Straight Talk Reviews 1,949

They are terrible if I purchase a calling card on the 1st of the month. Then I should have to the 1st of the next month before my plan is due. But oh no, these people Say you only get 30 days.So in essence you double paying in one month?And if the month is short , you still have to pay early , so they are still days from you and that's just not good business practices didn't have to you pay them and if you should lower your plan, then I want to send you a itemization talking about you old Moore, then you pay is this crazy or not, I've already paid state taxes and all that when I purchased the card from Walmart to re-up my service. They need to be looked into

They have been double charging me for 5 months. I finally changed my debit card number to stop it, the bank suggested after sr8talk REFUSED to acknowledge the double billing. So this month they billed me only once but canceled my service. THIS COMPANY IS FRAUDULENT IS A TOTAL SCAM.

I hate with a passion on how long it takes just to pay my dam phone bill the company must change it or you’ll lose a lot more customers that don’t have time

What people say is true about the customer service representatives at Straightalk. Their communication skills are terrible and THEY DO NOT WANT TO HELP YOU. You can tell fairly quickly when on the phone with a customer service rep if they want to help you or not. They will talk in circles and waste your time, try to sell you more services, refuse to give a badge number, basically do anything but help you in any way. I would highly suggest never putting yourself in that position and just going with another provider.

Worst Customer Support based out of India obviously. These agents have a extremely difficult time grasping the English language, much less solving wireless phone issues

Have to rest my phone to much to get my service to work right. 50 dollars a month for service should be a really strong connection like 5 bars no matter were u are tho I only get 3 to 1 bar then drops to 4g on my 5g phone. Watch videos on YouTube can only watch in 720 or 144 sux.love to watch in 1080 tho wishful dreaming on my part. Guess calls and text are OK guess it be hard to mess that up.sure I could get better service for cheaper somewhere else.

i went to walmart at got a stright talk internet hot spot and airtime card they didn't work when i tried to add the card to the hot spot it said un compatible i called stright talk they couldn't fix the problem so i paid $50.00 for a

service plan i needed the hot spot but that didn't work eather so i returned the hot spot to walmart and they gave me a full refund how ever they would not refund the air time card $45.00 so i called stright talk and told them i had returned the hot spot and i wanted a refund of $95.00 for the air card and the plan i had never used
they were very unwilling to help me i won't be getting

my money back they said i should try and sell the airtime card to a friend not a good company todo business with

Never use StraightTalk!!! They took advantage of my 86 y/o Mother and she ended losing her phone number of decades! These people in my opinion are just thieves!!!

Phone was set up for auto pay, they cut my service while I was on the phone about personal business. Cut me off 6 days early. Customer service is a total joke. Their website is also a total joke. Press English 200 times and half the website still pops up in spanish. I canceled auto pay and will not be buying any more plans from them. The one time I did get to speak with someone, they couldn't understand me and I couldn't understand them, seems stupid for a communications company to not see the importance of people being able to actually communicate.

They are con artist and thieves. How does an unlimited straight talk bill go up every month? Im not into gaming and internet alot but with unlimited service you shouldn't continuously be paying more every bill cycle. I think straight talk has lost me forever. Such a rich company out here stealing.

Website is trash buggy as I’ll get out half the things don’t even make sense. Got a coupon for $20 off was gonna use my phone plan but now I have to buy a phone that I don’t need to be able to use it. Thanks for reward points for sure once star company, most operators that you talk to won’t even speak English. Good luck trying to figure something out what takes 15 minutes, takes an hour now and a lot more headache used to love this company now can’t stand it

Truly the worst customer service experience I've ever had. Buckly up y'all. Not only was I lied to multiple times over the course of 1 week (so far) of being without cell service, I was directed to a link by a Straight Talk representative over the phone who told me I had to pay an extra fee to have my IMEI # unlocked. I ended up being charged close to $90 by what a different representative told me was a scam. At least 4 different representatives told me "my device was ineligible to be unlocked," but when I finally **successfully** made contact with the unlocking department (every other call dropped 1~ minute into the call, and after being on hold for 30+ minutes each time), the Head Representative of the Unlocking Department told me, "I don't know why anyone told you your device couldn't be unlocked, I'll unlock it for free right now." This same representative also assured me that after performing a factory reset on my cell phone, all I would have to do is insert a physical simcard from my new carrier and I would have no other problems with my service. Well. If I had a nickel for each time I'd been lied to by Straight Talk by this point, I'd probably have about 7 nickels. Because I went to my new provier this morning, where I received a brand new Simcard, and my phone is still rejecting it and I am still without a means of communication. When I say Straight Talk has the WORST customer service I have ever had the misfortune of dealing with, I mean it. I am still without phone service. If I have to get a new phone number (I've had the same number since 7th grade), the Straight Talk CEO will begin to cough in 5 days.

