STOREX - Loughton Reviews 15

We went to visit a storage unit at storex Loughton, discussed prices and they assured us that if we found a cheaper price elsewhere they have a price match promise. We then found a unit cheaper elsewhere and asked them to price match it as it fit within all the requirements they had set out for this to be possible. Storex refused to price match it and gave every excuse under the sun to get out of their price match promise. Terrible customer service and false advertisement.

Really helpful staff , excellent experience.

Lift one month didn't work, had use stairs, but for Storex everything OK. Storex said that I can come at 8 a.m. , wait whole hour and at 9 a.m someone come and help with it. Here is not customer friendly company. Sorry, that no competitors in my area. if it would be I would be happy to leave Storex.

Clean, new site. Good accessibility. Friendly and helpful staff. Not easy to make telephone contact though.

The staff were all extremely helpful and very professional, nothing was too much bother for them.

It was easy to do with the support of your staff Gavin/Gemma
They have been informative and very kind .

Just been in to book a unit, Gavin and Gemma were absolutely brilliant. Knowledgeable, friendly and really helpful.
Great experience all round.

I found signing up was effortless, it was done all within the app. When onsite I found the help given by Gavin and Gemma to be priceless! both were very friendly, explained how to use the facility and were very prompt in addressing any questions I had.

The only reason i've given 4 not 5 stars, is not down to the staff, but because of the restrictions by storex itself – whom only allow access to my storage locker during staffed hours (because it's a small locker).

Gavin was very knowledgeable and explained how the unit works in a very thorough way. He was super friendly and reassured us that he can help us any time we need it. Very impressed with Gavin!

Gavin is very efficient and made the whole experience very simple

Gemma and Gavin were very helpful and great to deal with

Great service from first enquiry through to booking. Gavin is very personable and has been extremely helpful throughout the whole process, making the experience seamless. The units are very new, modern and clean with ample parking outside and lifts. Looking forward to moving in now! Many thanks!

Gavin was welcoming, informative and very easy to communicate with. He showed me 2 units and advised me well on items I had to store. I appreciated his honesty around the size of the unit I needed.

Outstanding Storage Facility in Loughton – A Standout Choice

I’m currently a customer at STOREX Self Storage in Loughton, and I can honestly say the experience has been exceptional from the very beginning. I originally found them through Google while comparing several storage facilities, and out of all the places that contacted me, STOREX immediately stood out.

My enquiry was followed up by Gemma, the Manager, who was extremely friendly, patient, and genuinely helpful. She took the time to walk me through multiple options, answered every question clearly, and made the whole process feel effortless. At the time, I had been contacted by a number of other storage companies, but none offered the same level of professionalism, clarity, or customer care that Gemma provided. Even though STOREX was slightly further out for me, the difference in service made the decision easy.

The facility itself is modern, spotless, and incredibly secure, with 24/7 CCTV and a smart digital‑lock system that makes access simple and stress‑free. The app‑based entry is a game‑changer — no keys, no fuss, just smooth access every time. On‑site parking makes loading and unloading convenient, and the whole site feels well‑designed and thoughtfully maintained.

On the day of moving in, we realised the unit we had chosen wasn’t big enough and naturally panicked. Gemma made the situation completely stress‑free and immediately assisted us with arranging a second unit of a similar size nearby. In her absence, her colleague Gavin stepped in, and he was equally as friendly, reassuring, and helpful. They truly are a great team and a real pleasure to work with — nothing is ever too much trouble for either of them.

I would highly recommend this storage facility to anyone looking for a secure, modern, and customer‑focused place to store their belongings. STOREX Loughton genuinely sets the standard.