subsplash.com Reviews 333

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the website and app, finding them user-friendly and easy to navigate. Many appreciate the all-in-one platform that integrates various digital needs, making management simpler and more efficient. People also highlight the positive impact on their organizations, noting increased engagement and streamlined operations. However, some customers were dissatisfied with the customer service, mentioning issues like unfulfilled promises regarding phone support, slow responses, and difficulties with the onboarding process. A few people also felt that the platform might not be suitable for smaller organizations, and some experienced delays in getting their services fully operational.

What people talk about most

Website

Consumers find website experiences to be positive. Many reviewers appreciate the all-in-one ecosystem,... See more

Application

Customers consistently note positive experiences with the app, highlighting its all-in-one ecosystem that... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the helpfulness and knowledge of... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's ease of use and... See more

Service

Customers had positive experiences with service, often praising Subsplash as an excellent partner in Gospel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first experience with sub splash was utilizing them for our live stream. The moment I realized that organized our messages, was incredibly user-friendly, and just worked I was hooked. We’ve then... See more

Rated 5 out of 5 stars

We were in the process of planning a church. We wanted to be able to have all of our communication platforms and digital needs in one place. After research we came to the conclusion at sub splash woul... See more

Rated 5 out of 5 stars

A smooth and very easy web creation design features. I have enjoyed working with SubSplash to get our church caught up on the web presence side. We have seen a rise in attendance and online giving... See more

Rated 5 out of 5 stars

In the world of churches, we are a step above "tiny," but our desire is to have the best digital presence we can muster. We know it will not be "epic" or monumental but we will be present. Subspla... See more


Company details

  1. Software Company

Written by the company

Subsplash is the award-winning leader in mobile technology and digital engagement tools, helping thousands of churches around the world expand their reach and engage their communities through world-class technology. With the power of the Subsplash Platform you can create your own custom mobile app and website, showcase your content in a captivating way that's personalized to your people, live stream your services and events, fuel your mission with Subsplash Giving, manage your volunteers, plan your services, and more. Our mission is to glorify God and proclaim Jesus is Lord by building a great company that drives for humility, innovation, and excellence to delight millions of people on Subsplash platforms. Subsplash is trusted by more than 16,000 churches to expand their reach and connect with their people every day of the week.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

333 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Frustrated

If you plan to work with them, regardless of what they say, get all your questions answered up front and if they can't, then don't give them your money.

We got two months into development and found they lacked a feature we absolutely needed and had to part ways. Through the process, we found their onboarding staff were unreliable, didn't know the product well, and required a separate meeting for just about every topic for which they might just cancel at last minute or leave you hanging. I burned several vacation days working on this project and staff seemed sort of oblivious to how precious my time is.

We've been promised a refund for the time we've paid in advance and still haven't received anything from them weeks later.

10 March 2022
Unprompted review
Rated 1 out of 5 stars

Have not had great experience with…

Have not had great experience with their team giving us access to my clients account. Promised expedited delivery said minimum is 3-4 weeks. We are on week 6. Would not recommend.

13 August 2021
Unprompted review
subsplash.com logo

Reply from subsplash.com

Hello, Casey! Thanks so much for bringing this to our attention. Our Support team would love to discuss this with you. Please reach out to them at support@subsplash.com. We are committed to serving you and helping find a resolution!

Rated 5 out of 5 stars

Subsplash is intuitive

Subsplash is easy to use and provides a consistent communication platform for our congregation. We primarily use the calendar and media library components, and the mobile app. It looks great, allows for most of the features I want, and is intuitive for users. In the years we've been using Subsplash, we have had so few issues, but any time we have asked for help the staff have been very responsive and accommodating.

15 May 2021
Rated 5 out of 5 stars

Easy to use, well designed

We have been using Subsplash since 2019 and continue to feel good about it. App CMS is very versatile and user-friendly. Great media tools. Responsive and friendly customer service. Hoping the website options will continue to grow.

14 May 2021
Rated 5 out of 5 stars

Subsplash is an amazing app

Subsplash is an amazing app. The customer service team is amazing as well as the onboarding and success team. The app looks CLEAN and the ability to embed your content onto your website is what I love. I still wish there was a little more customizability to make things look exactly the way you want but since it's an app builder it makes sense that you can only use what they provide you with - which is a lot. We've loved our experience with subpslash and they're always making things better!

14 May 2021
Rated 5 out of 5 stars

Everything is top notch!

My church has been with Subsplash for years now! We have trusted them with our app, website and online giving, and we have had nothing but an awesome experience. Their platforms are so easy manage which makes my job easy. Whenever we have had technical difficulties, they were solved pretty quickly. I do enjoy the online articles that they provide as well. It often gives me an explain and/or solution to my problem without having to contact them, but even with the bigger problems they have always been right there and respond usually within 24 hours. Subsplash also does a great job of offering a variety of features that stay ahead of the curve. I was so pleased to see Subpslash Live offered during the pandemic, especially how it allows you to stream to multiple social media platforms at once. We will be adding that component soon! I could not say enough about how much of a blessing Subsplash has been for my church. I would recommend them to anyone!!!

13 May 2021
Rated 5 out of 5 stars

Subsplash makes it easy!

Subsplash makes it easy!

I love using Subsplash because it makes publishing our sermons and giving to the church so easy. We've been using it from the beginning and can say without question that it integrated quickly into our ecosystem and our people locally (and even abroad) have benefited from having the content so readily accessible. Grateful for all they're doing!

12 May 2021
Rated 4 out of 5 stars

Subsplash is great!

Hi Subsplash - our church really likes how forward-thinking Subsplash is and we generally find our app, snap pages and giving to be seamless, easy and professional. Some of the help articles are out of date and caused a bit of an issue while actual set up was in progress, and when we have an emergency there is not really an easy way to contact Subsplash for help; setting up an appointment is great and Subsplash ALWAYS has a great answer and super helpful solutions, but doesn't allow us 'right now' assistance. In every other area of Subsplash's service and relations functions we give you a 5 out of a 5.

12 May 2021
Rated 5 out of 5 stars

Subsplash not only gives you a great…

Subsplash not only gives you a great product, helpfully functional software, they also have a heart for making an impact for Jesus. This is a win win. I've been very pleased to partner with them.

12 May 2021
Rated 4 out of 5 stars

Subsplash is a good ministry partner!

We love how Subsplash has grown and helped to consolidate our website and our mobile app. We have integrated the online giving into our CHMS which has been very helpful from an administrative side. Highly recommend them as a partner for churches in the digital arena.

12 May 2021
Rated 5 out of 5 stars

Subsplash has been a true blessing

Subsplash has been a true blessing to us. The cost of the service is far less than what we'd pay trying to reinvent the wheel--paying a hosting company to serve up video and developing our own Roku and Apple TV apps--and their customer service has been excellent. It's an easy interface to use, the apps are easy for our viewers to navigate, and it's allowed our small media ministry to grow a global outreach while being good stewards of our resources

12 May 2021
Rated 5 out of 5 stars

Subsplash is great!

Subsplash is great. Their church app and website platform make its easy for non tech savvy people to update things themselves, and the design templates are gorgeous. We've been using their products for about 5 years and we love them!

11 May 2021

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