Stormmerch Reviews 

277
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, most reviewers were unhappy with their experience overall. Many customers experienced significant delays in receiving orders, with some items never arriving. A frequent concern was that products, especially cups, were not as advertised, often being of poor quality or incorrect designs. Obtaining refunds for unreceived or misrepresented items also proved challenging, as many reported denied or ignored requests. However, some people were satisfied with product quality and design, finding items well-made or visually appealing. A few reviewers mentioned faster delivery and appreciated communication updates. Conversely, some customers reported items arriving damaged, like broken lids, or functional issues such as misaligned lids or poor temperature retention.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and authenticity, with many reporting... See more

Quality

Reviewers mention ambiguous feedback about quality, with some consumers praising the top quality and... See more

Order

Reviewers highlight ambiguous aspects of order, with many expressing dissatisfaction and advising against... See more

Delivery service

People report negative experiences with delivery service, with many expressing frustration over long wait... See more

Refund

Customers had negative experiences with refunds, with many reporting that companies would not issue a full... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered 2 custom Stanley cups … 1st it took a long time to arrive. Next, it’s not a Stanley cup, it’s just a look-alike. Doesn’t even say Stanley. And the custom design was just a printed wrap that... See more

Rated 3 out of 5 stars

I ordered two Berserk tumblers for my husband’s birthday. I knew they would arrive after his birthday would, but with the promise of I think it was 2 week shipping, I figured it wouldn’t take too too... See more

Rated 3 out of 5 stars

The merch itself was great very well made but the duration of things getting delivered takes way too long. That could use some improvement.

Rated 3 out of 5 stars

I was hesitant to order from Stormmerch based on reviews and comments on the web but they had a 40 oz cup I wanted so after a couple days of debating I ordered the cup. It arrived earlier than... See more


Company details

  1. Activewear Store

Written by the company

Email: support@stormmerch.com Phone: +44 7537 168838 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM Support Time: Mon – Fri: 8AM-5PM PST


Contact info

2.3

Poor

TrustScore 2.5 out of 5

277 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.3

All reviews

(277)

56 reviews in the last 12 months

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Rated 1 out of 5 stars

TERRIBLE BUSINESS ETHICS and POOR QUALITY

After receiving item that was claimed to be going through an extensive quality inspection, the item received was misaligned and the logo was extremely off centered. When trying to return the item it was a battle. I got a song and dance routine about shipping cost and labor. Funny part is, I paid for the shipping. With numerous attempts and back and forth emails it went from 25% to 40% to 50%. Of course that was 50% off the posted price not including the shipping I paid for. I truly didn't want the item any longer and ended up giving it away. Truthfully all I wanted was a refund but I saw that was going to be nearly impossible so I would highly recommend customers to look for another company to do business with.

21 November 2025
Rated 1 out of 5 stars

Compete scam!

If I could rate lower I would! They sell counterfeit merchandise that's advertised and priced as legitimate goods. They are a complete scam!

4 December 2025
Unprompted review
Rated 1 out of 5 stars

Product not as advertised

Product not as advertised. These tumblers are sleeves and have NO glitter or bling to them whatsoever. With lighting and digital capabilities, pictures can make the product appear to have "bling". However, to the naked eye, they are dull, flat and certainly not worth purchasing. Do not Buy. I bought 6 as gifts and spent over $200. I will not be giving them as gifts; it would be quite embarrassing to do so.

21 October 2025
Rated 1 out of 5 stars

False advertising

The advertised Stanley tumbler was not a real Stanley. False advertisement. When I emailed to get a refund, they would not accommodate. I definitely would not purchase from this company again. They are a scam.

21 October 2025
Rated 1 out of 5 stars

I requested a name on the cup

I requested a name on the cup, and there was no name when I got the cup. I have screenshots of my order where it specifically says there's a name in the " your name here" box.
Their only recommendation was for me to buy another cup.
Ya that's not happening

22 September 2025
Rated 3 out of 5 stars

Stormmerch cares about its customers

I was hesitant to order from Stormmerch based on reviews and comments on the web but they had a 40 oz cup I wanted so after a couple days of debating I ordered the cup. It arrived earlier than anticipated and the company kept me informed with tracking updates until the cup arrived. Unfortunately the design on the cup was underwhelming and disappointing!
#1 - there was no sparkle to anything on the mug!1
#2 - you can barely read the words on the sides of the cup because the lettering is so small
#3 - the oval tiger emblem on both sides don't line up with the pointed football at the bottom of the mug
#4 - the scale of everything on the mug is much smaller than the image on the web.
For the price I expected my cup to look like the image on the web.
I emailed Stormmerch about my disappointment and received a quick reply asking how they could make things right. They offered to send me another cup so I said yes, hoping it would look like the images on the web. Unfortunately it looked just like the first mug I received.
Bottom line, the company seems to care about its customers and tries to make things right and the shipping is faster than expected. Just be warned that the product you receive may not look exactly like the images on the web site.

20 August 2025

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