Sue Ryder Reviews 

Beccles Sue Ryder were amazing yesterday. I had a horrendous trip from Kent and had some new and almost new clothes to donate to them. They stayed open for me to deposit three large sacks and 4 lined Laura Ashley curtains which were freshly dry cleaned. Thanks Lyn, you made my day after such an arduous trip.

A few days ago I rang the Dereham branch to enquire if they would be interested in the household items I wished to donate to charity. I was told they would accept items, but not if the items were damaged, chipped, etc. The following day I took a van of carefully boxed items to the shop and the lady on duty asked a male member of staff to take the boxes through to the back room to be sorted. I felt as though I was being a nuisance for bringing so many items into the shop and received no thank you or the odd smile from the male member of staff. I found the man's attitude very rude and unhelpful. When I said to the lady that I had another two van full of items to donate, I was told that they do not normally take bedding or linen, but would on this instance and told not to bring anymore in. Having checked Sue Ryder's website, it clearly stated that they accept linen and bedding. After this poor experience I decided to donate the other items to another charity shop in Dereham. The experience was completely different. I had two members of staff help me unload my van and the staff were very appreciative of the items I donated and I was not made to feel as though I was an inconvenience.

I so love volunteering at Tankerton furniture. Cannot wait to get in on Monday and Tuesday afternoons. Ailsa and Krsys make it a joy to work in. Great customers too. Best thing to do with my time.

Purchased Vintage Blue Seed Shaker for Bees. The two tins arrived with one of them completely emptied into the cardboard box they were sent in. The lids are ill fitting and not affixed safely enough. I have contacted Sue Ryder customer service who never answer personally, but endlessly claim they are busy talking to someone else. I have left my phone number and message on more than one occasion, but weeks have gone by and no one bothers to return my call.

I went into the Bletchley store, waited for Jennifer? To finish her phone call, Lady with long hair, small in stature. Sorry I have forgotten her name hence Jennifer with a question mark. She was so helpful, as I thought the garden lights were each, not £5.00 for four. What a valued member of your team she is. I come from South Wales visiting friends, and will not hesitate to spend at you shop again. Thank You

Great and amazing charity shop. I do recommend you all.

Bude store. Waste of time twice my wife has taken items in good condition to the store, as she wished to give to charity, and the manage turned he's noise up . Took the items to our local second hand shop and they were quite happy to take them and I believe they managed to sell them. No more Sue Ryder.

Just learnt over weekend that the lovely manager Sheila is leaving....absolutely gutted as she was very helpful and welcoming....,always nice to see a bright and friendly face when shopping,,,X

Bought a so called reconditioned and sanitized dishwasher, which was blatantly not, and despite contacting manager of shop and sending photos of filth inside and phoning , I'm met so far with an aggressive defensive response and no action or further response. Disgraceful. Don't buy so called reconditioned because they are not, or expect any response if you complain.

We had arranged for Sue Ryder to collect a 3/4 seater beige leather sofa and two swivel recliner leather matching arm chairs earlier today. My wife and I were horrified when the Boxmove team arrived to collect the items and went over the sofa in meticulous detail, stating that they rejected it because it had a small scratch near the floor on the back - that we weren’t even aware of!
Strangely, considering they are so keen to check the saleability of items, they couldn’t be bothered to check either of the swivel or recliner mechanisms before quickly removing the chairs. We strongly suspect that as we were the 10th pick-up this morning that they either didn’t have space on their vehicle for our sofa or just couldn’t be bothered to manipulate it around the back of the house in order to remove it. As a result, we now have an incomplete suite and the Boxmove guys missed out on a £20 ‘thankyou’, In these times of such need, I simply fail to understand what happened to us today!
6 April 2023 - Following a message from Sue Ryder suggesting that I had reviewed the wrong company, I can only partly agree as it was Sue Ryder who contracted Boxmove to do their collections/deliveries and I wanted them to know that Boxmove, for all their excellent reviews, are employing the wrong people who are wrongly condemning perfectly saleable items because they either can’t be bothered to collect them or find the most pathetic excuse to declare them unsaleable. I make no apologies for directing my review at Sue Ryder in hopes they will read the many 1 and 2 star reviews and source another company to make their collections and deliveries using people who share Sue Ryders philosophy to sell gifted items to make money to support charities. Very commendable, however the crew who visited us clearly had no intention of ever taking the leather sofa. Here’s a challenge Sue Ryder; please take the opportunity to visit our home and judge for yourself whether our sofa is saleable, or not? We look forward to you making contact. I will submit a review of Boxmove later today.

Sue Ryder FARNHAM , SURREY This is a terrible branch of Sue Ryder. They don’t answer their phones. I booked in online to donate a sofa to them. I got a message back saying they will
Collect today. Then another one saying they won’t collect anything. Then another one saying it will collected in a 90 minute slot. Than nothing else. I called their phone number over and over and no one bothered answering at any time of day. A different number directed me to their reading branch and they lady said she will reach out to them and call me back. She didn’t and said the phone systems they are using which had been provided by Croft communications have been useless. So sad now I have to find a different charity to donate too after all this long windedness.

I've recently become a volunteer for my local branch in Sandbach. I can honestly say it is one of the best decisions I've ever made since retiring from work, The other volunteers are delightful & supportive & the manager Sharon is very patient & understanding. I'm now into my 4th week & I really look forward to my Monday & Friday stints in the shop. There is always plenty to do & the time passes really quickly. I love it!

It’s always a pleasure to go into Sue Ryder Station Rd Chingford whether to buy or donate. Staff are always friendly, cheerful and helpful. Prices are very reasonable and items in good condition. It’s lovely to go in and see donated items on sale and know the money is going to a very worthy cause.

All the staff are very friendly and helpful Never refuse anything I take it in Always a hello and smile even when they see me on the street The shop always have customers so that speaks for itself Station Road Chingford I’ve been using the shop for a year when I moved into the Road

There's always such a friendly, welcoming vibe in the Sue Ryder Store in Pudsey. The excellent manager and her staff have a wonderful rapport with every customer. They provide a valuable community resource as well as raising much needed funds.
If the manager ever decides to leave I hope that they place a Blue Plaque outside the door to celebrate her style, panache and vivacious personality.

Used to be so a good shop, but now the prices are just crazy. Barbour top £9, Barbour cardigan from £20, picture £40. Primark, New look brands from £4 onwards. If you will find a nice designer piece, do not get excited, please, PLEASE PLEASE check the item accurately. All of them are damaged. Stained, ripped, with holes. If you show the damage to the shop assistants they just do not care.

Sue Ryder Branch in Loughborough
WHOA! what a piece of toast....so rude and obnoxious they make free money with donations and volunteers and have an attitude as well! Not only this, they pull the prices up after sizing people up, if you have an accent you pay more even though the items are priced or not priced or the tag has come undone or whatever nonsense they say...good cause yeah right rip off as they please more likely welcome to the charity shop planet of greed...Hey manager girl from Lboro clean that shop aint you get any half bottles of cleaning agent??

I am happy with my purchase. I bought a nice dressing table with mirrored drawers. I was a bit nervous about it as reviews on here are not great.
It was delivered within two days via DPD and item is great. It was bought on sale , but brand new. It has a little damage on one of the boards but nothing extremely visible.

Staff at the Dundrum branch Dublin are So Rude they speak to you as if you are Dirt.
If only Nice Friendly Helpful people would work for the store it would be a joy to visit.