Sylepro customer care is outstanding it is up there with John Lewis and First direct.they are professional, warm and amazingly knowledgeable just brilliant so much so I have just ordered my second S... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased my LED mask when on offer on Look Fantastic and use it daily. I'm achieving great results. When my remote button got stuck I contacted the team and they responded immediately and sent me a... See more
Company replied
Love my mask, unfortunately it started flashing and not working properly but I was able to get a replacement and the team were very friendly and helpful. They were able to send it to me in Spain as we... See more
Company replied
I recently contacted Stylpro because a strip of lights in my LED face mask had been flickering and eventually failed. I thought the product was still under warranty, but it turned out the warranty had... See more
Company details
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetics Industry
- Cosmetics Store
- Health and Beauty Shop
- Skin Care Clinic
About STYLPRO by STYLIDEAS
Written by the company
Welcome to STYLPRO by STYLIDEAS
Owned by Lord Sugar and BBC Apprentice Winner Tom Pellereau, STYLIDEAS was founded with the goal of creating products to solve your beauty woes. Everything we create stems from real people’s issues and is always crafted with love.
STYLIDEAS brands include:
STYLPRO Beauty STYLFILE Nailcare
We want to make beauty effortless.
STYLPRO products include makeup brush cleaners that cleanse and dry your brushes in seconds, beauty fridges designed to extend the lifetime of your beauty products, the world's first electric makeup sponge cleaner, and much more.
STYLIDEAS is the logistical platform for the Lord Sugar 'A-PEN-TICE' Sugar Pen. All proceeds go to Great Ormond Street Hospital. The 'A-PEN-TICE' is not part of our day-to-day range, however we fully support all of the work that goes on at this amazing institution.
Contact info
United Kingdom
- +44 (0)2032255559
- teamtom@stylideas.com
- stylpro.co.uk
4.6
Excellent
500 reviews
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Replied to 7% of negative reviews
Typically replies within 24 hours
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Great priced products and great customer service
Great priced products and when I had an issue with my item the customer support team was fantastic at resolving my issue and speedy with replying. 10/10 would recommend trying their products to friends and family xx
11 May 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
Thanks for taking the time to leave a review! We're so pleased to hear that your query was resolved quickly - we'll be sure to pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Very helpful
Purchased the STYLPRO bluetooth mirror online and collected the item at my local Sainsbury's the small screws and allen key were missing, contacted STYLPRO and they sent out the screws/allen key without hesitation, mirror is fantastic and a great company.
11 May 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
Thank you so much for your kind review.
We’re sorry to hear that the screws and Allen key were missing from your STYLPRO Bluetooth Mirror, but we’re so pleased our team were able to get these sent out to you quickly and without any hassle.
It’s wonderful to hear that you’re happy with your mirror and your experience with us. Thank you again for your support - we really appreciate it!
Customer service is fantastic amazingly…
Customer service is fantastic amazingly polite, helpful and quick. Thank you Simeon for your excellent support, best customer service I have experienced in a long time. I love the product and wouldn't hesitate to buy from them again.
26 April 2026
Reply from STYLPRO by STYLIDEAS
Thanks for taking the time to leave a review! We're so pleased to hear that your query was resolved quickly and that our customer care team were polite and helpful - we'll pass this feedback onto them as they'll be delighted to hear this! If you have any further questions, we're always available at teamtom@stylideas.com ❤️
I reached out to STYLIDEAS after my…
I reached out to STYLIDEAS and Lorraine responded immediately to my enquiry. She was incredibly helpful on my enquiry and arranged for a replacement to be sent out on the same day! While I’m still waiting for the new product to arrive, I’m so pleased with the quick and professional response. Excellent customer care.
7 May 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
Thank you for your lovely review!
We’re sorry to hear that your STYLPRO mask stopped working, but we’re really pleased that Lorraine was able to respond so quickly, provide the information needed, and arrange a replacement for you the same day.
We’ll be sure to pass your kind words on to her. Thank you again for your patience and for highlighting your experience with our customer care team - we really appreciate it!
Fantastic company
Fantastic company, after a mistake by the delivery company through no fault of their own i was sent a brand new replacement item that I didn't expect or request. Customer services are excellent.
8 May 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our customer service and received your product quickly! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Love my stylpro mask
Love my stylpro mask. Been using for just over a year and have seen such an improvement in my skin. They are also a great company to deal with. I had a small issue with my mask and they immediately replaced it. Very grateful. Thanks
5 May 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our customer service! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Warranty claim
I contacted them in a matter of warranty and they were very responsive and they replaced the product without hesitance . A very pleasant experience !
5 May 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our customer service regarding your warranty issue! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Great mask and great customer service…
Great mask and great customer service when needed help with lost remote and other services , do not hesitate to buy this I wish I got it sooner
5 May 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
Thanks for taking the time to leave a review! We're so pleased to hear that your query was resolved quickly - we'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️
BUY STYLPRO BAGS BE GONE IF YOU HAVE…
BUY STYLPRO BAGS BE GONE IF YOU HAVE DRY EYES. I have been suffering with severe dry eyes/blepharitis/MGD for years now (menopause I don't know?!) and have spent a fortune on products and IPL sessions in London and spent hours on line as it had become so debilitating it was affecting my daily life. I read about a more expensive version of this and managed to find this and at £25 I thought I'd give it a go. I have been doing it a few weeks only however, sometimes I don't even notice my eyes all day then realise that I haven't thought about them!! It really is brilliant for dry eyes. Please be very gentle and I use Blephagel as it glides so well over this. It's expensive but you don't need much and it's worth it, trust me. I am now doing it once every 2 days, fingers crossed it continues. I didn't buy it for my undereye but I must say my skin is much smoother and defo feels a lot tighter than before. If it does my dry eye and improves the skin around my eyes, it's a win, win. For all those dry eye sufferers, don't hesitate!
