This was my first time getting a piece with multiple signatures. And despite the same signing date assigned to all three it took over a month to get them all done. Just a bit confused by that. Othe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love Streamily as a whole, everything I've ever ordered from them has been exactly what I've expected and they make me and my friends happy beyond words! I only rated four stars for this order becau... See more
Company replied
The customer service team tried to fix the issue of my emails going to spam. But the damage was done. I appreciate the care and speed once I was finally found, but I got vague, unknowing messages off... See more
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It took awhile to get it (ordered in Dec 2025, received video in March 2026, autograph April 2026), but I do understand having to work with the actor’s schedule, but everything was smooth, I did have... See more
Company replied
Company details
Written by the company
Welcome to Streamily, where we transform ordinary moments into extraordinary experiences! At Streamily, we believe in the power of connection through shared passions and the joy that comes from engaging with the things you love. Our platform is more than just a streaming service; it's a vibrant community that brings fans closer to the creators and talent they adore. At the core of Streamily is a simple yet powerful mission – to bridge the gap between fans and their favorite talent and creators. We understand the profound impact that these connections can have on both sides, fostering a sense of belonging and creating memorable experiences. Our mission is to make these connections seamless, enjoyable, and accessible to fans worldwide. Streamily offers a unique opportunity for fans to directly interact with their favorite talent. Whether it's a live Q&A session, a personalized shout-out, or exclusive prints signed LIVE on a livestream event, our platform enables fans to go beyond the screen and engage in a meaningful way. We pride ourselves on providing a diverse range of content to cater to every interest. From anime and gaming, to on-screen talent and streaming artists, Streamily is a one-stop destination for fans seeking a variety of experiences. Whether you're a talent looking to connect with your fans or a fan seeking unforgettable experiences, Streamily invites you to join our community. Together, let's create moments that last a lifetime – because life's too short for ordinary.
Contact info
PO Box 348, 91367, Woodland Hills, United States
- support@streamily.com
- streamily.com
3.9
Great
289 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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10 out of 10 would recomend
Very good responces time, updates about package being great, notfiation about people I want prints to be sign or just gentral live stream I brought prints from. all and all good
14 September 2023
Reply from Streamily
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you were pleased!
Your satisfaction is our top priority, and it’s great to know that our efforts to keep you informed and provide a seamless experience have made a positive impact. If there’s anything more we can do for you or if you have any additional feedback, please don’t hesitate to let us know.
Got everything as desired
31 July 2024
Reply from Streamily
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you were pleased!
If there’s anything more we can do for you or if you have any additional feedback, please don’t hesitate to let us know.
Amazing service alongside the amazing…
Amazing service alongside the amazing people working there!
22 July 2024
Reply from Streamily
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you were pleased!
Your satisfaction is our top priority, and it’s great to know that our efforts to keep you informed and provide a seamless experience have made a positive impact. If there’s anything more we can do for you or if you have any additional feedback, please don’t hesitate to let us know.
Beezlebub Autograph came Perfect!!
The autograph came in a hard cardboard envelope that kept it completely safe! No creases or wrinkles in the print.
5 August 2024
Reply from Streamily
Thank you so much for your wonderful feedback! We’re delighted to hear that the autograph arrived in perfect condition and that our packaging kept it safe from any damage.
Your satisfaction is incredibly important to us, and it’s great to know that our efforts to ensure the safe delivery of your item have met your expectations. If you need any further assistance or have any more feedback, please feel free to reach out.
Would go thru this company again
Very communicative about my print and arrived in great shape
28 June 2024
Reply from Streamily
Thank you so much for your kind words! We’re thrilled to hear that you found our communication effective and that your print arrived in excellent condition.
Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. If you have any further questions or need assistance with anything else, please don’t hesitate to reach out.
Terrible Customer Service, Lack of Accountability, PRIORITY IS A LIE
When your Streamily order has a problem, you can expect Support to not only be unhelpful, but also to stop responding when they've decided they're done with you. There is no recourse no matter how politely you approach them or how many screenshots you send. They will repeatedly gaslight, sidestep, and refuse to directly answer your questions or even offer a simple apology for their mistakes.
For one particular print, the talent decided to charge $10 extra for "Signed on Stream." I also added the VIP membership to skip the line and guarantee my print would be signed on stream. Two streams later, my print was not signed on stream, and was in fact shipped and delivered to me without ever being streamed. Streamily informed me that there is NO guarantee of prints being signed on stream no matter what you do. The extra payment, VIP membership, Priority Upgrade, etc, do not guarantee it. They refused to refund these extra fees and support stopped responding to me. Their FAQ conflicts with this information, as the purchase page for VIP and the FAQ confirm that this service is intended to be a signed on stream guarantee.
