... See more

Payment

Clients share negative opinions on payment, reporting widespread frustration regarding unexpected recurring... See more

Order

Consumers express frustration with order experiences, reporting that single purchases sometimes resulted in... See more

Cancellation

Users describe negative interactions with cancellation processes, frequently noting unwanted automatic... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Made a one time purchase of the glow wash, i cannot tell if the product is good or not because i barely use it. The reason i give the 2 stars is because not even a month yet since i received the produ... See more

Rated 2 out of 5 stars

I wanted to try this product one time. ONE time, to see if it works for my skin. I went to purchase one time, and got signed up for a subscription somehow. I did not realize it until I saw a charge f... See more

Rated 2 out of 5 stars

SugarBabyCare entity has a poor business practice for "manipulating" customer bank account without actually subscribing the interval shipped orders. It owes me sixty-nine dollars and ninety-six cents... See more

Rated 2 out of 5 stars

Products work okay, DO NOT GET ANYTHING THAT REQUIRES A MEMBERSHIP SUBSCRIPTION. THEY WILL CONTINUE TO CHARGE YOUR CARD EVEN AFTER YOU WRITE SEVERAL EMAILS TO CANCEL. AVOID SUBSCRIPTIONS.


Company details

  1. Cosmetics Industry

Written by the company

Clean feminine care


Contact info

2.3

Poor

TrustScore 2.5 out of 5

708 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.3

All reviews

(708)

172 reviews in the last 12 months

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Rated 1 out of 5 stars

I’ve ordered from this company *twice*…

I’ve ordered from this company *twice* this year, and this last experience has completely soured it for me. My most recent order was supposed to be a simple buy two, get two free deal for the turmeric scrub pads. That’s it. But after checking my email, I realized I had somehow been roped into a *subscription* — something I never knowingly agreed to.

I immediately tried to cancel through my online account, only to find there was *no option* to do so. Seriously? So I reached out via the chat feature on their website, and spoke with someone named Anne. That’s when I was told about a supposed *three-month commitment*, and that the system wouldn’t allow a cancellation until *three orders* had been processed.

Excuse me? That’s completely contradictory to what it says right on their site — next to the tiny checkbox, it clearly states “ZERO commitment, cancel anytime.” They sneak it into the terms and conditions. How is this not false advertising?

Why on earth would I subscribe to receive *four bags of scrub pads* every month? I’m ONE person. That makes no sense. I started looking into other customer reviews, and surprise — I found tons of people complaining about the *exact same thing*. And what’s worse, it seems like they arbitrarily choose who they’ll let cancel early. Absolutely shady.

At this point, I’m done. I’m canceling my card and ordering a new one through my bank. They will never get another red cent from me. I want my account and any personal information completely wiped from their system. I don’t care how much I liked the product — I will *never* give another cent to a company this deceitful.

***Editing for a response to their reply***
Lies I have screenshots from your worker on your website telling me that she cannot cancel it for me. And to reach back out after three orders run. I've reached out and have received no reply. I've sent an email and I've tried calling several times. And if you look at comments on IG you have other people saying they were told the same.

3 September 2025
Unprompted review
Sugarbabycare logo

Reply from Sugarbabycare

We are very sorry to hear about your experience. To clarify, we do not lock our customers into hidden commitments. Our subscription option is always optional, and customers are able to cancel at any time. We understand how frustrating this situation must have felt and we want to make sure it is resolved for you. Please reach out to our support team directly with your order details so we can look into your account, cancel any unwanted subscriptions, and ensure your information is removed as requested. Your trust matters to us and we appreciate you sharing your feedback.

Rated 5 out of 5 stars

I was at first skeptical because there…

I was at first skeptical because there are a lot of duplicates out there. This brand cannot be duplicated. I tried the glow wash on a specific problem on my chin and to my surprise it worked. I noticed it and my kids noticed the difference right away. On this specific place on my chin I pick and tweeze which is not good. I can say since using the product everything that I picked and used my tweezers for were minimized and lightened so I don’t use my tweezers anymore. Seeing is believing because of this product. I am a forever customer. My teenage daughter has had breakouts from time to time and for her this product takes the breakout completely away. So for me and her we are extremely satisfied. If the bottle is halfway gone she is on me to buy more to always have the product. We are SUGARBABIES!!!!!.

29 August 2025
Unprompted review
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Reply from Sugarbabycare

Thank you so much for sharing your experience! We know how easy it is to feel skeptical at first, so hearing how quickly you noticed a difference means a lot to us. It is amazing that both you and your daughter are seeing such great results. That is exactly why we created sugarbabycare, to help make skincare simple and effective for all ages. We love that you are officially SUGARBABIES and we will be right here to make sure you never run out of your glow favorites ✨💖

Rated 5 out of 5 stars

This is the only product that has…

This is the only product that has helped diminish age spots, blemishes and literally cleaned my skin. Thank you Sugar Baby Team.

