storage.com Reviews 178

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I was guided through the processes of moving house to the storage facilities at a great price, size of unit required and in a safe site. Very professional and friendly team highly recommend this com... See more

Rated 5 out of 5 stars

How lovely to be surprised with professional, efficient and caring service. Jeff was a voice warmly familiar and welcoming. Yours was the first company I contacted, and there was no need to look els... See more

Rated 5 out of 5 stars

A few hours away from Atlanta coming from Virginia, I quickly receive a follow up call after an online reservation. Upon arrival, Tom and team is ready to get me started through their process. I was... See more

Rated 5 out of 5 stars

This company was very helpful. Instead of pressuring me to make a decision quickly the agent actually helped me figure out what I really needed. I ended up getting a bigger unit, closer to my home for... See more

Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. Boat Storage Facility
  4. RV Storage Facility
  5. Storage Facility

Written by the company

At Storage.com, we believe that renting self storage isn't about the additional space that it provides, but rather the opportunities that are opened up. Whether a family moving to a new city, a student getting ready to head home for the summer, or an entrepreneur hoping to chase down your dreams, self storage is there to help make it all possible. Storage.com is a browse-and-compare website for renting and reserving self-storage units. With thousands of local storage facilities across the U.S. listed on our site, we make it easy to find the storage unit that best fits your storage needs. Whether you’re looking for a storage unit with climate control or electricity, or storage for your car or RV, Storage.com makes the process quick and painless. All you have to do is choose a storage unit and your move-in date, and we’ll take care of the rest. If you ever have any questions, our storage representatives are just a phone call away!

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

178 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rating Your Representative...

I made reservations today at 3pm with an agent named ABBY....SHE IS OUTSTANDING, to say the least! I am in an unfamiliar state, handling the death of a beloved elder in my family. Abby was courteous, understanding, cheerful, knowledgeable, extremely helpful, she went above and beyond to assist me and I TRULY APPRECIATE ALL OF HER EFFORTS...You should be very proud to have her on your team...lol...SHE IS A WINNER!!!! and THANK YOU Thank You thank you ABBY.

3 September 2015
Unprompted review
Rated 5 out of 5 stars

Friendly and professional

The lady (I forgot her name- I'm sorry because you were so great!) who helped me was awesome! She put me at ease and was very helpful. Would definitely call again!

22 August 2015
Unprompted review
Rated 5 out of 5 stars

Very Good!

I just want to say that the last I spoke to was very nice and courteous. And very helpful as well as excited about the deal I was given. Very nice experience! Thanks!

19 August 2015
Unprompted review
Rated 5 out of 5 stars

Great Service, Great Deal

Storage experts at Cube Smart and at the local facility were just great. Attention to detail and attentiveness to the customer's needs evedent throughout the process. Pricing packace and incentives tops, too. I highly recommend Cube Smart!

18 August 2015
Unprompted review
Rated 5 out of 5 stars

A bright light at a dark time!

How lovely to be surprised with professional, efficient and caring service. Jeff was a voice warmly familiar and welcoming. Yours was the first company I contacted, and there was no need to look elsewhere or further to compare. In a word, Outstanding! I could not be more pleased. Exactly what I needed & wanted delivered beautifully at a stressful time in my life. "Thank you"!

18 August 2015
Unprompted review
Rated 5 out of 5 stars

It doesn't get much easier.

Called the toll free number and within 10 minutes I had my storage compartment reserved and ready for me to just show up and pay. Customer Service was great, all questioned answered and no giving out personal payment info over phone.

18 August 2015
Unprompted review
Rated 1 out of 5 stars

Sold me a space that wasn't available

Due to a delay in our new house closing in the new city to be removed to three hours away, I called storage.com to get a storage space for a full house worth of stuff. They found me what I thought was the only 10 x 30 space available in the city of Vancouver Washington. I was a static and very thankful to get it. 10 minutes later the manager of the storage facility called me and said that he had no idea what storage.com was telling me, because that space is not available and they have not had a 10 x 30' space available for months and months. I was left scrambling to find any adequate space for my moving van to move things into the next morning.

I would NOT recommend Storage.com.

15 August 2015
Unprompted review
Rated 5 out of 5 stars

great service!

'Jeff' was thorough, consise, friendly, and found me exactly what I was looking for. He needs a raise. Bravo! :)

13 August 2015
Unprompted review
Rated 5 out of 5 stars

Storage Matters

The representative was very helpful. He even took the time to find me a better deal. He was very thorough, polite, and courteous. I would use this site again.

5 August 2015
Unprompted review
Rated 5 out of 5 stars

Best Service ever

Your representative provided me great service by assisting me with my issues. He was very helpful. I look forward to working with him more.

31 July 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look