For a second print, Streamily sent an email saying my print was between orders 1-300 (they later confirmed that I was queue #12) and would be signed in the next stream. FOUR streams later, it has not been signed, and Streamily is claiming that they never sent such an email so my order was certainly not within those numbers. I have the screenshots, and multiple people have had the same experience as me. The exact same customer support rep as before then told me "if you want it to be guaranteed signed on stream, you should buy priority." But you JUST told me last time that priority doesn't guarantee it? So which is it?
I've provided multiple accounts from multiple people to Streamily, with screenshots, showing that I am not the only person to have these issues. They continue to be unhelpful and will not stand behind their own policies. You are lucky to even receive a response to your problems via email. After weeks trying to go back and forth, I eventually just gave up. I could not reach any other person associated with Streamily for help and they would never even acknowledge the veracity of my issues.
8 September 2024
Unprompted review
Reply from Streamily
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and disappointment you have encountered regarding your Streamily orders and our customer support. Your feedback is invaluable, and we understand how important it is for our customers to receive clear and consistent communication.
We are truly sorry that your expectations were not met, especially concerning the signed prints and the VIP membership. It is never our intention to cause confusion or dissatisfaction, and we appreciate you bringing these issues to our attention.
We would like the opportunity to correct this situation and address your concerns directly. Please reach out to us at support@streamily.com with your order details, and ask to be escalated to our Support Manager - we will prioritize your case to ensure that it is resolved promptly. Your satisfaction is important to us, and we are committed to making this right.
Thank you for your understanding, and we look forward to hearing from you soon.
Great signed photo!
I got a signed photo of my favorite video game voice actress and it arrived in perfect condition
26 June 2024
Reply from Streamily
We’re thrilled to learn that you had a great experience with Streamily! Your satisfaction is incredibly important to us, and we eagerly anticipate the opportunity to assist you again in the future. Thank you for your continued support!
Great service
Great service! Got in touch with Baldur’s Gate 3 actors I admire and was able to get autographed prints of theirs with words of inspiration on them! This platform makes it easy for this type of interaction. Thanks!
4 September 2024
Reply from Streamily
We’re thrilled to learn that you had a great experience with Streamily! Your satisfaction is incredibly important to us, and we eagerly anticipate the opportunity to assist you again in the future. Thank you for your continued support!
Great quality, needs to improve the international shipping
The quality of the poster and autographs is great but I had an issue with the shipping of my order, I had to write twice asking for the status of it, and just when I sent the attached mails with the updates I had received of my order I was informed that there was an issue with the shipping address.
13 August 2024
Reply from Streamily
We value your feedback and are dedicated to enhancing our processes to provide a better experience for our customers. Thank you for bringing this to our attention; we truly appreciate your patience and understanding.
Excellent customer service
26 July 2024
Reply from Streamily
We are delighted to hear that you had a positive experience with Streamily! Your satisfaction means a lot to us, and we look forward to the chance to assist you again in the future. Thank you for your support!
Honest but very, very slow
editing my review because I did finally receive my print from Andrew Wincott, but nearly seven months after I ordered it with no communication from Streamily themselves. They seem to be an honest business but they are extremely slow, so don’t buy a print as a gift for someone if you need it before a certain date!
23 February 2024
Unprompted review
Reply from Streamily
We apologize for the delay in shipping your signed print from Andrew Wincott and the unsatisfactory experience you have had with our customer service. Your feedback is important to us, and we are committed to resolving this issue to your satisfaction. Thank you for bringing this to our attention.
Missing signing
I ordered a N print and payed for it to be signed on a livestream, and it wasn't. My sister, that I ordered it for, was very disappointed on her birthday. I had high hopes since I had ordered from them before.
26 July 2024
Reply from Streamily
We apologize for the disappointment you and your sister experienced with the signed N print order. Please provide us with your order details so we can investigate this issue and work towards a resolution. Your feedback is important to us, and we strive to ensure a positive experience for all our customers. Thank you for bringing this to our attention.
Tedious Process
I ordered 4 x prints from different talent doing signings all in the same week. I naively thought that the print would be signed on the day, sent off, and that would be that. However, multiple prints I've ordered have had issues (talent misspelling name so redoing it later only to forget to write my name, talent not signing on stream, talent delaying signing for a later stream [weeks later] only to run out of prints again, etc.).
One of my prints was lost in transit for a month and while Streamily was understanding in trying to get a replacement or offer a refund, they would take up to a week to respond each time.
Also extremely frustrating to pay such exorbitant postage prices per print rather than having the option to hold/post all prints in one go.
While I am happy with the prints I have received so far (3/4 of the prints), I am still waiting for one print I ordered at the end of May (and it is now August). Overall the whole experience has been more of a headache than it was worth and I don't think I will purchase again.
