Bandai Namco Entertainment Reviews 102

TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the products, citing issues such as items falling apart quickly and limited availability of certain editions, especially in Europe. Customers also frequently reported negative experiences with customer service, describing it as unhelpful and unresponsive, particularly when dealing with account bans or missing items. The pricing of products and the overall staff competence were also significant concerns for many. However, some customers also noted that the company offers exclusive items that are not available elsewhere, which can be a draw despite the other issues.

What people talk about most

Product

Users describe negative interactions with product. Many reviewers express disappointment with product... See more

Customer service

Clients share negative opinions on customer service. Many reviewers describe the support team as useless and... See more

Order

People report ambiguous experiences with order. Many customers describe their ordering experiences as a... See more

Staff

People report negative experiences with staff. Many reviewers express dissatisfaction with the incompetence... See more

Price

Consumers express strong dissatisfaction with pricing. Many reviewers feel that items are overpriced, with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

One punch man made me cry and I had to bleach my eyes with season 1 and fan animations. There's already plenty of reviews talking about what's wrong with one punch man; I will purposely make sure... See more

Rated 1 out of 5 stars

Big fan of their games, but the support team were useless. I was missing a limited edition item from a vinyl order, and they made me unseal the record (ruining its value) to “prove” it was missing. Af... See more

Rated 1 out of 5 stars

We all know they ruined one punch man, probably the most anticipated anime of the year. Just... WHY??? Didn't they see the quality of the previous episodes? Don't they see how huge and loved this se... See more

Rated 1 out of 5 stars

They are so useless, because I asked them why is my dokkan battle account was banned but the support sent me an email they said: the account in question had records of activities that breached our Ter... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Bandai Namco Entertainment, Inc. is a Japanese multinational video game developer and publisher, headquartered in Minato-ku, Tokyo.


Contact info

1.2

Bad

TrustScore 1 out of 5

102 reviews

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1-star

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Rated 2 out of 5 stars

You're Jujutsu Kaisen figure

You're Jujutsu Kaisen figure, Anime Heros series is expensive but low quality. It was a waste of 20$ at target- very lame. It immediately fell apart upon taking it out of the box. 😭

19 April 2026
Unprompted review
Rated 1 out of 5 stars

you suck as s

How a company bound to anime and those great shows, can continously come up with all this ridiculous shit, is beyond me. They should never ever get a new contract for anime. they can so childrens shows, maybe. they do suck to a degree, where americans had to bring in germans to compute. if hayao miyasaki, would ever scoop all the way down to would have to work with you, he would buy your company and stop this stupity, on all ends!

31 January 2025
Unprompted review
Rated 1 out of 5 stars

More than 5 months to solve a simple problem

It's already taking them more than 5 months to solve the problem that I have with the DLC code that came with Elden Ring Nightreign. And every time I ask them what progress they are making, I always get the same answer "we are looking into the mattter".... So not happy with their reply's and that it takes them 5 months+ for a problem that shouldn't take this long.

12 December 2025
Unprompted review
Rated 1 out of 5 stars

Creativity bankrupt

They put no effort in anything. Still waiting for sparking zero to get some kind of quality update, but alas, it was just another DOA game. Don't even get started in One punch man. I for one am not supporting any future releases from them

1 April 2025
Unprompted review
Rated 1 out of 5 stars

season 3 opm

They are money hungry people, how dare they butcher the beloved one punch man with such bad animation. Its a disgrace to the fans who were waiting six 6 years for the new season. Im deeply upset because of this.

16 November 2025
Unprompted review
Rated 1 out of 5 stars

Do you know that in an animation…

Do you know that in an animation characters are supposed to be animated right? Or did you forget when you started production for one punch man season 3? Saitama looks more mobile when I flip the pages of my manga

22 November 2025
Unprompted review
Rated 1 out of 5 stars

Horrible monolithic corporation

Horrible monolithic corporation. Bunch of money hungry parasitic good for nothing boomer ceos that disrespect the source material of OPM whilst prioritising money over passion. This isnt a new thing, it happened with Blue Lock too.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

One Punch Man and it's management made me cry

One punch man made me cry and I had to bleach my eyes with season 1 and fan animations. There's already plenty of reviews talking about what's wrong with one punch man; I will purposely make sure to not watch things connected to bandai namco for some time and somewhat in the future.

I have hatred for the incompetence of the company's management in general and especially One Punch Man.

In the most respectful way,
Good riddance

19 November 2025
Unprompted review
Rated 1 out of 5 stars

Anime

Bandai Namco Entertainment Its the worst potato to make entertainment. One Punch Man season 3 says the story. Will never ever recommend to anyone.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

One Punch Man Deserved Better

The company can release the IP address for One Punch Man and let other companies actually budget for the animation. The people in charge can stop being greedy and start funding good anime.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

We all know they ruined one punch man

We all know they ruined one punch man, probably the most anticipated anime of the year. Just... WHY??? Didn't they see the quality of the previous episodes? Don't they see how huge and loved this series is?? Why are they so oblivious??

Also, why isn't all the negative reviews getting to them?? Will they see my writing here?? It's as if they're intentionally ruining the series.

11 November 2025
Unprompted review
Rated 1 out of 5 stars

worst company in the history of…

worst company in the history of companies burning the hopes of many peoples how dare these people how could they shut down this company or change the whole greedy people there a total overhaul is highly needed

30 October 2025
Unprompted review

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