Okay so my mother paid my phone bill for one month over the phone and she didn't give them the right phone number she had given them a phone number that I hadn't used in a few months but she didn't know that and they asked if she would like to have the money taken out every month to pay the bill and she clearly said no and and so she called them and asked them to stop charging her credit card and they told her that I would have to be the one that talked to them they charged her anyways so I called them and I was on the phone for over an hour answering stupid questions and the guy I was talking to asked if he could call me back in 15 minutes because he was having problems with the computer system and he never called me back and the very next day my mom got charged for another month of phone service.... And so I called them again and this time I was on the phone for 45 minutes and told them they needed to refund the two times she was charged and they wouldn't do it even though that phone has not been in service for months this is the most horrible customer service I've ever had

Purchased a 60 day plan. Used the 60 day plan. Renewed the 60 day plan. Received an email stating I paid for 30 days. Contacted customer service who confirmed I paid for and was receiving 60 days of coverage. At 30 days received an email stating my service was expired and had no coverage. Contacted customer service again only to be told the plan "doesn't exist" and that my receipt and chat screenshots proving I was told I had coverage were irrelevant and the plan doesn't exist.

I refilled my service 3 days ago with a platinum plan which is for 30 days now straight talk keeps telling me the service ends today it does not I have been on the phone for hours trying to reach an actual person who can fix this error I've got nothing but aggravation and I'm to the point I'm dropping their service and changing providers after over 10 years, after more than a year of buying three or four plans every month. I just want the error corrected , 30 days as purchased . If they can't fix the error then I want my money back I'm not paying for a 30-day plan to get 3 days of service though I'm betting that's a futile attempt

My fiancé just bought a new phone at Walmart; paid in full. He’d had it for about a month before we decided to add him to my Spectrum plan. Straighttalk wouldn’t unlock his phone to let him switch providers because of some new INSANE policy that says it has to be X number of days of having a device or it has to be paid in full (which it was) before they will unlock.

Imagine buying a phone from a totally different business, registering it with straight talk (who he’d been with for like 7 years) and having them literally hold his device hostage. Customer service wasted 2+ hours of his life, would not let him speak to a manager, hung up on him the first time and never called back the second.
He had to get a new device to join my plan.

WORST COMPANY EVER!!! 0/10 RUN FAR AWAY AND FIND ANY OTHER COMPANY

Straight Talk is a very bad Wi-Fi plan I saw they had a promotion going on where if I buy their silver plan I can get a free phone the phone is very good the phone is not the issue the issue is bad service even if I have Wi-Fi on or mobile data on at the same time it said my phone is not registered on a network my SIM card is new along with the phone every time I try to call my mom or anyone on my contacts says my phone is not registered so of course I tried to contact customer support it was the worst experience I had for example just today after I bought my plan and restarted my phone an hour later I started having issues so I contacted customer support and I was getting chat bought after chatbot it took so long just to talk to a real human and when I finally did she made me repeat what I was saying four times and then proceeded to completely ghost me and not say anything after so I searched it up on Google and the AI overview I was able to get to in under 2 seconds was more helpful than the whole hour I spent on a wild goose chase was able to figure out that I just wasn't able to so I turned on Wi-Fi calling which I can only call on Wi-Fi now and called it a day

Do not get straight talk worst company ever customer service is over seas don't hardly speak English had family plan 3 months nothing but trouble they still charge full price per phone theifs

I have had straight talk since 2014, I have never had any issues besides getting a new sim card for new unlocked phone in 2017, and Customer Service was able to get that worked out for me, even sent me a new sim card for free. I get great service and connection. I have never been without service ever.