Stay away from Stripe at all costs. This company can destroy your cash flow and seriously hurt your business. They suddenly impose payout holds, 20% reserves for 60 days, and even 35% rolling reserv... See more
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Review summary
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I was forced by streamlabs to use this to transfer credit card tips into my bank account. This entire company is ran by the dumbest AI. I just need to make 1 single transfer and its literally impossib... See more
Company replied
If I could give a zero, I would. The platform I do online therapy started accepting payments via stripe and I used that option by mistake. It’s taking forever to approve the transaction, meaning I can... See more
Company replied
Biggest mistake a small business could make. This service is tailored more than likely to already well established business that dont have to worry about need materiel cost upfront. my first transac... See more
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Company details
Written by the company
Millions of businesses of all sizes—from startups to large enterprises—use Stripe’s software and APIs to accept payments, send payouts, and manage their businesses online. It's the payment infrastructure for the internet
Contact info
510 Townsend Street, 94103, San Francisco, United States
- https://support.stripe.com/contact
- stripe.com
1.7
Bad
17K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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Sued STRIPE, and won 100%
Just sued STRIPE for Gross Negligence and won the full allowed settlement ; STRIPE permitted a fraud criminal to substitute his receiving bank account for my payouts ??!! NEVER checked with me before making the change, and when notified of the fraud - did nothing about it !!!!
The judge asked STRIPE, “ So where is the rental money paid to you for the hotel - you sent the rental money to the criminal ? “ in utter disbelief . WARNING : STRIPE changed my account information : company name , owner name , bank accounts ALL WITHOUT CONFIRMING IDENTITY OR LEGALITY…..
The Court was astounded at their Gross Negligence! DONT BE A VICTIM OF STRIPE NEGLIGENCE- I experienced NO SECURITY OR COMPETENCE IN FRAUD DETECTION NOR CLIENT SERVICE…
After being notified of the FRAUD, STRIPE never addressed my requests for information, but instead sent me to 2 dozen different reps. My insistence that they check the bank accounts was ignored, and I only got answers in court from them - they had continued sending my rental income to the criminal !!!. Despite sending a half dozen foundational documents establishing my ownership of the account, they never called me nor took any interest or acted with the expected urgency of addressing FRAUD ! .
In the end I had to close my hotel because my website payment link was unsecured and STRIPE would not secure it……. We had been rated #5 guesthouse in Mexico !……Disastrous…..
12 April 2026
Unprompted review
Reply from Stripe
Thank you for taking the time to share your experience with us, Robert. We genuinely regret hearing about the difficulties you've faced and take these concerns very seriously. To better understand the situation and ensure any issues are addressed appropriately, we're requesting more information so we can take a closer look at what happened. Please get in touch with us through our support options at https://support.stripe.com. Our team is committed to investigating and resolving any matters related to your account.
They dont support your disputes
They are horrible for fighting disputes. I had 2 experiences with them so far. Both were appropriate charges and they failed at showing the bank all the supporting evidence as to why the charges must remain. On top of that, they charge you a fee for it. What a waste. Im actually super disappointed in their service.
11 April 2026
Unprompted review
Reply from Stripe
Sorry to hear about your disappointment with the dispute process. We understand how frustrating it can be when disputes don't go as expected. While Stripe provides the platform to submit evidence, the banks ultimately make the final decision on disputes, and this can sometimes lead to challenging outcomes. We do charge a fee to cover the costs associated with processing these disputes. For more information on disputes and how they work, you might find it helpful to explore: https://docs.stripe.com/disputes. Feel free to reach out through https://support.stripe.com if you have further questions or need assistance.
Stripe closed my account without…
Stripe closed my account without warning after I did everything right. I contacted their support in advance before changing my legal entity from an LLC to a C-Corp. I uploaded every document they requested. I answered every question honestly. Despite all of this, they closed my account with zero explanation and zero warning. Stripe presents itself as the payment processor for startups and entrepreneurs — but this experience shows they can pull the rug from under your business at any moment without accountability.
