HP Store Reviews 

I requested a cancellation of an order within 2mins of mistakenly putting in the wrong address, because your system does not populate the delivery addressed based on the paypal system that most other companies use.

Despite me sending 3 requests, speaking to an agent first thing the night after ordering, your system seems incapable of stopping it. Surprising given you are a computer company and can send digital messages to another computer within milliseconds. While it was my mistake to some degree with wrong address, the fact that when I ordered the exact same item 5 mins later to the correct address to speed up the product arriving with me, this item is still stuck on the processing stage at the warehouse. Showing that it is just random luck and not an organised proficient computing system that manages orders!

Even when speaking to customer service they seem to be able to do nothing by try and placate and send an email to another department! No actual tangible resolution like e.g. Sorry Mr xxxx that this has happened, I have been able to immediately cancel the order and your refund will be processed within xx days. Even the concept of picking up a telephone and calling the warehouse seems to be not even possible anymore!

So due to complete inappropriate and not fit for service systems, I am left with an item being delivered over 60miles away and another that just doesn't want to be delivered it seems!

All of this is compounded by a customer service agent who shouted at me in a chat (CAPS lock) and could not wait just a few moments for me to write the complex situation in to a chat window! AI could have coped better!

I have had good experience with HP up until this point, but I am seriously considering returning all orders (when I finally get them!).

UPDATE moments after submitting this: They have now cancelled only part of my other replicated item order to correct address due to it being out of stock! SO I have now had to cancel both orders, as I cannot get what I wanted. So HOP have lost income here from not having better systems and resolution to things.

DO NOT ORDER INK FROM THE HP STORE. NEVER TURNS UP AND NO ONE TO CONTACT. DISGUSTING SERVICE

Despite having a confirmed collection date by both email and text message, no one turned up to collect as agreed. This has now happened five times.

On each occasion, I rearranged my schedule and waited in, resulting in repeated loss of earnings. Given the written confirmations provided, this level of failure is completely unacceptable.

What makes the situation even more frustrating is that there is no option to speak to anyone by phone, only email, which has made resolving this issue unnecessarily difficult and time-consuming.

This is absolutely shocking treatment. After five missed collections, despite clear confirmation and financial loss on my part, I would not recommend HP to anyone.

I expect a prompt response explaining how this will be resolved.

I recently purchased a laptop carrying case which after on a few uses torn along one of the seams. On contacting HP customer support I was informed I wasn't eligible for any further action. I wasn't asking for anything specific, however I did expect an exchange. This is dreadful service for an item that is only 1 month old. Never again HP

Ordered a laptop. Got the DPD notification it had arrived at the delivery point...except it wasn't there. According to DPD I had refused delivery and they'd returned it to sender even though I'd not seen them or the item. Got them to send a replacement except they can't tell me what courier they'll be using or when it'll be coming...Utterly awful experience

My laptop was not fixed even though I was charged 12 times. I spoke to several agents and case managers (James Kumar and Lexi Martinez) and Alex the supervisor who failed to provide me the basic repair service even after payment. James was very unprofessional (scoffed when I wanted to speak to a supervisor) and gave me disinformation. Very disappointed and dissatisfied with the service. They take more than 24 hours to respond and unable to reach via email and phone which they provided via email, even after telling them about my urgenct situation. I am not happy about the compensation with respect to the loss I am facing. I hope they will be held accountable.

I should have read trustpilot before using the Hp Store, which was a deeply troubling experience.

I put two laptops in my basket, for a total of £558. Noticing their offer of 10% discount for orders over £599, I then added two care plans at £23.77 each , for a total of £605.54, which when discounted came to £544.99.

I confirmed the order, and also authorised my credit card provider to deduct £544.99 from my card.

Later I received an order acceptance for £595.40 and discovered my card charged £595.40.

My enquiries lasted 90 minutes with three departments at HP by phone, online chat and email; who gave diverse spurious and incorrect explanations as to where this higher figure came from, and ignoring the essential message that I would just like the goods I ordered, at the price at which I ordered them.

Luckily they have now agreed to refund me £50.46.

So one star for atrocious customer service. One star for bumping up the price without consultation. One star for not even trying to give any explanation. As they say , that’s only because zero stars is not an option.

I am sharing this review to warn potential customers about how HP printers and HP+ work in practice.

My HP ENVY 6022e printer was remotely blocked with the status “Unable to print”, despite being fully functional, connected to the internet, and visible in my HP account.

The printer could not print anything at all, including test pages. This was not a hardware failure.

After contacting HP Support, it was confirmed that the issue was caused by an HP+ account-level authorization lock. The printer itself was confirmed to be fully functional, but printing was blocked due to cloud-side restrictions controlled by HP.

During support interactions, my case was initially and incorrectly treated as an “ink issue”, and I was repeatedly instructed to purchase genuine HP cartridges, even though printing was completely blocked and no cartridge error existed.

HP Support later confirmed in writing that once a printer is set up with HP+, it becomes permanently locked into that program after a short initial period. After that point, it is not possible to return to regular mode, and the printer will only function fully with genuine HP cartridges.

This means that:
– a working printer can be rendered unusable remotely,
– basic printing can be blocked by account or cloud authorization issues,
– users permanently lose the freedom to choose ink cartridges after HP+ activation.

I was not clearly aware at the time of purchase or setup that choosing HP+ would result in a permanent loss of functionality and choice, unrelated to hardware condition.

I strongly advise anyone considering an HP printer to carefully review the implications of HP+ before activating it, especially if the printer is intended for essential personal or professional use.

I received an HP monitor with missing parts and a broken packaging seal, which immediately raised red flags about whether this was used, returned, or improperly handled. For a company as large as HP, this level of quality control failure is shocking.

