Strumace Reviews 

Love my mousepad defo gunna order again 😍 great value for money

I recently had the unfortunate experience of purchasing a mouse mat from Strumace.com, and I feel compelled to share my dissatisfaction with the Trustpilot community. While the delivery was speedy, and the initial product seemed of premium quality, the abysmal quality control has left me deeply disappointed.

Upon receiving the mouse mat, I was appalled to find greasy finger marks all over it, making it look absolutely awful. I promptly filed a complaint along with photographic evidence, hoping for a resolution to this clear lapse in quality control.

After a significant wait, I received a response from the Strumace team on 3/01/24. They acknowledged the issue and offered to send a replacement, which I initially viewed as a positive step. However, it has now been two weeks since their last communication, and I have not received anything.

The lack of follow-through on their commitment to send a replacement is not only frustrating but reflects poorly on their customer support and overall reliability. The message I received exuded insincerity, merely thanking me for my response and wishing me a happy new year, with no concrete action taken.

Here is the message I received:

"Thank you for getting back to us and happy new year!
That would be great, thank you for the kind gesture.
What mousepad would you like us to send out to you? You can find all of our designs to choose from on our website strumace
Best regards,
The Strumace Team"

I want to caution anyone considering a purchase from Strumace.com to think twice. The evident lack of commitment to resolving customer issues and the disregard for quality control make this company one to avoid. My verdict is a regrettable 1/10 - POOR. Save yourself the trouble and explore alternatives with better customer support and quality assurance.

ORDER #3499
7/10/2023

AVOID STRUMACE.COM AT ALL COSTS!

Do not buy anything from this Shop!!!

I ordered 2 mousepad on 4th November 2023. In their order confirmation they've wrote that it'll take 5 production and 3 - 5 Days shipping (express). I live in Germany.
With that beeing said my parcel obviously didn't arrive within the time. Not even the tracking was updated. This was quite suspicious, so i contacted the seller and my first massage got ignored. Days passed and I contracted him again. Eventually he answered right away that my parcel is with his shipping company and he will further investigate what happened and inform me about it. Another week or two later he still hasn't contacted me, so once again I had to. My massages were to be ignored again so I gave him a deadline. If he wouldn't respond and my parcel wouldn't be delivered until 15th december, I wanted my money back. Time passed by and in order to get my money back, I had to inform PayPal and apply consumer protection. Luckily, it didn't take them long to understand what's wrong and refunded my money completely. That was on 9th January.

All this piece of garbage scam shop did was giving me headache for 2 month straight.

For your own sake... just do not buy from this shop!

Orders for 1-2 day delivery item never came filled in the from to be emailed then emailed the actual information account all of a sudden my outlook got blocked completely as soon as I emailed don’t recommend at all

Avoid at all cost this company went and said they lost my order that was placed on 20th dec so re sent it out Friday? Check the tracking still with sender my son has autism has been waiting a fair time for this mouse pad I’ve had things come a lot sooner from oversea, they lie after lie it’s so unfair never would I recommend this show of a company and how they are still open is beyond me

Awful company! Ordered on the 26th December. They should have despatched between 2 and 5 days. Even with Christmas I’m still waiting!!! 3 emails and finally get a reply on the 9th January advising it’s been sent and the tracking number….. no surprise when I check today it hasn’t been sent…. AVOID AVOID AVOID!!!!!

Ordered a custom mousepad, got everything perfect as I wanted. While order was received a little bit longer than I'd expect I was counting on it - it was Christmas after all. :D

0 Stars if possible.
The shipping process is an abomination, I waited for about a month to get the pad. And what I got...
The pad has a defect on the stitching, the colors are not accurate to the image provided.
The shipping is free on the site and when you pay but I had to pay the post office additional shipping costs for an unknown reason.
These guys do not have customer service, they don't reply to emails, everything is automated.
I would really love to get a refund I would happily return this mess that I received but sadly I'm not confident in these guys and I should've read the reviews beforehand.
I would've been happy if the pad was what I ordered despite all the shipping bs, but that's not the case.

Do not order from here, there are better and honestly swifter companies based in China that would give you a better product.

Edit: After the response they provided here an hour later I emailed them, it's been more than a week and it's been crickets. So yeah to anyone seeing this, do avoid this company. If you're looking for a custom pad for cheap just go for aliexpress or something.

Re-Edit: A month after the experience the CEO of the company reached out via email to say he was sorry and offered to ship a new pad done properly.
I did agree and about 20 days later (today) I received the new pad.
It's good for the price.

I still think the company needs to focus more on customer support as the emails organizing the new shipment were a little slow as well.
Also, the shipping method used for my order at least made me pay another 4 euros for shipping which was supposed to be covered.

My advice for anyone purchasing from the company is double check what you ordered as at the time of writing this the customer service is not really reliable and an edit might be missed.
It's a small company so I'm giving them a chance and will probably order in the future if a need arrives.