11 April 2026
Unprompted review
Reply from Stripe
Thank you for sharing your experience and feedback. We understand how unsettling it must be to have your account closed without prior notice, and we apologize for any distress this situation has caused. Sometimes, Stripe may take action for risk or compliance reasons, but we want to ensure everything on your account is being handled appropriately. Our team will take a closer look and reach out to you via email once we have more information to share. We appreciate your patience and understanding as we work through this.
Update on bad support and scam
Update, still no help and I have already filled complaints in Sweden and Ireland and will be filing for lawsuit. I recommend everyone to do the same and shut down this scammers.
11 April 2026
Unprompted review
Reply from Stripe
Sorry to hear about your ongoing frustrations, Sam. We aim to provide transparent and reliable payment services, and it's disappointing to learn that we haven't met your expectations. If there's anything specific we're missing or additional support you need, please reach out to us through https://support.stripe.com.
12 months, 50+ emails, and zero logic – Absolute Scam!
After more than 50 emails and a year of back-and-forth, Stripe is still withholding my money. Their support is a total nightmare and uses impossible, "future-predicting" logic that makes absolutely no sense. I have provided every proof possible, including bank statements, ID verification, and even official confirmation from their platform partner that the money is missing. Yet, they completely ignore the facts, claim the case is "resolved," and have now simply closed the ticket and stopped responding. It feels like dealing with an incompetent AI programmed to keep your funds. This is not support; this is corporate theft. Avoid at all costs!
11 April 2026
Unprompted review
Reply from Stripe
Sorry to hear about your frustrating experience. We understand how distressing it can be when it feels like issues are not being addressed, especially regarding funds. Resolving this is important to us, and we want to ensure that your concerns are properly addressed. Please reach out to us through https://support.stripe.com.
Stripe suspended our account based on…
Stripe suspended our account based on automated risk metrics without properly reviewing the actual details we provided. Despite submitting clear proof and operating a legitimate business, the decision appeared to ignore our case completely. The process feels generic and lacks real human evaluation.
We hope a human from the complaints team will review this properly and contact us with a real response instead of automated replies.
10 April 2026
Unprompted review
Reply from Stripe
Thank you for sharing your feedback with us. We understand how frustrating it can be to have your account suspended and feel like your details were not fully considered. Stripe uses advanced risk metrics to assess accounts, which sometimes leads to difficult decisions. Please refer to the email sent to you on April 10, 2026, for more detailed information regarding your account status. If you believe there is additional information to consider, please respond to that email or reach out through our support options at https://support.stripe.com. We value your understanding and wish you the best moving forward.
STRIPE CLOSED MY ACCOUNT
Using stripe for my vacation booking payment processor, ive been a customer for about 3-4 years now, never once had a problem. I started receiving what i thought was fake emails about random deposits being sent to my account. I ignored the emails, thinking they were phishing emails just trying to get me to click and open them up. Few days later, I received an email saying my account has been suspended unless i upload verification docs. I uploaded my personal verification docs and then received an email that my account has now been closed. I have about $4K of my client's money tied up, and there is no customer service department once your account gets shut down. Stripe, please reach out and help and explain to me what is going on and how I can retrieve my money.
8 April 2026
Unprompted review
Reply from Stripe
Thank you for sharing your experience, Dillan. We understand that account suspensions can be frustrating, especially after being a long-time customer. We want to assure you that we aim to provide transparency and support during these situations. Account closures are usually due to risk or compliance reasons, but we appreciate the need for clarity. Please follow the instructions provided in the email you received about your account closure, where you'll find guidance on how to dispute this decision and access your funds. Our support team can also assist you further through options on https://support.stripe.com.
