S T Plumbing & Heating Gas Specialists Ltd Reviews 237

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, helpfulness, and professional approach, often highlighting their efficiency in diagnosing and resolving issues. Many people appreciate the prompt and reliable service, noting that work is carried out quickly and effectively, from initial contact to job completion. However, some customers were not happy with the tidiness of the work area after service, mentioning that their bathroom was left in a mess. A few other people also felt that the quality of the work did not meet their expectations for a professional job.

What people talk about most

Service

Reviewers highlight positive aspects of service. Customers consistently praise the efficiency and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Based on these reviews

Rated 5 out of 5 stars

I contacted stp plumbing to sort out a problem with my mother in laws heating system. They were very efficient at diagnosing the problem and arranging a time that was suitable to have the work carrie... See more

Company replied

Rated 5 out of 5 stars

Excellent service and customer care. Employee from STP,LEWIS set about checking straight away our heating problem quickly and efficiently, diagnosing problem and what remedial actions needed. He did n... See more

Company replied

Rated 5 out of 5 stars

All the staff at ST Gas have been extremely polite, helpful and supportive in any of our communications with them. Any concerns we've had have been dealt with quickly and we were very happy with the w... See more

Company replied

Rated 5 out of 5 stars

This was a short notice callout for a kitchen rescue mission - 2 hours later the plumbing problems were fixed, no more mess or leaks, and the renewed piping looks far more tidy than what had been ther... See more

Company replied


Company details

  1. Plumber
  2. Gas Engineer

Written by the company

S T PLUMBING AND HEATING GAS SPECIALISTS LIMITED Is a family run business with over 45 years experience working in North, West, South Yorkshire and the Humberside areas; dealing with all types of gas work, including LPG (domestic & mobile) and endorsed by Which? Trusted Traders. Gas safe registered 45507. We use our own engineers and plumbers who are fully qualified and apprentice trained. We can provide up to 12 year manufacturers warranties with all new boiler installations. We offer annual maintenance contracts, tailored to suit your needs. Our office is open six days a week and we operate an out of hours helpline, in case of emergency.


Contact info

4.9

Excellent

TrustScore 5 out of 5

237 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I contacted stp plumbing to sort out a…

I contacted stp plumbing to sort out a problem with my mother in laws heating system. They were very efficient at diagnosing the problem and arranging a time that was suitable to have the work carried out. Both the team in the office and the work men that came to carry out the work were both very friendly and conscientious of my 94 year old mother in law. The work was done and completed to a very high standard and you wouldn't have known they'd been there all day as everything was put away and tidied up. We couldn't be happier with the work and the efficiency of the whole team at stp plumbing whom we've used many times before.

25 March 2026
Unprompted review
S T Plumbing & Heating Gas Specialists Ltd logo

Reply from S T Plumbing & Heating Gas Specialists Ltd

Thank you so much for taking the time to leave this wonderful review. We’re very pleased to hear that our team were able to diagnose the issue quickly and arrange the work at a time that suited your mother-in-law.

It’s especially important to us that vulnerable customers feel comfortable and well looked-after, so your feedback about our engineers’ care and consideration means a great deal.

We’re delighted that the job was completed to a high standard and that everything was left clean and tidy. We truly appreciate your continued trust in S T Plumbing & Heating ,and we’re always here whenever you need us.

Rated 5 out of 5 stars

GREAT SERVICE

Turned up on time . Discussed what he was going to do and explained how there would be some disruption to the flooring ,which we expected anyway. Work finished professionally and effiently.

27 March 2026
S T Plumbing & Heating Gas Specialists Ltd logo

Reply from S T Plumbing & Heating Gas Specialists Ltd

Thank you for the fantastic review. We’re glad to hear you were happy with the communication and the quality of the work carried out. We always aim to be clear about any disruption and complete the job to a high standard, so it’s great to know that came through. We appreciate you taking the time to share your experience and look forward to helping again in the future.
Thank you for choosing S T Plumbing & Heating

Rated 5 out of 5 stars

Fantastic service very professional and…

Fantastic service very professional and prompt would definitely recommend

18 March 2026
S T Plumbing & Heating Gas Specialists Ltd logo

Reply from S T Plumbing & Heating Gas Specialists Ltd

Thank you so much for the 5-star review!
We’re glad to hear you found our service professional and prompt. Your recommendation means a lot to us, and we’re always here if you need anything in the future.
Thanks for choosing S T Plumbing & Heating

Rated 5 out of 5 stars

Good service

Good service, thank you

17 February 2026
S T Plumbing & Heating Gas Specialists Ltd logo

Reply from S T Plumbing & Heating Gas Specialists Ltd

Thank you for the 5-star review! ⭐
We’re really pleased you were happy with the service. If you ever need anything in the future, we’ll be happy to help.
Thanks again for choosing S T Plumbing & Heating!