To make matters worse, customer service was completely unhelpful. Instead of taking responsibility or offering a quick resolution, I was met with scripted responses, deflection, and zero urgency. No ownership, no empathy, and no real solution.

Buying new hardware should not feel like a gamble. Between the damaged packaging, missing components, and poor customer support, this has been a frustrating waste of time.

I expected far better from HP and will never be purchasing anything from them again.

Really bad service. They sent out used goods. The screen arrived in an open box and with no stand. Tried to sort out with customer service and they just don't care. Will never use them again.

I ordered a laptop and mouse from hp store on 01/12/25. The items were eventually delivered by courier on the 13th Dec. I could see straightaway that the packaging was damaged and upon opening the box the top of the laptop was dented and turning the laptop on its side you could see distortion. Clearly the laptop had had extreme weight exerted on it, either at the retailer end or by the courier during the delivery process. I immediately contacted hp, which in itself is a task not for the faint hearted. I intially spoke to a customer suport representative who admitted she was not the right person to speak to. She gave me an hp email address which I should write to enclosing photos of the damaged item and packaging. I did this straightaway only to receive a response that the email address was not the correct one. Over the next few days I spoke to 3 more members of the customer support team. Each one in turn said they had initiated a returns process and my request for a replacement. I was to receive emailed instructions on how to return within 24-48 hours. I have never had a single response. I then had 3 separate 'Online Chat' threads all of which have failed to achieve anything. It was then suggested I go into 'My Orders', click on the product to return and then follow the instructions. This I duly did. This method allows you to submit photos, actually only one photo! At this stage I still wanted a replacement. I received an automated acknowledgement confirming the details of my email and stating hp would respond as soon as possible. Following another week with no response of any kind I then used this method again but this time requested a full refund. That was on the 29th December. Unsurprisingly, I have not had any form of reply other than another automated acknowledgement. So almost 4 weeks since delivery, hp have got my money and I have a damaged laptop in its damaged box. I wish I had read the reviews here on Trustpilot before I ordered from hp as I would have purchased a laptop from somewhere else. The battle continues. One tip keep copies of everything, including online chat threads and take photos of any damage.

Bought a hp reverb g2 VR headset back in 2023, microsoft have ended support for the headset which has made it a very expensive paper weight, all support say is either reverse your pc to an old version of windows or sell it to someone else (how can i sell it to someone knowing its is useless) similar headsets that are older such as the 1st psvr still works and is half the price of this headset, this is not on and surely is not fit for purpose, absolute scum of a company and thieves

Appalling customer service over the last week. My printer has broken down and I’ve been back and forth with a agent who uses AI to just repeat troubleshooting questions that he wanted me to to all over Christmas period rather than understand that the actual printer is faulty. Even if you have warranty like myself they refuse to make a simple resolution and replacement. It’s disgusting how such a promoted brand can provide such poor quality products and awful customer service. Everyone needs to avoid so you don’t get the same headache myself and others have had.

​I recently switched from Dell to HP because their PCs looked impressive. While the buying process was smooth and delivery was fast, the after-sales support was the most inflexible I have ever encountered.

​The PC was advertised as having space for two additional hard drives. However, upon opening the case, the necessary mounting brackets were missing. When I contacted support to request the brackets, I was caught in a month-long loop:
​Customer Service sent me to a specialized team.
​That team made me wait a month for "supervisor approval," only to refer me to the Parts Team.
​The Parts Team claimed they couldn't help and sent me back to Customer Service.

​It turns out HP only includes these brackets if you buy their hard drives at the time of purchase; they aren't available as a standalone part. Rather than simply mailing a piece of plastic to keep a new customer happy, HP forced a return.

​The PC itself was great, but I couldn't risk keeping it knowing that any future technical issues would be handled this poorly. I have since returned to Dell. Their agent was excellent, the brackets were already inside the machine, and I was set up in hours. HP’s lack of flexibility cost them a long-term customer.

No one to speak to on the phone. Use all the on line help and still did not solve this problem. I have had a HP printer for over 10 years and this was my second one and the other could not be use. I have only had problems with this one.
I cancelled my ink service today.

My son bought a £700 laptop which he never received ! It has now been a month of being fobbed off and lied to by various people in customer services and he has now been told he will need a police report before they will even start investigating !
Do not order anything from them

I own. 6975, your recent software update locked out the printer ink I was using. Rendering it unusable. I WILL never buy another of your printers and neither will any family business and friends. Forcing us to buy your excessively expensive ink will cost you the printer business in the end. Very short sited!

Absolutely awful from beginning to end. Purchased a gaming headset from the website that stated was compatible with xbox paid w good few quid for this item which was a present for a birthday in a few weeks time. Anyway came to connect it and it wasn’t compatible at all, contacted customer services which were very helpful and apologetic after questioning why I had waited 3 weeks to come to them with this issue 🙄. Took another 2 weeks for them to insist it was collected by their own couriers then literally had to chase “Barbara” for another 3 weeks for a refund. Avoid this company at all costs! There is zero product knowledge, zero customer service and it’s all over priced. NEVER AGAIN!

Worst customer service. My computer started playing up and the help email had changed. Then I sent two emails to the recommended email address that were both ignored. No customer care for a product that cost over $1000 and lasted a year. The products don't last and I will never buy HP again. Poor service and shameful attitude to your customers.

I had a few print issues and sought help from HP call back. It was a very polite man called Carl Gabriel-*****no . He helped me navigate my issues. Gave me some free print copies, 150. showed me the new printer with 30 cashback and 6 months free ink. Explained the different quality etc. Without his help i was lost. Fairplay to this assistant he does HP a Great Service . 5 STARS Thanks