Umm those good reviews are bs
Umm those good reviews are bs. This app is the worst I've seen so far. Zero helpful support or mainline of contact and constantly glitching. I don't make apps and I could do better than this. Honest review. There's no excuse when you are putting in the work and cant receive pay bc of a very inadequate system. Hire someone that is competent with technology. This is pathetic and should be dropped and replaced with a better, reliable support and user friendly platform that generates more resources than a very basic A.I assistant. I'm not sure how it is even allowed to be used. I almost want to apply to support just to educate and reform this platform. Get it together. Some ppl actually need the work AND the pay. I could go on but hopefully I got my point across. Maybe look at all my requests for assistance and act on it like literally any other successful app.
8 April 2026
Unprompted review
Reply from Stripe
We’re really sorry to hear about your frustrating experience. It's important to us that our platform meets your needs and provides clear support avenues. If you're encountering glitches or issues accessing your funds, we encourage you to check our available support resources at https://support.stripe.com, where we offer detailed guidance and contact options for personalized assistance. We value your feedback and are continuously working to improve our services. Thank you for taking the time to share your thoughts with us.
Worst Payment Processor
Stripe is a dumpster fire and looking at the reviews it is a no-brainer why.
Why did they accept my business registration and opened an account, and then after 1.5 months they tell me that my business was a credit risk and that too after 0 Chargebacks or Disputes.
I gave them all the proofs and documentation: Customer Invoices. Customer Agreements. Even Screenshots of communications with clients and they just used automated systems to reply and rejected me. I was lucky that I had the funds removed from their system 2 days earlier (for vendor and employee payments) however they still kept $3000 and they told me that they will return the money back to the customer within 5 business days, never happened!
Also, they tried to claw back the legitimate payment that I had gotten out. Absolute nightmare for my business if they had succeeded in this.
I will never recommend Stripe to any new business. They are the absolute worst and I wish that they are shut down by the financial system for the hurt they have caused my business and pretty much other as well
23 March 2026
Unprompted review
Reply from Stripe
Thank you for sharing your feedback. We're sorry to hear about your experience, and we understand how frustrating it must be to face unexpected account changes. Stripe aims to support businesses while prioritizing compliance with financial regulations, which sometimes means reassessing account eligibility. We're glad to know you were able to withdraw most of your funds. Regarding the remaining balance, we apologize for any delay and encourage you to reach out to our support team at https://support.stripe.com to discuss the situation further. We appreciate your patience and hope for resolution soon.
Horrible experience with stripe
Horrible experience with stripe. they have closed account after 4 years. i was using it for long time, when my business is raised, got more sales. they shut down the acc. i was even ready for rolling reervse but they are freek and mad. i have good social presence in new zeland and i recommend people not to use them..
8 March 2026
Unprompted review
Reply from Stripe
Thank you for sharing your experience with us. We're sorry to hear about the frustration you've faced with your Stripe account closure. As businesses grow, account reviews are necessary to ensure that we are in alignment with regulatory standards. We understand that these actions can be disruptive, especially after a long relationship. We're sorry that our solution didn't align with your needs and efforts for a rolling reserve. If you believe there's more information that should be considered, please connect through one of our support options at https://support.stripe.com. Your feedback is valuable to us, and we wish you success moving forward.
I get clear answers to my questions!
7 April 2026
Unprompted review
Reply from Stripe
Thank you for sharing your experience, Evelene! We're delighted to hear that you found our responses clear and helpful. Providing straightforward and effective support is important to us. If you have any more questions in the future, feel free to reach out.
DO NOT USE STRIPE
DO NOT USE STRIPE!
Use anything else because there is a reason they make millions and millions in profit each month. They have terrible customer service and support. They freeze money in your account and hold it for between 30 and 120 days. Earning interest of it. We had ZERO issues, ZERO customer chargebacks and they froze our account with over $45,000 USD.
Absolutely disgusting corporate behaviour that can cripple any small business.
“Sleep with dogs and you will get fleas”
Don’t risk your business. Start with ANYONE else except Stripe.