Rated 5 out of 5 stars

Amazing service

Amazing service. They fitted the old boiler 20 years ago and now the new 1. Local company always been great service

19 February 2026
S T Plumbing & Heating Gas Specialists Ltd logo

Reply from S T Plumbing & Heating Gas Specialists Ltd

Thank you so much for your kind words! It’s wonderful to hear we’ve been able to support you over the years. We’re proud to be your local team and always strive to provide reliable, friendly service. Thank you for choosing S T Plumbing & Heating. Enjoy your new boiler!

Rated 5 out of 5 stars

Very efficient and helpful all through…

Very efficient and helpful all through the process.

19 February 2026
S T Plumbing & Heating Gas Specialists Ltd logo

Reply from S T Plumbing & Heating Gas Specialists Ltd

Thank you for the fantastic review! We’re so glad to hear you found everything efficient and helpful. It means a lot to our team.
Thank you for choosing S T Plumbing & Heating and we’re always here whenever you need us again

Rated 5 out of 5 stars

Top service

11 February 2026
S T Plumbing & Heating Gas Specialists Ltd logo

Reply from S T Plumbing & Heating Gas Specialists Ltd

Thank you so much for your 5-star review! We’re thrilled to hear you’re happy with our service. Your support means a lot to our team.
Thank you for choosing S T Plumbing & Heating and we look forward to helping you again in the future

Rated 5 out of 5 stars

Very quick appointment

Very quick appointment
The fitter was very polite and tidy

10 February 2026
S T Plumbing & Heating Gas Specialists Ltd logo

Reply from S T Plumbing & Heating Gas Specialists Ltd

Thanks so much for the great review and for choosing S T Plumbing & Heating! We’re pleased we could get to you quickly and that our fitter left everything clean and tidy. We’ll be sure to pass your kind comments on to the team.

Rated 5 out of 5 stars

Thank you S T Plumbing & Heating

Thank you S T Plumbing & Heating! - We've used these guys 3 times now(old houses!) It's great when a company turns up when they say they will & carries out a very professional job for a fair price :)

29 January 2026
S T Plumbing & Heating Gas Specialists Ltd logo

Reply from S T Plumbing & Heating Gas Specialists Ltd

Thank you so much for your kind review and for choosing us again – we really appreciate your continued trust in S T Plumbing & Heating, especially with the challenges that come with older houses!
We always aim to be reliable, professional, and fair with our pricing, so it’s great to hear that came across in our work. Thanks again for your support – we’re always here whenever you need us.

Rated 5 out of 5 stars

Effort over and above

All the staff at ST Gas have been extremely polite, helpful and supportive in any of our communications with them. Any concerns we've had have been dealt with quickly and we were very happy with the work carried out to resolve our heating problems. In particular, we would like to thank Dan, who went over and above to ensure that our gas central heating is back in working order.

21 January 2026
S T Plumbing & Heating Gas Specialists Ltd logo

Reply from S T Plumbing & Heating Gas Specialists Ltd

Thank you so much for taking the time to share your experience and for your kind words about the team. We’re really pleased to hear that you found everyone polite, helpful, and supportive throughout, and that your heating issues were resolved quickly and effectively.

Dan will be especially happy to hear your feedback – we’re proud of the care and effort he puts into looking after our customers.

If you ever need anything in the future, please don’t hesitate to get in touch.

Thanks again for choosing ST Plumbing & Heating

Rated 5 out of 5 stars

12 years service

ST plumbing have been servicing my boiler for the past 12 years, always on time always professional, and a do a proper job excellent service

22 January 2026
S T Plumbing & Heating Gas Specialists Ltd logo

Reply from S T Plumbing & Heating Gas Specialists Ltd

We really appreciate you taking the time to leave this review. Looking after your boiler for the last 12 years has been a pleasure. Reliability and doing the job properly are what we pride ourselves on, so your feedback means a lot to the whole ST Plumbing team.
Thanks again for your continued trust.