Ordered a mousepad on 19th December it has been around 2 weeks and I have payed for faster shipping please do not order from this place I would recommend: The mouse pad company, Hystar etc

Ordered a mouse pad on 15th December and expected arrival before Christmas as there was no statement or communication to the contrary.
At the time of writing this hasn’t arrived (2nd Jan) and my communications by email and the ‘contact us’ button on the website have been ignored. I have sought to cancel my order as it didn’t arrive in time and I’ve had to purchase another. I’ve had no response to that request either.
I wish I’d read these reviews before ordering. I can’t recommend the company at all. Delays are forgivable especially at busy times, but a lack of communication is not. I’m looking for a refund. Wish me luck!

I have since viewed the reply from Strumace.
1. On 15th December there were no notes about closure. I received email confirmation of my order which stated that it was being processed.
2. None of my communication was responded to with ‘out of office’ messages.
3. Strumace have now dispatched the item even though I told them that due to late arrival it’s no longer required as I’ve had to purchase another mat.

No, I’m sorry but I won’t revise my review. I’m not alone in my experience, so I’d suggest that this small company improves its communication and commitment to customer service, rather than blame the customer for their failings.

Great quality, great customer service and overall great experience. Good job Strumace !!

Ordered the white topographic mousepad and wow 😍my setup has never looked so clean, would defo recommend

Great quality, great customer service and overall great experience. Good job Strumace !!

Came across on instagram, looks amazing with the rest of my setup. Love it.

Wow, product delivered and the quality is even better than expected😍will definitely be ordering again !!

I ordered a mousepad from these lot, and honestly was a little worried about it arriving on time so I emailed in to wonder what time it will be arriving explaining it was a gift. Strumace quickly replied first thing the next day and explained the process and my delivery was on its way and will definitely make it on time. And they offered to give it express shipping (for free) just to make sure it got here for Christmas. Arrived only a day later, and had a great print: good detail on the picture and works well having softer edges.

I am really not sure why this company has so many low reviews; Arrived quickly, fast, personal and informative customer service and great quality final product.
From what I hear from other reviews they may have had poor customer service and/or slower shipping in the past, but I assure you this is not the case anymore.

This place is a scam been waiting for my 3 pads for over a month and a half now sent multiple emails everything been ignored.

I think this company is a scam as they have no address no phone number no registration number do not buy here! I’ve contacted my bank

Please DO NOT order from here I bought and paid for a product for my grandson for Christmas at the beginning of December. Of course money taken straight away!!! I have not reviewed my goods and Strumace do not respond to messages. I’m so disappointed. I don’t think this is a legitimate company. Beware!!!

Ordered a custom deskmat on a Tuesday midday, received the next Tuesday.

Quality is super good, absolutely delighted !

I am writing this complaint review to express my extreme dissatisfaction with my recent purchase from Strumace. While the quality of the custom mouse pad I received is commendable, I am thoroughly disappointed with the slow shipping process and poor quality control that has left me with a product covered in greasy finger marks. This experience has not only tarnished my impression of Strumace but has also deterred me from considering any future purchases for my staff.

Firstly, let me emphasize that the quality of the mouse pad itself is exceptional. The design I ordered was accurately reproduced, and the overall build and material of the product are of a high standard. However, the lack of attention to detail during the packing process has completely overshadowed this positive aspect.

Upon receiving my order, I was taken aback to find the mouse pad smeared with greasy finger marks. It was evident that the person responsible for packing the product did not take proper precautions or wear gloves to prevent such issues. This kind of oversight is unacceptable, especially for a company that prides itself on delivering quality products.

Furthermore, the slow shipping process has only exacerbated my disappointment. After placing my order, I expected a reasonable delivery time frame based on the information provided on your website. Unfortunately, my package took an unreasonably long time to arrive, causing unnecessary frustration and inconvenience. The delay in shipping has negatively impacted my perception of Strumace's efficiency and reliability.

As a potential repeat customer, I had initially planned to purchase mouse pads for my entire work force. However, this regrettable experience has made me reconsider my decision. I had hoped to rely on Strumace for quality products and prompt service, but this incident has shattered my confidence in your company.

I kindly request that you address the following issues promptly and effectively:

1. Quality Control: Ensure that all products are thoroughly inspected before packaging to avoid any further occurrences of greasy finger marks or other flaws.

2. Shipping Efficiency: Improve your shipping processes to provide a more reliable and timely delivery service. Clear communication about expected delivery times would also be greatly appreciated.

3. Customer Satisfaction: Demonstrate your commitment to customer satisfaction by offering a solution to rectify this disappointing experience, such as a replacement mouse pad or a refund.

I sincerely hope that you will take my feedback seriously and make the necessary improvements to avoid similar situations in the future. I believe that by addressing these issues, you can regain the trust of customers like myself and prevent such negative experiences from happening again.

I look forward to a prompt and satisfactory resolution to this matter. I trust that Strumace will take the necessary steps to rectify these concerns and restore my confidence in your brand.

Yours sincerely,

Ian Wright
Order #3499

First time buying off Strumace, I love the designs and variety of different options we have to choose from, I ordered at the end of last week and it's only just arrived, great product very good quality but the shipping times aren't the best.