1 April 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
Thank you so much for taking the time to share your experience!
We’re really pleased to hear that you’ve been enjoying your STYLPRO Bags Be Gone Heated Eye Massager and that you’ve noticed a positive difference in how the skin around your eyes looks and feels.
As this is a beauty device and not a medical product, we can’t advise on or make claims relating to dry eyes, blepharitis or MGD, and we would always recommend speaking with a healthcare professional for any ongoing eye concerns. That said, we’re so glad to hear you’re happy with your purchase and really appreciate your kind words and support!
If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Amazing customer service experience
I recently had an issue with a StylPro product and decided to contact their customer service directly. I was genuinely surprised by their response. They replied quickly, took full responsibility without any back-and-forth, and immediately sent out a replacement.
Honestly, this level of customer service is quite rare these days. No hassle, no delays — just a straightforward and professional resolution.
Really impressed with how they handled the situation. It made a big difference, and it really stood out to me.
A smooth, efficient, and genuinely positive experience. Highly appreciated.
29 April 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
Thank you so much for your review.
We’re sorry to hear you experienced an issue with your STYLPRO product, but we’re really pleased our customer service team were able to resolve this quickly and smoothly for you.
It means a lot to hear that the process felt straightforward, professional, and hassle-free. Thank you again for taking the time to share your experience - we really appreciate your kind words and support!
Outstanding customer service
Outstanding customer service. I reported problems I had with the design of their Wavelength Led Mask and Simeon replied promptly and made it very easy for me to return it and get a refund. Even though the mask was not for me, this is a reliable, considerate company.
29 April 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
Thank you so much for your kind review.
We’re sorry to hear that the Wavelength LED Mask wasn’t quite right for you, but we’re really pleased that Simeon was able to help promptly and make the return and refund process as easy as possible.
We truly appreciate your understanding and your thoughtful words about our team and company. Thank you again for taking the time to share your experience.
Amazing customer service replacing a faulty LED Mask
My LED mask broke after 8 months due to some bulbs failing. I contacted the team, outlined the problem and provided the requested information. Throughout my correspondence with Simeon, he was polite and helpful. I received a replacement mask within 5 days.
20 April 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
Thank you so much for taking the time to leave such a lovely review. We’re so pleased to hear that Simeon was able to help resolve this quickly and that you received your replacement quickly. We’ll be sure to pass your kind words on to him, as he'll be delighted to know his support made such a positive impression. Thank you again for your support and for choosing STYLPRO. We really appreciate it!
Brilliant service with no issues
Brilliant service with no issues. Replacement mask was sent out without hassle and instantly.
17 April 2026
Reply from STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our customer service and received your product quickly! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Had some troubles with my LED mask
Had some troubles with my LED mask. Contacted the support and had a 5 star treatment. Just gave them the information they needed and sent me a new mask. So nice approach and serviceminded staff especially big thank's to customer service
20 April 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our customer service and received your product quickly! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Wonderful customer service a particular…
Wonderful customer service a particular shout out to Simeon. Also a fantastic product.
15 April 2026
Reply from STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our customer service and received your product quickly! We'll pass this feedback onto Simeon! If you have any further questions, we're always available at teamtom@stylideas.com ❤️
I am so happy to have this and love it…
I am so happy to have this and love it so much. Friendly and helpful staff so I am giving 5 star. Thank you
22 April 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our customer service - we'll pass this feedback onto the team! If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Such a great service
Such a great service! They’ve been really helpful with helping with an issue I’ve had ☺️
22 April 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our customer service! If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Reply from STYLPRO by STYLIDEAS
Thanks for leaving a lovely review! We're so pleased to hear that you received your product quickly and you're enjoying it! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️
I contacted customer service when I…
I contacted customer service when I accidentally threw out the strap for my Stylpro LED goggles. Their response was extremely quick and a new strap was sent to my home address free of charge. Excellent customer service from a fabulous company. Thank you 😊
20 April 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
Thank you so much for your lovely review.
We’re so pleased our customer service team were able to help quickly and arrange a replacement strap free of charge.
It’s wonderful to hear that you were happy with the support you received. Thank you again for your kind words and for choosing STYLPRO - we really appreciate it!
I’ve used the Stylpro led mask for…
I’ve used the Stylpro led mask for about 6 months now …I’m 60yrs young ….and truly makes a different only 10 minutes and no extra lotions to buy !
Great company and good after service too.
One happy less wrinkly lady ❤️❤️❤️
20 April 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
Thank you so much for your wonderful review.
We’re delighted to hear that you’re enjoying your STYLPRO mask and that it has become such an easy part of your routine. It’s fantastic to know you’re happy with both the results and the aftercare you’ve received from us.
Thank you again for your kind words and support - we’re so pleased to have one very happy customer! ❤️
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