Rated 5 out of 5 stars

S T Plumbing are a fantastic company

I have used ST Plumbing for a lot of years they do a great job I would recommend them a hundred percent

23 January 2026
S T Plumbing & Heating Gas Specialists Ltd logo

Reply from S T Plumbing & Heating Gas Specialists Ltd

Thanks so much for your continued support and for taking the time to leave such a kind review. It really means a lot to us that you’ve trusted ST Plumbing for so many years. We’re always happy to help and truly appreciate your recommendation.
If you ever need anything, we’re just a call away!

Rated 5 out of 5 stars

We suffered a total gas boiler failure

We suffered a total gas boiler failure, they came promptly to identify the problems,the parts were ordered immediately and the repair carried at as soon as the parts arrived. The job wasn't an easy one and engineer was patient and informative. No complaints.

12 January 2026
S T Plumbing & Heating Gas Specialists Ltd logo

Reply from S T Plumbing & Heating Gas Specialists Ltd

Thank you very much for taking the time to leave us such a positive review. We’re pleased we were able to attend promptly, diagnose the issue and complete the repair as quickly as possible once the parts arrived.
Our engineers take pride in being thorough, patient and clear in their explanations, so it’s great to hear that this came across.
We truly appreciate your custom and your kind feedback.

Rated 5 out of 5 stars

I will definitely use ST plumbing…

I will definitely use ST plumbing again. The office staff were very friendly and helpful. The plumbers did a great job. Very pleased, and would recommend them. Thank you.

22 December 2025
S T Plumbing & Heating Gas Specialists Ltd logo

Reply from S T Plumbing & Heating Gas Specialists Ltd

Thank you very much for taking the time to leave us a 5-star review. We are delighted to hear that you found our office team friendly and helpful and that our plumbers did a great job. Customer satisfaction is very important to us, so it is great to know you were very pleased with the service. We truly appreciate your recommendation and look forward to helping you again in the future.

Rated 5 out of 5 stars

Prompt and efficient service as always…

Prompt and efficient service as always great team

15 December 2025
S T Plumbing & Heating Gas Specialists Ltd logo

Reply from S T Plumbing & Heating Gas Specialists Ltd

Thank you so much for your kind words! We’re thrilled to hear you’re happy with our service. Our team takes pride in being prompt and efficient and it’s always great to know our efforts are appreciated.
We look forward to helping you again in the future!

Rated 5 out of 5 stars

Excellent service

I just wanted to complement STPlumbing On their level of customer service. People are quick to be negative if something goes wrong but slow to praise when a job is done well. I have always found them to be helpful and polite on the phone in the first instance then after the technician has visited to investigate the problem most informative in explaining what has been done or what needs to be done. Many thanks for your continued service .

12 December 2025
S T Plumbing & Heating Gas Specialists Ltd logo

Reply from S T Plumbing & Heating Gas Specialists Ltd

Thank you very much for taking the time to leave such a positive review. We truly appreciate your recognition of our customer service.

Our team always aims to be courteous and informative from the first call through to job completion, so it is gratifying to know this has been your experience.

We are pleased to have been able to assist and look forward to continuing to provide reliable service whenever you need us.

Many thanks for your ongoing support.

Rated 5 out of 5 stars

I received excellent service from…

I received excellent service from friendly helpful staff. They met all my expectations and I would have no hesitation in recommending them to anyone.

21 November 2025
S T Plumbing & Heating Gas Specialists Ltd logo

Reply from S T Plumbing & Heating Gas Specialists Ltd

Thank you very much for your five-star review. We are pleased to hear that our team provided friendly and helpful service and that we met your expectations. Your recommendation is greatly appreciated and we look forward to supporting you again whenever you need us.

Rated 5 out of 5 stars
S T Plumbing & Heating Gas Specialists Ltd logo

Reply from S T Plumbing & Heating Gas Specialists Ltd

We really appreciate you taking the time to share this and it is great to know you are consistently happy with our service.
If you ever need anything in the future, we are only a phone call away

Rated 5 out of 5 stars

Recently had a radiator moved and new…

Recently had a radiator moved and new one fitted very professional and polite

25 September 2025
S T Plumbing & Heating Gas Specialists Ltd logo

Reply from S T Plumbing & Heating Gas Specialists Ltd

Thank you for your positive review. We are pleased to hear that you found our team professional and polite while moving and installing your radiator.
We appreciate your feedback and are glad you had a good experience.
If you need any further assistance, we will be happy to help.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look