25 August 2025
Unprompted review
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Reply from Sugarbabycare

Thank you so much for sharing this with us. We are so glad to hear that our products have helped with age spots and blemishes and that your skin is feeling clean and refreshed. Feedback like this keeps our whole sugarbabycare team motivated to keep creating products that really work. We truly appreciate your support and are so happy to be part of your skincare journey. 💖✨

Rated 4 out of 5 stars

I love their products

I love their products. Ive ordered from here several times before. I placed an order earlier this month. When I received my products, I noticed I was missing 2 items. So I emailed them and it did take a while for a response and they resolved my issue. I love the products.

5 August 2025
Unprompted review
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Reply from Sugarbabycare

Thank you so much for your honest feedback and for continuing to order from us. We are happy to hear you love the products, and we truly appreciate your patience while we got your order issue resolved. We are always working to respond faster and make sure every order arrives complete and on time. Your support means so much to us and we are grateful to have you as part of the sugarbabycare family. 💖

Rated 5 out of 5 stars

This product is a godsend

This product is a godsend! Glow wash works almost instantly and my skin has never felt so clean and bright. Love love love this product!

20 August 2025
Unprompted review
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Reply from Sugarbabycare

We love hearing this! It makes us so happy to know the Glow Wash is giving you such instant results and leaving your skin feeling clean and bright. Thank you for sharing your love for the product and for being part of the sugarbabycare family ✨💖

Rated 5 out of 5 stars

I really enjoy this product

I really enjoy this product. My skin is very sensitive and I was worried that it would irritate or burn my skin but it has been over a week and it is so gentle that I use it every morning. Love it!

20 August 2025
Unprompted review
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Reply from Sugarbabycare

Thank you for sharing this with us. We know how important it is to find products that are gentle on sensitive skin, and we are so glad this one has been working so well for you. It makes us happy to know it has become part of your morning routine. 💖

Rated 5 out of 5 stars

The BEST product out there for beautiful skin!!

The products are amazing and they really give you that GLOW. I will 4/ever be a customer.

15 August 2025
Unprompted review
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Reply from Sugarbabycare

We love your energy! Thank you so much for sharing your glow experience with us. It makes us so happy to know you are seeing beautiful results and plan to stay with us for the long run. We are so grateful to have you as part of the sugarbabycare family ✨💖

Rated 5 out of 5 stars

Love me some sugar baby!!

The products are great ,great staff ,great customer service love sugar baby.

14 August 2025
Unprompted review
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Reply from Sugarbabycare

Thank you so much for the love! We are thrilled to hear you are happy with the products and with our team. Your support means the world to us and we are so glad you are part of the sugarbabycare family 💖✨

Rated 5 out of 5 stars

I ordered the face wash and in less…

I ordered the face wash and in less than a week I received my product! Love the quick turn around!

28 July 2025
Unprompted review
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Reply from Sugarbabycare

We are so glad your order arrived so quickly! Thank you for sharing your experience and for choosing sugarbabycare. Enjoy your Glow Wash 💖✨

Rated 5 out of 5 stars

Sugarbaby works

I have been using many products to help fix my discoloration acne and dey skin for years and nothing significantly helped until Sugarbaby. I found then through Instagram and decided to try it based on the ingredients alone and I'm so glad I did. My skin has never been this smooth, eventoned and soft before. I love these products. From the face scrub to the cleansing pads and even the serum, The cleansing pads are a game changer, I use them all over my body especially my underarms and I see a big difference. I would recommend Sugarbaby to every and anyone. Sugarbaby really works.

12 August 2025
Unprompted review
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Reply from Sugarbabycare

Thank you so much for sharing your journey with us. We know how frustrating it can be to try so many products without seeing results, so it makes us so happy to hear that sugarbabycare has made such a difference for your skin. We love that you are seeing smoother and more even toned skin, and that the cleansing pads have become a game changer for you. Your recommendation means everything to us and we are so grateful to have you as part of the sugarbabycare family 💖✨

Rated 5 out of 5 stars

Highly recommended

Highly recommended, has my skin glowing and feeling silky smooth

7 August 2025
Unprompted review
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Reply from Sugarbabycare

Thank you so much for recommending us! We are so glad to hear your skin is glowing and feeling silky smooth. Your support means the world to us 💖✨

Rated 5 out of 5 stars

Sis place that order now!!!!

I want to let you know that THE RESULTS AND GOOD REVIEWS ARE real ! Me and my entire family are now buoying these products! My skin has always been pretty clear but the new glow I have now has me not wearing makeup! My mom usually refuses to leave the house without full glam…. Now she is bragging about only wearing lashes brows and her skin is popping from her sugar baby glow! You will thank me later place that order now sis! My only regret is not documenting my old body scars so I could properly post pics for this review!

