The booking with Stress Free car rentals was easy quick with no problems. But the car rental company Drivalia which we have used for years and 6 times this year have a few new staff members and the s... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Dropping off was easy unlike collection. Lady was rude and dismissive and we were given a car small when we booked a medium car for 5 people. When I challenge she basically said take it or leave it... See more
Alamo staff were friendly and extremely helpful. We're definitely going to use Alamo again. Alamo helped us navigate the mess that Stress free car rentals left us in However, we will NOT be usi... See more
My comments are only about the booking experience so far - which has been excellent. Competitively priced, with clear options. I have yet to pickup the car, so hoping that will all go smoothly
Company details
About StressFreeCarRental.com
Written by the company
Stress Free
stressfreecarrental.com Find cheap car hire - with no hidden fees.
Transparent
Offering a radical level of transparency, with clear transparent pricing ,and no hidden fees.
With Stress Free Car Rental, you'll always know in advance what you need to pay. There are no hidden costs to creep up on you at any time. We're totally clear up-front about each car hire company's insurance excesses and/or security deposits - so you can rent a car with confidence, every time.
Trusted
Working with the most trusted names in car hire, stressfreecarrental.com also offers multiple currency options, and ensures it’s never been easier to compare the prices of luxury hire cars, 5-7 seater people carriers, economy cars, minibuses and coaches. No credit card, no problem! And no hidden extras - guaranteed. Just look at our recent reviews here and on reviews.co.uk
Contact info
125 Deansgate, M3 2BY, Manchester, United Kingdom
- help@stressfreecarrental.com
- stressfreecarrental.com
4.6
Excellent
31K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Very easy to use
Very easy to use, and most important it has a button that all the car retnal broakers should have -- low security deposit - and low excess (not the buy insurance one where you pay deposit, potentialy loose deposit, and then claim back on the insurance). Anyway, they are superstars on spoting this issue and working with local car rental companies to offer this upfront transparent stress free option
23 August 2026
Easy pick up but remember it’s T2
Easy pick up although didn’t realise I had to change terminal via free tram but no big issue. Guy serving was great and car is good. However we had to get a car seat due to ours being lost on the flight and the selection was poor: one was broken and unusable (yet still available?), one smelled so bad of sick I was nearly sick and the third whilst it did work is not a premium seat for a small baby. For big kids maybe better but selection shouldn’t include a broken car seat ever.
24 August 2026
Would recommend
Car was exactly as advertised. No pushy sales person to push insurance. Quick transfer to car pick up from main terminal. Very happy overall. Would recommend both stress free and avance.
26 August 2026
Simple and good value
21 August 2026
Very efficient return
Very efficient return. Friendly and polite staff and quick transfer to the terminal.
26 August 2026
Confirmed booking, no car and two weeks waiting for a refund
I am extremely disappointed with my experience with StressFreeCarRental.com.
I made a booking for a car in Munich, and the reservation was confirmed (1661787702). However, when I arrived at the Enterprise branch to collect the car, I was told that my reservation had been cancelled and that no car was available for me.
While I was standing at the rental desk, I contacted StressFree several times asking for urgent assistance. Unfortunately, nobody responded while I was there. As a result, I had to find another solution myself, travel to another Enterprise branch on the other side of Munich and make a new booking directly with them.
What makes the situation even more frustrating is that StressFree later acknowledged in writing that they had failed to respond to me and that I should not have had to deal with the situation alone. They also confirmed that the relevant facts were not in dispute: I had paid for the booking prepayment, the reservation was confirmed, the car was not provided, and I had to arrange another rental at my own cost.
Despite this, more than two weeks have now passed since I first reported the problem, and I still have not received a refund. I have provided every document requested, including the rental agreement and the final invoice for the alternative vehicle.
The amount I am waiting to be refunded is not particularly large. What is most disappointing is the extremely poor customer service and the fact that such a straightforward issue has taken so long without a final resolution.
I understand that StressFree may need to discuss responsibility and additional costs with Enterprise. However, I do not understand why this should delay the refund of the amount I paid for a booking that was ultimately not fulfilled.
I hope StressFree will now resolve this matter promptly.
Status on Aug 27th:
Thank you for your response. However, it still does not provide an answer to the main question: when will the refund actually be processed?
Today, I was also informed that StressFree cannot provide any timeframe for when a decision will be made. Therefore, despite the assurances in your public response that the case is being treated as a priority and resolved urgently, I still have no date for a decision and no date for the refund.
I understand that StressFree, as a broker, may need to discuss certain aspects of the additional costs with Enterprise. However, the refund of the prepayment I made to StressFree for a confirmed booking that was not fulfilled is a separate matter.
The problem was first reported on 12 August. More than two weeks later, I am still being asked to wait without any clear timeframe for a resolution. This is precisely why I remain extremely dissatisfied with the way this case has been handled.
