While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Restaurant
  2. Take Away Service

Information provided by various external sources

Subway is an American privately-held restaurant franchise that primarily sells submarine sandwiches and salads.


Contact info

2.2

Poor

TrustScore 2 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dont expect good food when you order from Subway

When you order from Subway, no care is given by the sandwich makers! From NOT reading the order to including vegetables that you find disgusting. I paid good money for what I wanted and what I got was RUBBISH! not once, not twice, not even three times! But 5 times now! So here is your rating. 0/5. And you have not only lost a repeat customer, you have also allowed me to tell every single person on the planet what I think of your TERRIBLE food.

16 January 2026
Unprompted review
Rated 1 out of 5 stars

Staff needs Training asap

I’ve always been a huge fan of Subway, so convenient and yumm. My last experiences though have not been great at all though. The staff is very rude and the quality of food in general has been so bad

24 November 2024
Unprompted review
Rated 1 out of 5 stars

Avoid!!!!

Ordered a chicken sub, no chicken in it. Ordered via Uber eats and absolutely refused to refund. Dispute raised with credit card company and Uber charged me again during dispute! Absolutely shocking experience!!! AVOID SUBWAY AND UBER EATS - this was subway Surry Hills Sydney branch

27 March 2024
Unprompted review
Rated 3 out of 5 stars

Subway was mid.

I Trisha Smith think subway could improve however it was not the worst thing I have ever put in my body. It was decent food. Buns were a little stale and meat was slightly undercooked. However it was still tasty and I would buy again. My chefs name was Jessica and she didn’t wear gloves. A little unsanitary but my children have eaten dirt before so I’ve seen worse. However what really turned me off were the prices. $15 for a sandwich was pretty crazy. But your sun chips and ooey gooey cookies make up for it. It’s a nice go too.

15 February 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience at Subway!

I recently had an outstanding experience at my local Subway, and I can't help but share the positivity! From start to finish, my visit was a testament to the excellent service and quality that Subway consistently delivers.

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Fresh & Tasty Food…

Every time l order from my local subway they are fast and efficient the food is always fresh and tasty.
Sometimes the app freezes while ordering but they now have a new version which hopefully eliminates that problem.

6 September 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look