StrideOn Reviews 

294
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff, prompt delivery services, and the practical design of the mobility aids that greatly improve daily life. Many people note that the equipment is lightweight, simple to assemble, and provides much-needed independence during difficult physical recoveries. Reviewers emphasize how these devices make getting around the house and running errands much easier compared to traditional crutches. Some reviewers were not happy with unexpected delivery delays, courier issues, or the pressure felt during the upselling process. A few consumers highlighted frustrations when courier promises were broken or when dealing with unexpected commercial pressures after hiring.

What people talk about most

Product

Reviewers highlight positive aspects of product, describing it as a game changer during recovery. Consumers... See more

Service

Users describe positive interactions with service, highlighting professional and organised support throughout... See more

Delivery service

People report positive experiences with delivery service, noting quick arrivals and smooth collection... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional throughout the entire process.... See more

User experience

Customers report positive experiences with user experience, highlighting how the knee scooter provides... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented the Strideon, after ankle surgery, and it was a complete game changer. I had previously (in 2012), been loaned something similar by a hospital, so knew it existed. The staff were fantastic,... See more

Company replied

Rated 5 out of 5 stars

I was recommended the knee scooter from my physio & it has proved a game changer for me as crutches & zimmer was not possible, easy to ride on, comfortable & a big plus was being able to easily fold... See more

Company replied

Rated 5 out of 5 stars

I'm so grateful to StrideOn. When I broke my ankle I had little or no mobility. I found the company online and completed a simple order form . For an extremely reasonable rental price a Knee Scooter w... See more

Company replied

Rated 5 out of 5 stars

I have used this company twice in the last 2 years and the service is always excellent. The stride on is brilliant to use and gave me so much more confidence to go out rather than using crutches. Reci... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

StrideOn is a UK-based company that provides innovative mobility products to help people regain their independence and freedom of movement. Our flagship products, the StrideOn and Orthomate Knee Walkers, also known as Knee Scooters, are the best in the UK and Europe, providing a superior alternative to traditional crutches. Our Knee Walkers have been approved by the NHS, which is a testament to their quality and effectiveness. With our products, customers can regain their freedom and independence, without the inconvenience and discomfort of crutches. At StrideOn, we understand that mobility is key to living a fulfilling life. That's why we are dedicated to providing high-quality products that are designed to meet the needs of our customers. We strive to provide exceptional customer service, ensuring that our customers have the support they need throughout the process of selecting, purchasing, and using our products. Quite often, foot/ankle patients or our customers with an unexpected injury want us to act fast. We are agile enough to ship our Knee Scooters to arrive anywhere in the mainland UK on the next business day as long as we get the order by 2:30pm. Our mission is to help people regain their freedom and independence, enabling them to live life on their own terms. We are proud to offer innovative and effective solutions to mobility challenges, and we are committed to helping our customers achieve their goals. If you are looking for a superior alternative to crutches, look no further than StrideOn.


Contact info

4.9

Excellent

TrustScore 5 out of 5

294 reviews

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4.9

All reviews

(294)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Product, Brilliant Team

Absolutely fantastic product. Hired this for my mother whilst she was recovering from surgery and was non-weight bearing. She has severe arthritis in most of her joints, so finds it nearly impossible to use crutches or a frame, but used this with ease. It’s easily manoeuvrable around the house, so could be used to help her move from room to room with minimal assistance. It also comes with a basket so she was able to move small objects around with her. Overall, it was an absolute god send and made my mothers recovery so much more manageable.
Ordering was easy and it was with us the next day. We initially hired it for four weeks, but extended our hire for a total of ten weeks. Extending was really easy, all it needed was a quick email. All our interactions with the StrideOn team have been excellent. I can’t rate the product or the company highly enough. A huge thank you to the entire team!

12 April 2023
Unprompted review
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Reply from StrideOn

Thank you so much for your feedback Zoe! We are so pleased to hear how the StrideOn Knee Walker helped your mother on her road to recovery and the ease of ordering etc kept everything hassle free. Best wishes.

Rated 5 out of 5 stars

A real life saver

We received a Fast and efficient service from the Helpdesk. The item worked extremely well and made my husband’s injury much easier to cope with. A real life saver!

29 March 2023
Unprompted review
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Reply from StrideOn

Really pleased to hear the customer service was up to scratch as we pride ourselves on providing excellent service. Great to hear how the StrideOn Knee Walker has made a difference to your husband. All the best!