30 June 2025
Unprompted review
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Reply from Sugarbabycare

We absolutely love this! Thank you for sharing such an amazing story about you and your family. It makes us so happy to know sugarbabycare has given you that extra glow and even boosted your moms confidence. Stories like yours remind us why we do what we do. We are so grateful to have you all as part of the sugarbabycare family ✨💖

Rated 5 out of 5 stars

First let me say I love the products my…

First let me say I love the products my cousin convince me to order and when I got my first package do to how the courier handle the package mine product was leaking. I emailed the company with a quick message and photos and and within a couple days I had a new package and a email expressing apologies and fixed the problem . I love this company and how they put the customer first !
As for the production have sensitive skin and I have not had any bad reaction !

6 August 2025
Unprompted review
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Reply from Sugarbabycare

Thank you so much for sharing your experience with us. We are sorry your first package arrived damaged, but so glad our team was able to quickly make it right for you. It means so much to hear that you love the products and that they are working well with your sensitive skin. Your trust and support mean everything to us and we are so happy to have you as part of the sugarbabycare family 💖✨

Rated 5 out of 5 stars

My son has some acne and blemishes as…

My son has some acne and blemishes as well so I decided to purchase for the both of us and we absolutely love it. I purchased the glow pads first once we see results I had to purchase the cleaner and the mask it leaves our face so soft and bright

29 May 2025
Unprompted review
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Reply from Sugarbabycare

We love hearing this! It makes us so happy that both you and your son are seeing results with the glow pads and loving the cleanser and mask too. Thank you for trusting sugarbabycare with your skincare journey — we are so glad your faces are feeling soft, bright and glowing 💖✨

Rated 5 out of 5 stars

The products are awesome

The products are awesome, I have been looking for something for the darkness under my eyes for years. Nothing has worked as well as your Tumeric Glo Wash, and the Tumeric Glow up pads are awesome. Now I want to try the Glo Serum, and My experience with customer service was refreshing. Thank You Sugarbabycare!!!!!
#SugarBabyCare2ThumbsUp

25 July 2025
Unprompted review
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Reply from Sugarbabycare

Thank you so much for sharing your experience! We are so happy to hear the Turmeric Glow Wash and Glow Up Pads have helped with your under eye area and that you had a great experience with our customer service team. We cannot wait for you to try the Glow Serum and add it to your routine. Your support means so much to us 💖✨

Rated 5 out of 5 stars

Love the product

Love the product

25 July 2025
Unprompted review
Sugarbabycare logo

Reply from Sugarbabycare

Thank you for the love! We are so glad you are enjoying the product and appreciate your support 💖✨

Rated 5 out of 5 stars

The customer service is prompt and…

The customer service is prompt and listens to what you have to say. Asked a few questions about the products, and the response was quick and resolved with little to no issues. I will continue to support businesses that have good customer service.

16 July 2025
Unprompted review
Sugarbabycare logo

Reply from Sugarbabycare

Thank you so much for highlighting our customer service. We always want to make sure your questions are answered quickly and clearly, so it means a lot to hear this. We truly appreciate your support and are so glad to have you as part of the sugarbabycare family 💖✨

Rated 5 out of 5 stars

Love these products!

Love SugarBabyCare products! After many years for trying to find a solution to my hyperpigmentation, I skeptically decided to purchase the Glow Skin Kit. Best decision I could’ve made for my skin! After about a week I felt how soft my skin was becoming, and about 2 weeks in dark spots started to fade. The glow up pads are a game changer. I’m so happy with my purchase and they now have a fan for life 🙂

17 May 2025
Unprompted review
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Reply from Sugarbabycare

Thank you so much for trusting us even with a little skepticism at first. We are so happy to hear the Glow Skin Kit has helped with hyperpigmentation and that you are already seeing softer skin and fading dark spots. The Glow Up Pads are definitely a favorite and we love that they have been a game changer for you. We are so grateful to have you as a fan for life 💖✨

Rated 5 out of 5 stars

My items shipped very fast

My items shipped very fast. One pump had leaked a bit. I emailed the company, although it to a few days they got back with me and shipped another tube. Thats great business. I will definitely order again. I see improvement in my skin each day that I look in the mirror. I am so glad i tried this product.

18 July 2025
Unprompted review
Sugarbabycare logo

Reply from Sugarbabycare

Thank you for sharing your experience with us. We are sorry to hear one of your items leaked but glad our team was able to make it right for you. It makes us so happy to know you are already seeing improvements in your skin and enjoying the products. We truly appreciate your support and look forward to being part of your skincare journey 💖✨

Rated 5 out of 5 stars

My product was leaking but the was…

My product was leaking but the was prompt and very professional, I sent a clear picture of the product it had wasted out in my box. but they looked at it and my new product is on the way thank you for the accuracy. and so far so good I used it 3 days and I have smoother skin, and a glow...

21 July 2025
Unprompted review
Sugarbabycare logo

Reply from Sugarbabycare

Thank you for sharing your experience with us. We are sorry your product arrived leaking but glad our team was able to quickly take care of it for you. It is wonderful to hear that after just a few days you are already noticing smoother skin and a glow. We appreciate your trust and are so happy to have you as part of the sugarbabycare family 💖✨

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