Good customer support
Clothing quality was great however I did have to return the item. I initially had some complications returning the item but the team assisted me and provided great support thought the process (:
Reply from Studio Stars
Hi Lily,
Thank you for the review, and I'm glad the pants themselves held up on quality.
I want to explain the return situation a bit, since I think it's the source of the frustration. Studio Stars works as a marketplace for independent designers, most items, including yours, ship directly from the designer's studio rather than from us in Copenhagen. That's why a return isn't as simple as sending something back to one central warehouse; it depends on where that specific designer is based, which is why I asked if you'd prefer to ship back to us or possibly directly to the designer, since that route is sometimes cheaper depending on your location.
I also recognize there was too much back and forth before you got clear instructions, that's on us, and I'm sorry for the delay.
If you'd still like to sort out the return, email me directly at info@studio-stars.com and I'll check with the designer for the most affordable option for you specifically, rather than defaulting to the standard Denmark address.
Best,
Casper
