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246
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TrustScore 5 out of 5

4.8

Furniture Store
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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful craftsmanship of the furniture, often finding products even better than expected. People frequently highlight the efficient and prompt delivery service, noting items often arrive sooner than anticipated with excellent communication. The overall service, from ordering to delivery, is described as outstanding, with helpful and responsive interactions. However, some customers also noted occasional issues with delivery flexibility, such as limited scheduling options or not receiving prior notification of delivery day. A few other people also felt that product descriptions or images on the website were sometimes misleading regarding item specifics or assembly requirements.

What people talk about most

Product

Consumers are generally delighted with the products, often describing them as well-made, beautiful, and of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its promptness and efficiency.... See more

Quality

Customers had positive experiences with quality, frequently praising the products as well-made, beautiful,... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as 5-star, prompt, and excellent... See more

Order

Users describe positive interactions with order, highlighting the ease of placing orders and the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered the oak soho slat dining table. Delivery arrived on time and delivery men were very helpful. On building the table we noticed a couple of scratches which we reported. Matt went above and beyon... See more

Rated 5 out of 5 stars

Super rapid!! I purchased a side table that had an expected delivery date for around 2 months. However, the following day after I made the purchase, I was sent a delivery tracking link and I received... See more

Rated 5 out of 5 stars

We ordered a cabinet but had a problem with our delivery as the courier turned up before the time slot, and left before anyone was home. Hardip was amazing. Regular communication, going above and beyo... See more

Rated 5 out of 5 stars

Purchased three quality pieces of furniture. Delivered in less than 7 days and kept updated with delivery dates and times. I got this furniture cheaper than elsewhere and absolutely over the moon over... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Home Goods Store
  4. Interior Designer
  5. Living Room Furniture Store
  6. Outdoor Furniture Store

Contact info

4.8

Excellent

TrustScore 5 out of 5

246 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(246)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience. Lovely quality furniture. Received quite quickly (12 days from order to delivery). Everything packaged really well. Great delivery service. One item of furniture needed to be assembled but no problem at all, managed it myself!

22 November 2024
Unprompted review
Rated 5 out of 5 stars

I will not hesitate to buy from this…

I will not hesitate to buy from this company again. They were so professional and straightforward to deal with. I ordered on Tuesday and the furniture was delivered on Friday. Fantastic customer service.
The white glove service was fantastic and worth the extra money.
All the furniture was really well packed

1 November 2024
Rated 5 out of 5 stars

Crammed full of choice website

Really easy website to navigate, so many choices and options almost spoilt for choice! Simple ordering process and excellent communication from purchase to delivery. I was highly delighted with my tables.

26 September 2024
Rated 5 out of 5 stars

10/10

Delivery on time, product was exactly as expected. Good quality, easy to assemble.

5 September 2024
Rated 5 out of 5 stars

Beautiful, comfortable chair.

Beautiful chair, exactly what we whated. Looks the same as described and really comfortable. The packaging was very good and not stuck down with tape around the chair so no danger of damage, nice touch. Thanks.

2 August 2024

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