Studentuniverse Reviews 688

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Scammers. I made a booking with seat selection and paid in full. At first, they didn't acknowledge my payment. Eventually they got in touch with my booking details - but no seat selection. And t... See more

Rated 1 out of 5 stars

At a minimum the travel agency should follow the airlines no fee 24 hour cancellation policy. It’s disappointing to know that had I booked directly with the airline that I could have made a change to... See more

Company replied

Rated 1 out of 5 stars

Scammers. Absolute scammers. I booked my flight home as I urgently needed to go home. I did not receive any ticket until AFTER check-in closed, so I lost my flights. Tried to contact StudentUniverse f... See more

Rated 5 out of 5 stars

Booked a flight from LHR to Chicago and the process was seamless. At first was skeptical about the ridiculously cheap prices despite the proximity of travel date, was amazed when I called to confirm w... See more

Company details

  1. Airline Ticket Agency

Written by the company

StudentUniverse is one of the world's leading travel booking sites for students and young adults under 26. We’re partnered with more than 90 airlines including United Airlines, British Airways, Air China and more to give you exclusive student flight discounts that can’t be found anywhere else. On top of that, we also offer frequent promo codes to make your flight the cheapest it can possibly be. A little history: we launched the site in 2000 and students liked us so much that we were acquired by Flight Centre Travel Group in 2015.


Contact info

2.2

Poor

TrustScore 2 out of 5

688 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

No help, using them cost an extra $10,000 in the end

Unfortunately after an initial flight cancellation, Student Universe was unable to get us a return flight home within 28 days, meaning we were going to be stranded for 28 days. They refused to sort out alternative flights and are honestly the worst agency I have ever come across. We had to independently book flights home directly through the airlines webpage, as we couldnt afford hotel accommmodation and expenses for 28 days, however all up it cost us an extra $10,000 to get home because of Student Universe. We refuse to use them and when I am asked if they're trustworthy, the answer is always NO.

6 October 2022
Unprompted review
Rated 5 out of 5 stars

Prices of flights are very cheap and…

Prices of flights are very cheap and company is maintaining this site very well. The site working quite speed.

5 May 2023
Unprompted review
Studentuniverse logo

Reply from Studentuniverse

Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!

Rated 5 out of 5 stars

It was fast and simple

It was fast and simple. This was my very first time booking a flight on my own and I was a bit nervous, but they made this experience less stressful. Thank you

27 April 2023
Unprompted review
Studentuniverse logo

Reply from Studentuniverse

Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!

Rated 5 out of 5 stars

you one of the best site and efficient

18 April 2023
Unprompted review
Studentuniverse logo

Reply from Studentuniverse

Thanks for the generous review! Don't forget to use your referral link (https://refer.studentuniverse.com) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!

Rated 4 out of 5 stars

Great Experience

It was easy to book and the offers where great. I confirmed with the airline price vs student universe price and as a student, I was definitely saving.

14 April 2023
Unprompted review
Studentuniverse logo

Reply from Studentuniverse

Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!

Rated 4 out of 5 stars

I had a question about cancellations…

I had a question about cancellations and got a response within a few hours which was very helpful!

9 April 2023
Unprompted review
Studentuniverse logo

Reply from Studentuniverse

Thank you for the review! Our customer service team is always ready to offer any assistance. Feel free to contact us when you need us.

Rated 5 out of 5 stars

Love Student Universe!

Great site, easy to use, good prices!

4 April 2023
Unprompted review
Studentuniverse logo

Reply from Studentuniverse

Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!

Rated 5 out of 5 stars

I was really impressed

I was really impressed with the service. Especially when I had to reach customer care for a thing or two, they were very responsive and very easily available. The discounts are also a steal!

3 April 2023
Unprompted review
Rated 1 out of 5 stars

I had a horrible experience from…

I had a horrible experience from airport staff and contacted studentuniverse but they were unresponsive. I tried contacting them multiple times. I contacted my bank and the airlines directly who gave me the refund for $1700 for the inconvenience. But these crazy people, not only did they rebilled my account after4 MONTHS with $1700 again, even after telling all the details what happened, they as a merchant straightaway lied to the airlines to finally rebilling the amount from my card again. This is the worst website you could choose for getting $10 bucks of discount and then you’re going to suffer later and you could never expect any help from them. Studentuniverse are very active only when it comes to sucking money out of your pocket. They told the airlines I cancelled the ticket, but in reality I was talking about the one way ticket where i experienced this whole situation, not during the return ticket which I cancelled later. (For which I never received the refund btw) I would never ever recommend anybody to book from this website it’s a total scam they don’t care about the passengers at all!!!

22 November 2022
Unprompted review

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