26 August 2026
Unprompted review
Reply from StressFreeCarRental.com
Hello Artur,
Thank you for taking the time to share your experience, and we are genuinely sorry to hear about the difficulties you encountered with your booking.
We fully understand how frustrating and disappointing this situation must have been, particularly after arriving at the Enterprise branch expecting your confirmed vehicle, only to be told that the reservation had been cancelled and that no vehicle was available. We also appreciate that you were left in a very difficult position and had to make alternative arrangements yourself, including travelling to another branch and arranging a new rental at your own expense.
We also acknowledge your concerns regarding the lack of assistance while you were at the rental desk. We recognise that, as our customer, you should not have been left to resolve the situation on your own, and we are sincerely sorry that we did not respond to your requests for urgent assistance at the time.
We understand that you have since provided the requested documentation, including the alternative rental agreement and final invoice, and that you are understandably seeking the refund relating to the original booking. We appreciate your frustration that this has taken longer than expected and that you have had to continue chasing the matter.
Please be assured that your case has been urgently raised and escalated to the relevant team for review and resolution. We have highlighted the circumstances of your complaint, including the confirmed reservation, the fact that the vehicle was not provided, the prepayment made for the original booking, the difficulties you experienced at the branch, and the subsequent costs and arrangements you were required to make.
As a broker, there are aspects of the case that we must raise with the rental provider, and we are continuing to pursue this with them. However, we completely understand your point that this should not leave you without an update or resolution regarding the amount paid for a booking that was not fulfilled.
We are very sorry for the inconvenience, frustration and additional time this matter has caused you. We appreciate your patience while we work to bring this to a conclusion, and we have asked for the matter to be treated as a priority.
Thank you again for bringing this to our attention and for providing the documentation requested. We sincerely hope to resolve this for you as quickly as possible.
Reply from StressFreeCarRental.com
Hello Christopher
Thank you very much for your positive feedback! 😊
We’re delighted to hear that you found our service easy to use. We really appreciate you taking the time to share your experience with us.
Making the car rental process as simple, straightforward and convenient as possible is very important to us, so it’s great to know that everything worked well for you.
Thank you again for choosing us, and we hope to assist you with your car rental needs again in the future.
Quick return
when I arrived, there was no other customer. the employees asked me if the tank was full and if there was any damage. Then I could leave. Very quick!
25 August 2026
Great service from Luca
Great service from Luca, car collection is not in terminal but a short bus ride from it.
23 July 2026
Absolute nightmare service
Absolute nightmare service – DO NOT RECOMMEND!
I had a terrible experience with this company. On the very day of my arrival, I found out on my own that they didn't even have a car reserved for me. Nobody bothered to call me ahead of time to give me a heads-up, and nobody made any effort to fix the situation or offer a solution. To make matters worse, they refused to issue a refund! Completely unprofessional and dishonest. Save yourself the stress and book with someone else.
Booking - 2065461032
15 August 2026
Unprompted review
Reply from StressFreeCarRental.com
Hello,
We are very sorry to hear about your experience and completely understand why you would feel so disappointed and frustrated.
We sincerely apologise that you arrived expecting to collect a vehicle under booking 2065461032, only to discover that the vehicle was not available. We appreciate how stressful and inconvenient this must have been, particularly as you were not contacted in advance and were left to deal with the situation yourself on the day of your arrival.
We also acknowledge your concerns regarding the lack of communication and assistance. When a customer has made a booking through us, they understandably expect the arrangements to be in place and, should an unexpected problem occur, they should receive clear communication and appropriate support. We are sorry that this was not your experience.
We are also concerned to hear that you have been unable to obtain a refund and fully understand your frustration. We appreciate that, from your perspective, if the vehicle was not provided, you should not have to spend additional time chasing a resolution.
Please be assured that we have urgently raised and escalated the matter to the relevant team for investigation. We have highlighted your concerns regarding the vehicle not being available, the lack of advance notification, the assistance provided at the time and the outstanding refund.
As a broker, we may need to liaise with the rental provider to establish what happened and resolve the refund. However, we appreciate that this should not leave you feeling unsupported, and we are asking for the matter to be treated as a priority.
We would like to look into this for you directly. Please could you provide your booking details, including the booking reference, the name on the booking and the email address used to make the reservation, so that we can locate the booking and ensure the relevant team has all the information needed to investigate this fully.
We are genuinely sorry for the stress, inconvenience and disappointment this experience has caused you. Your feedback regarding the communication and service you received is taken seriously, and we hope to have the opportunity to review what happened and work towards a satisfactory resolution.
Thank you for bringing this to our attention, and we apologise again for the experience you have had.
Stressfree Car Rental
Friendly and experienced staff
All good at the airport. Check in easy. Good communications with the team checking in. Clear and concise information. Very friendly and professional at the desk.Drop off easy, again friendly staff. Thank you.
20 August 2026
Everything all right
26 August 2026
Easy to navigate
26 August 2026
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