25 July 2024
Reply from Streamily
We apologize for the challenges you have faced with your recent orders. Your feedback is important to us, and we are committed to improving our processes to ensure a better experience for our customers. We will investigate the issues you have raised and work towards resolving them promptly. Thank you for bringing this to our attention, and we appreciate your patience and understanding.
A hardworking daughter gets a signed poster from Hazbin Hotel!
The concern that I had as a customer was taken reasonably. I was immediately listened to and read by AI messaging.
Then, it was referred to a human Customer Representative that followed up on my complaints.
I thank Streamily for granting our daughter her gift from Vox's Voice Actor. We're grateful!
26 July 2024
Reply from Streamily
We are delighted to hear that you had a positive experience with Streamily! Your satisfaction means a lot to us, and we look forward to the chance to assist you again in the future. Thank you for your support!
UNPROFESSIONAL, LIARS 0 STARS
PURCHASED 05/28 AND NOW WE ARE ALMOST IN THE MIDDLE OF AUGUST! NEVER RECEIVED MY VIDEO FROM THE TALENT. THEY CLAIM THEY REFUNDED AND CANCELLED MY ORDER BUT IT'S A LIE. NEVER GOT A REFUND OR CONFIRMATION EMAIL. THIS IS A FRAUD COMPANY, ALL THEY DO IS IGNORE MY EMAIL AND MESSAGES AND VERY RUDE CUSTOMER SUPPORT. I WOULD NEVER BUY FROM THESE PEOPLE AGAIN UNLESS YOU WANT TO WAIT 1 YEAR FOR YOUR ORDER TO ARRIVE THAT IS IF THEY EVEN DECIDE TO SEND IT. UPDATE--> WAS REFUNDED BUT STILL WILL NEVER BUY FROM THEM AGAIN IT TOOK ME SO MUCH EFFORT.
27 May 2024
Unprompted review
Reply from Streamily
We apologize for the inconvenience you have experienced with your order. Please reach out to Nathalia in our Support team with your order details and she will be happy to investigate this matter further and ensure a resolution. Your feedback is valuable to us, and we are committed to addressing your concerns promptly. Thank you for bringing this to our attention.
Celebrities being used to scam customers.
I wonder if the celebrities signing these products know they’re being used to scam money out of people. We ordered a signed Michael Kovach poster in May and have received nothing but empty promises from this company. Their responses are generic and have now stopped altogether. We paid $200 AUD, including the extras they recommended. Despite the copious amounts of negative feedback, they keep responding with the same empty ‘we’ll do better’ message, but clearly, they are not. DO NOT BUY FROM THEM! DO NOT TRUST THEIR SERVICE! I feel for everyone who has been scammed by this dodgy company – Streamily.
3 August 2024
Unprompted review
Reply from Streamily
We are sorry to learn about your disappointing encounter with Streamily. It's troubling to hear that you have yet to receive the signed Michael Kovach poster you purchased in May. We strive to provide transparent and efficient processes for our customers, and we regret that this was not your experience. Your feedback regarding our service is crucial. Rest assured, we will look into this matter urgently and ensure that it is resolved promptly. Please provide us with your order details so that we can investigate further. Thank you for bringing this to our attention, and we appreciate your patience.
The customer service response is always…
The customer service response is always very quick and helpful with any questions or concerns I've had about my orders.
26 July 2024
Reply from Streamily
We are so happy to hear that you enjoyed your experience with Streamily! We appreciate you and hope to have the opportunity to serve you again!
First shipment was damaged
As far as i know, first shipment was damaged and so there was a big delay.
25 July 2024
Reply from Streamily
Thank you for bringing this to our attention. We apologize for the inconvenience caused by the damaged first shipment, resulting in a significant delay. We will look into this matter further to ensure a smoother experience moving forward. If you have any additional information or concerns, please feel free to share them with us. Thank you for your understanding.
Terrible customer service
Terrible customer service. They hide how to cancel your subscription and when you look at your order you can’t even tell that you actually signed up for it in the first place. They were charging for months when and I missed it on my credit card (my bad). Overall they are slow to ship and the service just isn’t worth it. Oh and don’t sign up for the subscription service they will screw you.
1 August 2024
Unprompted review
Reply from Streamily
Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced with our subscription service. We strive to provide transparent and efficient processes for our customers, and we regret that this was not your experience. Your concerns are important to us, and we will take your feedback into consideration to improve our services moving forward. If you require any assistance with canceling your subscription or have any further questions, please don't hesitate to reach out to us. Thank you for bringing this to our attention.
Kid The Series
Kid The Series, Rooster Teeth, RWBY, Camp Camp, Wonder Monster and Molly McGee, Red vs. Blue, Nomad of Nowhere, and many more
25 July 2024
Reply from Streamily
We are so happy to hear that you enjoyed your experience with Streamily! We appreciate you and hope to have the opportunity to serve you again!
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