15 January 2026
Unprompted review
Reply from Stripe
Sorry to hear you feel this way, Nico. We understand how frustrating it can be when an account is frozen, especially for small businesses. Our goal is to ensure compliance and protect against potential risks, which sometimes requires holding funds temporarily. Please know that earning interest on held funds is not a practice we engage in. If there are specific concerns or details you believe should be revisited, we encourage you to reach out through support options available at https://support.stripe.com. We appreciate your feedback and the chance to address these issues further.
They are really professional
They are really professional. They supported me in each of the processes. I love it and will stay with Stripe as a business owner.
8 April 2026
Unprompted review
Reply from Stripe
Thanks, Emmanuel, we’re thrilled to hear you’ve had a positive experience with our team and that our support has met your expectations. It's great to know Stripe has been the right fit for your business needs, and we're excited to continue supporting you as your business grows.
Problem was solved
Problem was solved, however, it was solved first time in December 2025 with a live call with Theo. He was excellent! Something didn't save, then in January after a donation was made had to call and start a transfer in the account to my email address all over again. Could only communicate via email with AI Support. Always better with a live person, as it provides a much quicker solution.
11 February 2026
Unprompted review
Reply from Stripe
Thanks for sharing your experience, Barbara. We're glad to hear Theo provided excellent support and resolved your issue initially. We understand the importance of direct interaction and aim to make all methods of support as effective as possible. Your feedback is invaluable as we work to improve our services. If you need further assistance, feel free to reach out to us anytime.
Terrible customer service
Terrible customer service experience. They kept going around in circles and passing off my question to new people who didn’t bother to read previous messages. In the end I figured it would be easier to delete my account and start over than to deal with those clowns. They provided very robotic responses and I’m not convinced that it wasn’t just AI under different names.
24 March 2026
Unprompted review
Reply from Stripe
Sorry to hear about your experience, Anna. We aim to provide clear and helpful support, and it sounds like we missed the mark. Your feedback is important, and we'll use it to improve our service. If you reconsider and decide to give us another chance, please reach out through our support website so we can assist you more effectively.
Reliable
Reliable, great customer support, true discounts for nonprofit.
4 March 2026
Unprompted review
Reply from Stripe
Thanks for sharing your experience! We're thrilled to hear that you've found our services reliable and that our customer support has been beneficial. It's great to know the nonprofit discounts have made a difference for your organization. We look forward to continuing to support your efforts.
Reply from Stripe
We're glad to hear you've had a smooth experience! Stripe aims to offer a straightforward setup process for businesses so you can focus more on growth and less on technicalities. If you have any questions or need further assistance, feel free to reach out to our support team.
I am having trouble with the IRS…
I am having trouble with the IRS getting an EIN transferred to a new name and Stripe has been very supportive in helping me get this problem resolved.
Their 'customer service' is far above what I have found in most other companies.
20 March 2026
Unprompted review
Reply from Stripe
Hi Sherrill, thank you for sharing your experience with us! We're delighted to hear that our support team has been able to assist you effectively with your EIN transfer issue. We strive to provide exceptional service and it's great to know that our efforts have made a positive difference for you. If you need any further assistance, feel free to reach out to us through our support options at https://support.stripe.com.
Shima reaches out to make sure I'm ok…
Shima reaches out to make sure I'm ok with Stripe.... not intrusive, but ensuring she's there if/when I need something.... very comforting.
2 April 2026
Unprompted review
Reply from Stripe
It's wonderful to hear that you've had such a comforting experience with our support, thanks for sharing! It's our goal to ensure you're confident using Stripe without being intrusive. If you ever need assistance, know our team is here to help.
The Perfect Solution
The Stripe agent understood our issue and suggested the best solution for us. We implemented the solution and were able to complete our transactions. The agent stayed constantly in contact with us to make sure we were in the right path.
12 March 2026
Unprompted review
Reply from Stripe
Hi Jim, thanks for sharing your feedback with us! We're thrilled to hear that our agent was able to understand your issue and guide you towards a solution that worked for your transactions. It's our priority to ensure you're on the right path, and we're glad to have been a part of resolving your concern. If you need further assistance, don't hesitate to reach out through our support options at https://support.stripe.com.
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