Ebay Reviews 242

EBay used to be good years ago and now it allows sellers to scam buyers and won’t refund for items not supplied by sellers who do not respond. I now only use Amazon and have never had any issues

Get the wrong item, clicked on return item. I made photos send it with the return page. My message was clear so I get the OK from eBay and a link for the return address. Next morning delivered it at the post office and after three hours the money was back in my PayPal account. Perfect and quick service.

eBay Australia is a scam site these days, beware. They allow fake goods to be bought / sold and make it impossible for a buyer to get a refund or to even contact them despite all the wording around guarantees etc etc - it is all for show. I received a counterfeit hockey stick from Pakistan (confirmed fake by the company that makes the real ones!) the seller refused my refund request and eBay closed the case. Now I can’t contact ebay or the seller - only an AI bot that is useless.

Item was faulty after 3 months so warehouse-directau agreed to a replacement. Returned item to them but with no word for 2 months contacted them again to say I had purchased another so now they could refund me. Now 2 months on and no word from them at all apart from one woman said she wished she could help. Another buyer that says australian but sent from China.

We purchased a Samsung Galaxy S24 on 31 January 2025 advertised as a brand-new phone with a 1-yr warranty. We also expected a genuine Samsung warranty from this eBay Seller, box_buy, as nothing to the contrary was advertised. The phone suffered a serious malfunction in early October, so the Seller was contacted. No reply for days, so we contacted Samsung which unsuccessfully tried to rule out causes of the malfunction over the phone. Samsung then instructed us to take the phone to their repair centre which, after 3 days, it was determined the phone was an overseas phone and, as such, was not warrantied by Samsung (repair to cost $750). And BTW, we've owned about 12 Samsung phones over the 15 years, and none until this one needed repair both pre and post warranty, so we suspect we were sold a refurbished phone.

We then contacted eBay twice via chat (since a phone number is no longer available as it once used to be), which finally yielded a response from the Seller who advised us to mail him the phone for a replacement phone (no mention of a brand-new phone). It became clear that the Seller wanted to repair the phone himself and send us a replacement refurbished phone. We wanted our phone repaired by Samsung in the area where we live and be assured it's getting genuine Samsung parts, plus knowing we would be getting our original phone back. The Seller wasn't willing to arrange a Samsung repair in our area, so we demanded a refund which the Seller ignored and then stopped responding to our messages. We checked his reviews and despite having good reviews overall (he sells other items besides phones), he had many negative reviews (if you filter them) regarding selling refurbished phones as new, not supplying genuine parts, not responding to messages, and not providing proper invoices. Some complaints referred to him as a scammer. This only confirmed our resolve for a refund if Samsung could not repair the phone under their warranty.

EBay has been ENTIRELY unhelpful in advocating for us. They repeatedly claim they are not the seller and have no accountability as to the warranty their sellers offer. They repeatedly cite the user agreement signed when we registered with eBay 15 years ago!!! They repeatedly claim they can only intervene within the 30-day period, which as others have stated, isn't even 30 days since the period starts from when you order the item, not when you receive it.

EBay is aiding and abetting these types of unscrupulous sellers whilst profiteering from their fraudulent sales. We will be addressing this issue with the ACCC. There are far too many negative reviews about eBay on this forum, as well as other forums, and it's time eBay, the greedy behemoth it is, be reigned in and held to account for being complicit in these misleading and unconscionable sales and practices. Australian consumer laws must be adhered to, including the 2-year fit-for-purpose warranty that consumer goods in this country are to receive.

Bought few items from this seller shop acquisitionsofdistinction - received fake machine- made linen advertised as antique handmade lace, returned for refund.
Negative feedbacks were removed by eBay on seller’s request without stating the reason. Don’t trust eBay feedback policy and sellers ratings!

The seller has also been abusive and racist, got access to my private contact details and humiliated me, - reported to eBay, eBay ignoring this type of behaviour only dating for money and business.

Sent the goods to seller who preceded to claim they were fake and was sending them back but they never arrived back, Ebay agreed with buyer for whatever reason. Now I have a bad review, the buyer has collector cards for free. Ive closed my Ebay account and wont be reopening it

I replied to an email eBay sent me after I had made a purchase. It stated “Thanks for your recent order. It looks like there was an issue completing your purchase. Please try purchasing again”. It seemed that there may have been a problem between eBay and my bank and the payment wasn’t processed.
Despite receiving confirmation on their webpage that my original purchase had successfully gone through with payment of $102.98, after receiving the email I decided to make the payment again, using exactly the same credit card. On the same day the second payment went through, however I was very concerned that the payment required had increased to $112.98. This was because my original purchase included an eBay discount code, saving me $10. On my second attempt to make the purchase the code had disappeared. I needed the item straight away, so I just paid the higher amount, expecting eBay to give me a refund of $10.
I used the same credit card and it was not my fault that something may have happened at eBay or at my bank with the processing. I assumed eBay would honour its own discount code, which I requested. It was only $10 which means nothing to this giant multi-national.
eBay’s reply stated “if you would have applied this code while making the payment, discount would have been applied to your order. Unfortunately you have missed to apply the voucher, we won't be able to issue you a refund.”
I made a formal complaint and asked that this decision be reconsidered by senior management. Haven’t heard a thing back from eBay !
As a long term eBay customer who has made many purchases, I am disgusted at the absolute and complete impossibility it is to try and contact them – by phone or email. I often have a need to be able to send detailed and sometimes complex information with attachments and the only effective way is by email, however like thousands of other companies these days who want to hide from their customers, eBay does not provide an email address.