Rated 5 out of 5 stars

Brilliant aid for anyone who is non…

Brilliant aid for anyone who is non weight baring who struggles to use a zimmer frame or crutches, it has handle bar breaks, a basket which has proved a very handy carrier. Easy to hire / quick delivery & delivery driver could not of been more helpful!.

14 March 2023
Unprompted review
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Reply from StrideOn

Thank you for your feedback Julie! We wish you all the best!

Rated 5 out of 5 stars

Amazing and hassle free experience

I recently hired a knee scooter for four weeks while recovering from an ankle ORIF, and I must say, it was a game-changer. This scooter made my life so much easier during my recovery, and I couldn't have done without it.

One thing I appreciated was how easy it was to extend the hire and arrange for the return of the scooter. Customer service was first class! Dealing with the logistics of hiring medical equipment can be stressful, but this process was hassle-free, which allowed me to focus on my recovery.

Using the knee scooter was a breeze. I was able to get around and complete normal tasks with ease, which was a huge relief. It's essential to have a safe and comfortable mode of transportation when recovering from an injury, and this scooter provided just that.

Overall, I had a great experience with the knee scooter. It was a valuable tool that allowed me to navigate my daily life while recovering from an ankle surgery. If you're in a similar situation, I would highly recommend considering this knee scooter as an option.

25 March 2023
Unprompted review
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Reply from StrideOn

Thank you for this review Candice. We are so pleased to hear of how the Knee Scooter has made a difference to you and that you were happy with the customer service provided. We wish you all the best going forward.

Rated 5 out of 5 stars

Life Saver

The stride on has been an absolute life saver! It has made moving from room to room so easy without needing to call for assistance or relying upon crutches. Would definitely recommend this company as the help and service has been excellent.

24 March 2023
Unprompted review
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Reply from StrideOn

Thank you for your feedback of the StrideOn Knee Walker Geraldine. We are so pleased to hear how the walker has helped you and the service is provided!

Rated 5 out of 5 stars

Stride-on …

The stride-on was delivered the next day as promised with the delivery driver offering to carry the item into the house. My wife finds it easy to use after her ankle replacement and is looking forward to when we can travel further to use it.

3 March 2023
Unprompted review
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Reply from StrideOn

Thank you for your feeback Steven. We are really pleased to hear of how the driver assisted you bringing in the walker and how the Knee Walker is makiing a difference. We wish your wife all the best with her ongoing recovery!

Rated 5 out of 5 stars

The orthomate knee scooter has been…life saving

The orthomate knee scooter has been fantastic for me . I had ankle fusion almost 5 weeks ago & could not have managed without it, as from previous experience me & crutches don’t get on ! The ordering experience was excellent & very efficient as was the delivery. I shall miss it when I return it. Thank you so much.

24 March 2023
Unprompted review
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Reply from StrideOn

Many thanks for your feedback of the Orthomate Knee Scooter. We are really pleased to hear how it has kept you mobile. All the best!

Rated 5 out of 5 stars

The scooter was delivered on time and…

The scooter was delivered on time and packed well. I have had foot surgery and am non weight baring for 2 weeks. The scooter is great too get about, saves the pain of sore hands on crutches! I'm so glad we chose to use the scooter...

24 March 2023
Unprompted review
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Reply from StrideOn

Many thanks for your feedback Hilary. We are really pleased to hear how the StrideOn Knee Scooter is helping you through your recovery. Take care and all the best.

Rated 5 out of 5 stars

I am so happy with my scooter

I am so happy with my scooter
I couldn’t have coped without it
It’s fabulous
Clare

24 March 2023
Unprompted review
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Reply from StrideOn

Thank you for your feedback Clare. We are so pleased to hear of your delight with the StrideOn Knee Scooter. All the best as you continue your recovery.

Rated 5 out of 5 stars

This has been a game changer post foot…

This has been a game changer post foot and ankle surgery. Being non weight bearing for 6/52 when I did move around this was much safer than the frame and crutches. 7 wks on has been helpful in terms of ongoing rehab balancing taking steps as tolerated and zipping around. Great turning circle and is being used currently to do short outings on the flat in the Lake District.

23 March 2023
Unprompted review
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Reply from StrideOn

Thank you very much for your feedback on the Knee Walker. So pleased to hear of how it has helped you!

Rated 5 out of 5 stars

Very convenient

Very convenient, helps the rest of your body when non weight bearing especially for 6 weeks on crutches. You have independence by making your food and drinks. Very easy to book and if you need to extend very easy and simple to do. Would definitely recommend this scooter.

