Packed and shipped promptly. Product quality no doubt is the best experience for me which brings me back as a repeated happy customer. Strong hold and easy to wash is an important point for a product.... See more
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I placed the order in SGD but for some reason, when in the payment page, it reverts to USD. As a result I have paid more than the listed price in SGD due to bank/credit card exchange rates. Other t... See more
Overall the package design was good, however i recieve this time around. I notice the bottom of the wax can was a bit of shape, probably the package was not secure enough to protect any crack.
Company replied
The best matte wax ever. Highly recommended. Don't think I will switch to any other product in this lifetime. Very fast delivery and it came along with a very heartfelt thank you note.. I would defini... See more
Company details
Contact info
44 Kallang Place #05-12, 359172, Singapore, Singapore
- support@suavesmith.com
- suavesmith.com
4.3
Excellent
105 reviews
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Hasn’t replied to negative reviews
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Best hair wax so far!!!
Been buying the hair wax and first time tried the subscription. Glad the timing was right when i was left with half. Definitely will keep the subscription going. Thanks and thumbs up 👍🏻..
18 April 2022
I placed the order in SGD but for some…
I placed the order in SGD but for some reason, when in the payment page, it reverts to USD. As a result I have paid more than the listed price in SGD due to bank/credit card exchange rates.
Other than that, the product is great, just not the purchasing experience on the website.
22 March 2022
Shampoo and Pomade
Haven't tried the shampoo but a lil pricey IMO. Pomade seems to have increased in frangrance :)
9 March 2022
Best of the best
1 February 2022
Pomade Review
Firstly, the pomade can be used on wet and dry hair. It is not sticky. Smells very nice. Easy to spread over my long hair. Can last the whole day. Hari is easy to wash with no waxy feel.
31 January 2022
Awesome products
Prompt delivery
Have been using suavesmith for the past 2 years and they have not disappointed
25 December 2021
Fast delivery and items came in good…
Fast delivery and items came in good condition. Can't wait to try
18 November 2021
great product..
17 November 2021
Have been using their products 6mth
Have been using their products for 6months now. Products is good non greasy, easy to wash off too and have a nice fragrance. Their team is customer oriented too. Well done keep it up 👍
13 November 2021
The hold is good initially but soften…
The hold is good initially but soften after awhile.. could improve on that. Otherwise everything is good.
8 November 2021
they value their customers and it…
they value their customers and it shows, good job!!
1 November 2021
Overall the package design was good
Overall the package design was good, however i recieve this time around.
I notice the bottom of the wax can was a bit of shape, probably the package was not secure enough to protect any crack.
29 October 2021
Reply from suavesmith.com
Hi Ben,
Thanks for reaching out.
Our apologies for the dented tin, that is not the standard we hold ourselves to. It was most likely dented during the journey to you as we do pretty strict checks before sending them out. Nevertheless, it is our responsibility and we strive to provide the very best service to our customers and we are aware this has fallen very short.
May I request a photo of the damaged tin so I can coordinate with our relevant team, please? You may send it to our email address at support@suavesmith.com. Rest assured that we will resolve it as soon as possible.
Lastly, we strive to provide only the best quality products to our valuable customers. Your feedback is vital to our success, and we will be using this as a learning experience to improve moving forward.
Once again, apologies for the inconvenience this has caused you. Thank you for your support and understanding.
Regards,
Kristine
Since ordering the first time
Since ordering the first time, I have repeatedly ordered. Happy!
11 October 2021
Amazing product and amazing team!
The best matte wax ever. Highly recommended. Don't think I will switch to any other product in this lifetime. Very fast delivery and it came along with a very heartfelt thank you note.. I would definitely keep supporting the team :)
11 October 2021
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