Ordered a 'Pink' Kong dogs toy (as I have a female) they sent out a Blue one ( I dont have a male dog). Expecting them to say sorry for the mistake and we will send the right coloured one ( good c... See more
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I order no nasties Paul oGrady dog food every six weeks, never had any problems. Ordered direct from website & delivered by Amazon (who are sometimes a day late but I always order ahead of time). Grea... See more
EDIT - No ones really sure what happened but Garry reached out, apologised & sent me a replacement which arrived safely. He seemed genuine, really polite & i appreciate him rectifying the situat... See more
Wish i saw this reviews before. Ordered online on 24/1 Nothing till 28/1 when I had an email order acknowledged asking for trustpilot review. How this guys can still be in business?still no item or tr... See more
Company details
Contact info
52 High Street, WN6 0HF, Standish, United Kingdom
- 0844 335 1550
- sales@blackcatmedicines.com
- store.blackcatmedicines.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I ordered 8 packets of Whiskas milky…
I ordered 8 packets of Whiskas milky treats on the 17/9 following my Siamese’s dental the previous month I was advised to give softer food- so I paid £11.59 and a week later I received 1 packet of them I complained and got told that it was a common error and they then sent me 1 more packet but as I needed some positive result I bought from a different supplier and complained and so far they’ve sent me nothing and I think it’s time they acted abit more responsibly
I had purchased 3 Indorex Defence spray…
I had purchased 3 Indorex Defence spray through Amazon and waited to be deliver to me by Monday ,31 july 2023. It was attempted delivery on 29 july ,05pm ish...and after nothing happened....I have choosed Tesco Parcel to pick it from there,cheked 3 days in a row... and it is Wednesday,02 august late evening and all freezed with my delivery from Hermes Evri, company in charge for this delivery....Is it Amazon in charge to receive this parcel or ???!!!Am I going to receive it ?????!!!!!!No idea.....
Tracking ID:H01VKA0002559701
Great Service
I ordered some flea treatment at a very good price with free delivery. Very fast delivery. Will use again
Appalling.
EDIT - No ones really sure what happened but Garry reached out, apologised & sent me a replacement which arrived safely. He seemed genuine, really polite & i appreciate him rectifying the situation.
First order & I've heard absolutely nothing after contacting them 5 TIMES!!
Yes.. 5 times via email, social media, contact forms etc.
It's been almost 2 weeks since I placed my order for important prescription medication.
Nothing, no order, no response.
So upsetting.
They Cancelled my order and no immediate refund
Ordered Drontal xl for my 4.2kg cat and paid via Amazon and then this lot cancelled my order saying my cat was not big enough despite their own product description stating it’s for 4kg to 6kg cats!!! Also they won’t give my money back for 5 to 7 working days!! How am I supposed to afford to buy the wormer I need for my cats now? Outrageous.
Great Customer Service & Best Price Around
I have used Black Cat Medicines several times over the last couple of years to buy Lubrithal for my dogs eyes.I always find they are the cheapest and now don’t even bother looking to see if still the case as their price so far has stayed the same. Item always arrives before the time given and never had an issue with what I have bought. Thank you Black Cat Medicines for providing an excellent service at competitive price.
I WOULD NOT RECOMMEND BLACK CATS…
I WOULD NOT RECOMMEND BLACK CATS MEDICINE TO YOU.
I'm in desperate need of medication for my Yorkie, who is about to give birth at any minute, and I made the terrible error of getting it from Black Medicine. On the night of May 19th, I paid for the fastest 24 hours delivery option available and supposed to receive the medication on 21st May.
I sent them an email in the morning of 20th , explaining that I absolutely need it delivered right away.
I have yet to get the shipment as of today, May 24th, but Hermes informed me that I might receive it on 25th May.
Why? Because Black Cat Medicines delivered it through Hermes, which is now Evri, which has the cheapest and slowest delivery time of 3-5 working days.
Black Cat Medicines who deal with the health of pets should be ashamed.
Do not purchase from them.
Good Service
Easy to order. Delivered early. Exactly as described. Well packaged. Very happy. Thank you.
Perfect
Purchased a cat wormer from Ebay, and the service was brilliant. This seller has a lot of selection in pet medicines so treating at home is made easy. Love the products and would definitely recommend. Thanks, Deb xx
Love this company and have used them…
Love this company and have used them for years. Delivery is pretty much on point and product prices are very competitive. Not sure why they're linked to amazon now though.
Brilliant…fantastic
Brilliant Iam always ordering Rosewood Frizbee for my staffy he loves to play & chew them I must order 2 a week, when I order it comes next day very pleased with this company fantastic. Thank you
Fantastic
Fantastic
Absolutely fantastic products!!
I have been going to my veterinarian with my beautiful cocker Spaniel for years
Bought the products from black cat medicine and he’s doing amazing no more scratching his ears all nice and clear
I will be ordering more now
Thank-you excellent service and very fast delivery service
Shambles... customer agents must be about 12
My order with this company turned into absolute shambles.
I ordered a flea spray from them last week with the promise of delivery on the 10th October.
It never came. I contacted them and they promised me on the 12th that they'd send a replacement next day... so for the 13th. This never came.
They sent a dodgy tracking number but wouldn't explain which courier it was so it was a useless number.
They then told me to go check the Royal Mail delivery office (the tracking number is not a RM one so why go there?) even though they didn't confirm they could see via the tracking a delivery had been attempted.
So during COVID they asked me to go out to a delivery office who they didn't deliver with to then ask them where my parcel is even though I didn't have a delivery note or anything showing a parcel of mine had been in their possession.
They then wouldn't answer my questions regarding the tracking and courier etc and just said again 'I'll send out a replacement :)'.
All of their messages was unhelpful with smiley faces... are they 12 year olds?
So the second time they said they were sending a replacement... well what happened to the initial order? What happened to the first replacement?
They were honestly so unhelpful.
Reported to Amazon.
Just be transparent with customers and stop trying to kill us with kindness by not answering our questions and just responding ':)'. You're not 12. Respond to messages properly.
Good company.
I ordered some tapeworm tablets for my dog. They were very reasonable with free delivery and arrived quickly.
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