Placed an order for the Subcold Viva28 and it arrived with difficulty. The main issue for that is the uncoordinated DPD driver that didn't attempt delivery. Once item was received, pictures were taken... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Another great transaction with Subcold. We purchased a second cooler box but the bigger one on wheels. My husband is really pleased with it & the quality of the product compared to the old one we purc... See more
Company replied
I sent an enquiry message very late via their website about the cool box we were interested in & they responded the same night. We were very impressed with the speed of their response that we purchase... See more
Company replied
Bought a Subcold Apex95 for an outside bar - an excellent fridge works a treat even in these high temps and fully adjustable in temperature - using mine for soft drinks and perfect draft kegs and it... See more
Company replied
Company details
Written by the company
Subcold: The Future of Tailored Cooling : Subcold is more than just cooling—it's an experience. Pioneering the intersection of precision, style, and reliability, we've set the gold standard for mini-fridges, wine coolers, beer fridges, mini bar's and personalised cooling solutions. Every product echoes our commitment to efficiency and elegance, meeting the unique needs of homes and businesses alike. Our reputation isn't just built on premium products but also on the trust and satisfaction of our customers. Dive into our Trustpilot reviews, and you'll quickly see why Subcold Ltd is the first choice for discerning cooling enthusiasts. Join us in redefining the cooling experience. Cheers to the future of chill! 🍷🥤🍺
Contact info
Unit 2, 28 Firth Road, EH54 5DJ, Livingston, United Kingdom
- 01506 440 557
- sales@subcold.com
- subcold.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
In regards to the response regarding my…
In regards to the response regarding my items not delivered. It was not delivered to my neighbour. It has not been located. I do not have it. This is a lie. DPD were notified there was no nominated safe space. Bad service is one thing - but lying is completely unacceptable. No one is obligated to chase thugs down to retrieve parcels. I requested you collect it on multiple occasions amd you chose not to. I will spend the rest of my Amber making sure this never happens to another person again. This whole loss has been mind blowing.
20 August 2026
Unprompted review
Reply from Subcold
Dear Customer,
We’re sorry to see that you remain dissatisfied and have chosen to leave a second review regarding the same matter.
As previously advised, the information provided to us by DPD confirms that the parcel was delivered. Our response was based on the courier’s delivery records and was not intended to mislead you in any way.
We fully appreciate that you dispute the delivery circumstances; however, we can only respond based on the tracking information and evidence supplied to us by the courier.
If you have any further information that you feel has not yet been considered, please contact our customer service team directly so it can be reviewed alongside the existing case.
Best Wishes,
Subcold Team
All at subcold big thanks
All at subcold are fantastic gang.
had unfortunate accident with my beer fridge door where I placed a large bottle of wine in the fridge which didn’t fit and subsequently broke the glass door.
I contacted subcold though there web site saying had broken the door and within hours thy had got back with the price of a new door i agreed and within 24hours it was with me.
Thanks again
20 August 2026
Unprompted review
Reply from Subcold
Dear Dave,
Thank you so much for the brilliant review! We’re really pleased our team could get back to you quickly and arrange a replacement door without any fuss.
Accidents happen, and it’s great to hear we were able to help get your beer fridge back up and running so quickly 🍺❄️
We really appreciate your kind words and support.
Best Wishes,
Subcold Team
Excellent
Bought this small fridge for my husband who is in a care home. It is doing a wonderful job keeping his sweets and snacks chilled. It is a really good idea being able to lock it although I am not currently using it. The fridge arrived when I was told it would arrive and the comms throughout was very good.
28 July 2026
Reply from Subcold
Dear Sue,
Thank you for your lovely review. We’re so pleased to hear the fridge is doing a wonderful job keeping your husband’s sweets and snacks nicely chilled ❄️
It’s also great to know you find the lockable feature useful, and that everything went smoothly with the arrival and communication throughout. We really appreciate you taking the time to share your experience with us.
Best Wishes,
Subcold Team
Amazing customer service
Amazing customer service from this company. If you have any problems with the product, you can rely on the fact that they will respond promptly and do everything they can to help you and will replace the product if necessary. I would definitely buy from them again as good customer service is rare.
19 August 2026
Unprompted review
Reply from Subcold
Dear Joanna,
Thank you so much for your kind words. We’re delighted to hear you had such a positive experience with our customer service team and that you felt well supported when you needed help.
Providing prompt, helpful assistance is very important to us, so your feedback really means a lot. We’re also very pleased to hear you’d be happy to shop with Subcold again.