23 March 2023
Unprompted review
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Reply from StrideOn

Thank you for your feedback. Really pleased to hear how it has helped you keep your independence through a difficult stage.

Rated 5 out of 5 stars

The Walker does what it says on the…

The Walker does what it says on the box. My wife who is 78 years old had an ankle fusion operation on 6 March and is non weight bearing for the next six weeks.
The Walker allows her to manoeuvre easily around the ground floor and is proving an absolute boon as she does not have the upper body strength to use crutches.
I would recommend this Walker to anyone in a similar situation.

23 March 2023
Unprompted review
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Reply from StrideOn

Many thanks for the feedback Bryan. We are so happy to hear of how the walker has helped your wife and wish her the very best with her ongoing recovery.

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with, helpful, quick responses and flexible when I needed to extend the rental of my knee scooter by 2 weeks. Having had foot surgery, I was non load bearing for 6 weeks, so the knee scooter was an absolute life saver - meant I retained a lot of independence around the home and did not feel confined to one space. Added bonus was it allowed stuff to be carried (basket and cup holder!) unlike hopping around on crutches.

23 March 2023
Unprompted review
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Reply from StrideOn

Thank you very much for the feedback. Always nice to hear customer service has been great and the knee scooter has helped you through!

Rated 5 out of 5 stars

After breaking my ankle I was struggling…

After breaking my ankle I was discharged from hospital with crutches and a walking frame both of which I found difficult to mobilise with having also had recent shoulder surgery. I googled the Stride On Scooter and it has been the best decision I made. It has made mobilising around the house so easy and pain free. The ordering and delivery process was faultless. I would recommend the Stride On Scooter to anyone who is struggling in a plaster cast after breaking their ankle.

23 March 2023
Unprompted review
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Reply from StrideOn

Thank you for your feedback Sonia. We are so pleased to here how the StrideOn Knee Scooter has helped you on the road to recovery. Take care!

Rated 5 out of 5 stars

Great product and service

This scooter is extremely helpful for my wife - crutches are very difficult when yo get to a certain age and reduced upper body stength. She has the ingenious 5 wheel version which has a very small turning circle making manoeuvering around tight areas easy.
It also folds easily into a compact size making it easy to put in the car although not really practical to take on a bus.
The ordering and delivery process was very quick and smooth so happy all round!

23 March 2023
Unprompted review
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Reply from StrideOn

Thank you so much for your feedback Nick and we are really pleased to hear how helpful the StrideOn Knee Walker has been for your wife. We wish her all the best with the next stages of her recovery. All the best!

Rated 5 out of 5 stars

Excellent company, highly recommend

Excellent delivery service. Product is of high quality. Company are very easy to contact/deal with. Highly recommended.

15 March 2023
Unprompted review
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Reply from StrideOn

Many thanks for your feedback and in particular the comments on the customer service provided. We are very happy to hear we have been able to help you. All the best going forward!

Rated 5 out of 5 stars

Very efficient delivery and service

Very efficient delivery and service - enabled coping with weeks after ankle surgery, without need to use crutches

23 March 2023
Unprompted review
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Reply from StrideOn

Thank you for your feedback of the StrideOn Knee Walker. Glad it helped you on the road to recovery!

Rated 5 out of 5 stars

Great service!

The scooter was for my girlfriend after she broke her ankle and it made life so much easier!! She was able to get around the streets and within our flat with the help from the scooter. The service was really efficient and the staff were really friendly.

23 March 2023
Unprompted review
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Reply from StrideOn

Thank you for your feedback on behalf of your girlfiend we are so pleased to hear how the walker helped her keep independence through a tricky stage. All the best!

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Easy ordering, delivering, and collection.

Made me so much more independent during my recovery.

22 March 2023
Unprompted review
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Reply from StrideOn

Thank you for your feedback Rhiannon! We are so pleased to hear how the StrideOn Knee Walker has helped you. Take care!

Rated 5 out of 5 stars

Amazing invention

What a difference this scooter has made to me after foot surgery .
Crutches were just impossible when unable to weight bear .
The whole process from point of order was great , very efficient. Also , extending the hire was simple and quick .
Gave me the ability to go out and do normal things , shopping , eating out ! Folds really easily to go in the car .
Fabulous invention

22 March 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you for your feedback Janice, we are so pleased to hear of how the Knee Walker allowed you to continue daily life. Also delighted to hear of your satisfaction with our service. Take care and best wishes.

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