I eventually found my way to their hopeless chat bot and asked to speak to a real person. The bot stated “An agent will be with you in 1 minute. Is that OK?” After half an hour I was still waiting, and then just gave up. Why don’t they want to communicate with their customers ? They’re just pathetic.

I did find an email address that worked by doing a Google search, it’s just that the eventual result proved to be just as hopeless.

So, I'd been updating the complex and not very helpful business onboarding system over three months and hadn't heard anything for two weeks so thought that was it. Got charged for the Store and advertising, then boom, account restricted and all listings stopped. It's the long weekend, so hours on the crappy bot and customer service and no one can say why account is restricted. Next few days same things hours on crappy bot and customer service, so I raise a formal compliant (which is as useful as a chocolate teapot), still can't explain restriction. Then come the action messages (in the middle of the night but you can't respond immediately as customer service hours are different even though it's all off-shore), where you do the one action and then have to wait a couple of days, and then get another one action, and have to wait a few days, still in this futile loop, still have no listings, still have frustrated customers, still getting charged for a service that doesn't exist. I can see now why so many people run personal accounts for business on eBay. Tempted to report this to ScamWatch as a subscription trap & to ACCC for deceptive conduct.

I registered an account and bought a product, then it blocked my account. I am very disappointed.

The package received is damaged and the merchant will not handle it

I have used Ebay for many years however they have become deceiving with their policies and fees making certain fee structures hidden or very difficult to find or even know they exist. Was charged 25% of a $4700 sale and they had the nerve to then hold my funds for a month. No help contacting them either.
Will never use them again

Absolute pack of lying thieving parasites! Their shady business practices should be OUTLAWED! Muptards that run it should be jailed!
PACK OF THIEVES!

If you’ve ever considered selling with eBay Don't. I sold many items with them while living in the uk for a few years over 100 in fact they would release funds on delivery of item but nope not here. They refuse to acknowledge my old account and selling history refuse to acknowledge my perfect selling record on this account. They seem to think it’s Great news ! As they say that my funds are on the way and will be available in 3 weeks from now like in what planet is that a logical thing ? You then try to ask them respectfully to release the money that is yours and you just get some dude in an Indian call center with a horrible American accent reading from a page of pre written responses. Pathetic would be tje best way to describe eBay pathetic

Have had an account for 22 years. Have sold a little in the past, bought thousands of dollars of stuff. Decided to sell a second hand jacket. Listed it no worries. It sold. And only THEN does Ebay demand my licence details and refuse to release my money without these details. No way I'm giving a bunch of foreigners in a country notorious for identity theft my licence details. So I lost my money and now I'm closing a 22 year old account. This once great platform for selling has become a hive of foreign scams, and I wouldn't trust eBay with such personal details if my life depended on it.

Furnished them a copy of false and deceiving ad of the seller but nothing happened. Buyers be very wary.

Got scammed by mountaintop, false advertising by this seller. Sent me counterfeit tablets - PureHealth Research Lymph System Support Supplement Tablets' (#387797962418)
Contacted the seller countless times & complained that they are not the genuine Tablets & was told they will send me the genuine tablets & are on there way - have not received the tablets.
Lost my money.
Beware avoid this seller.
EBay should take the this seller off their website.

Would give no stars at all. Ebay happily allows sellers to sell fake games systems such as SNES Mini and when you try and get a frefund the most. And I mean most ebay does is remove the ad and you are stuck with a fake game system that does not work. Do not buy any games system as ebay will con you as they allow con artists to sell fakes. Ebay does the minimum as in takes an add down. No refunds at all!

Ebay Australia charges individual sellers sales fees for each item sold—The fee is a percentage (typically 12-14%) and is not set so they can effectively charge the seller whatever they like, and this percentage is based on the total amount of the sale PLUS postage that the buyer has paid and the seller has factored in because the seller infact pays the postage. Then Ebay won't deduct the total exorbitant fees before paying you- they will charge your account for postage days after your payout. There is no phone number you can call and nobody you can talk to, except for a chat bot if you need to query their calculations or charges, and the chatbot just directs you to one of their hundreds of obfuscating self help articles which don't and can't possibly cover your specific issue or complaint as a seller. I have continued to be in debit to Ebay when my sole intent was to sell my clothes second hand to make a few dollars.

They want me to print a label so I can return an item to the seller! I don't have a printer. The item to be returned was completely the fault of the seller. I'm trying to understand how this is fair in ANY way