Best Wishes, Subcold Team
Great Customer experience
No trouble, no problems in fact no hassle, everything as I expected and as it should be. Top marks SubCold. Glad I chose you.
6 August 2026
Reply from Subcold
Dear Steve,
Thank you for the fantastic feedback! We’re really pleased to hear everything went smoothly and exactly as expected, with no trouble or hassle along the way.
It’s great to know you’re glad you chose Subcold, and we really appreciate the top marks and your support.
Best Wishes, Subcold Team
I ordered a Wine Cooling Fridge through…
I ordered a Wine Cooling Fridge through Amazon, which arrived damaged on 22nd July 2026. Following the Amazon return process and using their label, I returned the item to Subcold, but I had to pay for. I then spoke to Subcold about the return costs; they told me there was a different Subcold process for returning goods. But that the issue would be resolved and to send the posting and tracking receipt. This was on the 23rd July, and to date I haven't seen a refund for the damaged items or the postage. Very shoddy behaviour.
22 July 2026
Unprompted review
Reply from Subcold
Dear Customer,
We’re sorry to read your review. Unfortunately, you have not included any order details, reference numbers, or other information that would allow us to identify your purchase or investigate what has happened.
As your order was placed through Amazon, returns are handled in accordance with Amazon’s returns process and policies. This includes the return method and any applicable return postage arrangements. Without the relevant order and correspondence details, we are unable to comment on the specific circumstances of your return or establish what communication may have taken place.
Please contact our customer service team directly with your Amazon order number, return tracking details, and copies of any relevant correspondence so that the matter can be looked into properly.
Best Wishes,
Subcold Team
No issue
No issue; delivery was good, prompt, and the product looked good - yet to switch on, though
14 August 2026
Unprompted review
Reply from Subcold
Dear Peter,
Thank you for your feedback. We’re pleased to hear everything arrived promptly and that you’re happy with the look of the product so far.
We hope you’re just as pleased once you’ve had the chance to switch it on and put it to use. Thanks for choosing Subcold!
Best Wishes, Subcold Team
Great Service!
I ordered some replacement shelves for my wine cooler which unfortunately hadn't arrived after 10 days. However, as soon as I sent an email to Subcold they send them out again immediately and I received them the next day - great service! I have always received good service from them in the past and I am happy with the quality of the goods.
7 August 2026
Reply from Subcold
Dear Jackie,
Thank you so much for your lovely review and for your patience while we sorted out the replacement shelves. We’re sorry the original order didn’t arrive as expected, but we’re pleased our team responded quickly and got the replacements to you the following day.
It’s especially great to hear that you’ve consistently received good service from us and are happy with the quality of our products. We really appreciate your continued support!
Best Wishes,
Subcold Team
Fridge for home gym
Ease of buying good reviews and easy to track delivery.
Great product, exactly what we were looking for.
14 August 2026
Unprompted review
Reply from Subcold
Dear Jason,
Thank you for the great review! We’re really pleased to hear you found the ordering process easy, the tracking helpful, and most importantly that the fridge is exactly what you were looking for for your home gym.
We hope it keeps your drinks perfectly chilled after every workout ❄️ Thanks for choosing Subcold!
Best Wishes, Subcold Team
When my medical fridge stopped working…
When my medical fridge stopped working a year outside the warranty period and my local appliance shop said that they don’t fix fridges I contacted customer service to see what spares were available. Luckily they responded really quickly and within a day had dispatched a replacement circuit board. When it arrived it took minutes to fit and fixed the problem. A brilliant result from a British company, truly impressive customer service with minimal delay.
5 August 2026
Reply from Subcold
Dear Stewart,
Thank you for sharing your experience. We’re delighted our customer service team was able to respond quickly and get the replacement circuit board sent out, and even better to hear that it was straightforward to fit and got your medical fridge working again.
We really appreciate your kind words about the service you received, and we’re pleased we could help with minimal delay.
Best Wishes, Subcold Team
The indoor fridge is for food...
I ordered the Apex75 for our outdoor kitchen, mainly so that my husband can keep his beer in it and I can have space back in the indoor fridge for food.
I ordered it on the Saturday morning and it arrived on the Monday afternoon.
The fridge itself is great. It looks smart, there's plenty of space for drinks and it got down to temperature quickly, even in this heatwave.
Great product and great service!
8 August 2026
Unprompted review
Reply from Subcold
Dear Rachel,
Thank you for the brilliant review! We’re so pleased the Apex75 is doing the job perfectly in your outdoor kitchen — and helping reclaim some much-needed space in the indoor fridge too!
It’s great to hear you’re happy with the smart design, generous drinks capacity and how quickly it reached temperature, especially during the heatwave. Plenty of room for nicely chilled drinks sounds ideal 🍺❄️
Best Wishes, Subcold Team
I am so very pleased with the fridge
I am so very pleased with the fridge, I have plugged it in and checked it does what I need. It is so quiet and reached the required temperature very quickly. It looks great too. Thank you.
The delivery was also perfect.
4 August 2026
Reply from Subcold
Dear Julie,
Thank you for your lovely review. We’re delighted to hear you’re so pleased with your fridge and that it reached the required temperature quickly while running nice and quietly ❄️
It’s also great to know you’re happy with how it looks and that everything went smoothly with the delivery. We really appreciate you taking the time to share your experience.
Best Wishes, Subcold Team
Reply from Subcold
Dear Martin,
Thank you for your review. We’re pleased to hear your order arrived promptly and that you had a positive experience with Subcold.
We really appreciate your feedback and hope you enjoy your product.
Best Wishes, Subcold Team
Exceptional response time to querys
Exceptional response time to querys, and quick and simple fix, I've never had such great response from any other company like this, it was a good shock.
15 August 2026
Unprompted review
Reply from Subcold
Dear Customer,
Thank you so much for your fantastic feedback. We’re delighted to hear our team responded so quickly to your queries and that the issue was resolved with a simple fix.
It’s wonderful to know the level of service came as such a pleasant surprise, and we really appreciate you taking the time to share your experience.
Best Wishes, Subcold Team
Fantastic customer service
Fantastic customer service! Send a message to ask to replace a handle I have broken, was asked for a picture of the said item eand had everything sorted within a few hours. Was very impressed!
8 August 2026
Reply from Subcold
Dear Marius,
Thank you for the fantastic feedback! We’re really pleased to hear our team was able to help with the replacement handle so quickly and get everything sorted within just a few hours.
It’s great to know you were impressed with the service, and we really appreciate you taking the time to share your experience.
Best Wishes, Subcold Team
Great outdoor fridge
Bought a Subcold Apex95 for an outside bar - an excellent fridge works a treat even in these high temps and fully adjustable in temperature - using mine for soft drinks and perfect draft kegs and it’s working great.
Waited a bit for it to come into stock but would def recommend
3 August 2026
Reply from Subcold
Dear Andy,
Thank you for the great review! We’re delighted to hear your Apex95 is working so well in your outdoor bar and keeping everything nicely chilled, even in the higher temperatures ❄️
It’s also great to know you’re making good use of the adjustable temperature settings for both soft drinks and PerfectDraft kegs. We really appreciate your patience while it was out of stock and your recommendation.
Best Wishes, Subcold Team
Reply from Subcold
Dear Claire,
Thank you for the great feedback! We’re really pleased to hear you’re happy with the fridge, its value for money, and how quickly it gets your drinks nicely chilled ❄️
We really appreciate you taking the time to leave a review.
Best Wishes, Subcold Team
Excellent customer service from placing…
Excellent customer service from placing order to delivery
3 August 2026
Reply from Subcold
Dear Connie,
Thank you for your kind feedback. We’re delighted to hear you received excellent customer service throughout your experience with us, from placing your order right through to delivery.
We really appreciate you taking the time to leave a review and hope you enjoy your Subcold product.
Best Wishes, Subcold Team
Reply from Subcold
Dear Customer,
Thank you for your great review! We’re pleased to hear the product is working well for you and that the dimensions were exactly as expected.
We really appreciate your feedback and hope you continue to enjoy your Subcold product.
Best Wishes,
Subcold Team
Fantastic!
I am thrilled with my Subcold mini fridge. It chills my drinks to perfection. I wasn't expecting it to work so well. It also holds more than I thought it would and the little door pocket is extremely useful. Delivery was super speedy too. I can highly recommend this mini fridge. I adore mine 😁
9 July 2026
Reply from Subcold
Dear Samantha,
Thank you for such a fantastic review! We’re delighted to hear how much you’re enjoying your Subcold mini fridge and that it’s keeping your drinks perfectly chilled ❄️
It’s great to know the capacity exceeded your expectations too, and that the handy door pocket is proving useful. We really appreciate your recommendation and lovely feedback!
Best Wishes, Subcold Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.