We were victims of fraud and frauder used StoneX for it's fraud. After explaining StoneX what happened they did all in their power to help us and retrieved our money. So, although I didn't been usi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stonex is a reliable and trustworthy company with fair prices and good products. I have been placing orders with them for some time, and they have always been punctual with deliveries. If any issue ar... See more
Company replied
very good selection of bullions and coins with good prices. had a little issue with the bank transfer but Melissa was very helpful in clearing it out. shipping was also professional with UPS but it wo... See more
Company replied
Great price, fast shipping with emails warning of every step of the process including delivery. If I had to remove a star it would be because they send a +3K€ product of a plastic bag. How on earth... See more
Company replied
Company details
About StoneX Bullion
Written by the company
Characterised by trust, integrity and expertise, we offer investors an unparalleled platform to buy, sell and safely store their investments in gold, silver, platinum and other precious metals.
With a vision that aims to reshape the traditional norms of precious metals trading, StonexBullion.com integrates advanced digital solutions, ensuring smooth transactions and world-class customer service. Powered by a team of experienced professionals, our platform prioritises transparency so that every ounce traded is authenticated and secured to globally recognised standards.
We provide our clients with up-to-date market analyses to help them make informed decisions. Whether you're a savvy investor or a novice, StonexBullion.com offers a robust, user-friendly interface that combines the tangible value of investment products with the digital simplicity of today's trading world.
Choose StoneX Bullion for a forward-thinking precious metals trading experience. Buy precious metals online securely and quickly from our extensive range of gold and silver bars and coins.
Contact info
Taunustor 1, 60310, Frankfurt am Main, Germany
- +496934877570
- customercare@stonexbullion.com
- stonexbullion.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 2 weeks
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Very professional service
28 February 2025
Unprompted review
Reply from StoneX Bullion
Dear DD,
thank you for your feedback! We appreciate your support and look forward to assisting you again.
Your StoneX Bullion Team
Excellent company
1 February 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Agostino Ruggeri,
thank your for your kind feedback!
We are looking forward to your next order.
Your StoneX Bullion Team
I am very satisfied with the excellent…
I am very satisfied with the excellent quality of the 1oz gold coins purchased from stonex bullion.
Just a weak point that stonex bullion does not do for French customers and it is a shame.
Because we need numbered seals and the number of each seal must be written on the purchase invoice for the French tax administration.
I hope that stonex bullion can make the effort to think about changing this.
_______________________________
Je suis trés satisfait de l'exellente qualité des piéces 1oz gold acheter chez stonex bullion .
Juste un point faible que stonex bullion ne fait pas pour les clients français et c'est bien dommage .
Car nous avons besoin de scéllés numerotés et le numéro de chaque scéllé doit etre inscrit sur la facture d'achat pour l'administration fiscale française.
J'espere que stonex bullion puisse faire l'effort de pensé a changer cela.
3 February 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Qled,
Thank you for your feedback! We're delighted to hear that you're very satisfied with the quality of your 1 oz gold coins. Providing excellent products and service is our priority.
We appreciate your input regarding the requirements for French customers. We understand the importance of numbered seals and invoice documentation for tax purposes. While this is not something we currently offer, we will certainly take your suggestion into consideration as we continuously strive to improve our services.
Thank you for your trust, and we look forward to assisting you again in the future!
Your StoneX Bullion Team
very prompt and fast in honoring the order
they were serious about honoring the order. with UPS, the order arrived in my possession in less than 24 hours. Thank you
6 February 2025
Unprompted review
Reply from StoneX Bullion
Dear Andrei,
thank you for taking your time to provide feedback to our services. We are very happy to hear your positive experience.
Looking forward to your next order!
Your StoneX Bullion Team
Reply from StoneX Bullion
Dear Alex,
Thank you for your feedback!
We're glad to hear you found our service fast and discrete. Looking forward to assisting you again!
Your StoneX Bullion Team
Reply from StoneX Bullion
Dear Mr. Lopez,
Thank you for your feedback!
We're glad to hear you found our service fast and reliable. Looking forward to assisting you again!
Your StoneX Bullion Team
Once again and amazing experience with…
Once again and amazing experience with StoneX Boullion.
I placed my order Thursday afternoon, and initiated the bank transfer immediately. Friday the transfer was processed in my country and I sent the proof to StoneX.
The customer service replied quickly and thanked me for the proof.
Monday morning the transfer was received and the order packed and shipped within hours.
I received my order Wednesday noon with UPS.
Everything went perfectly (as it already did the first time I ordered with StoneX), and I'm extremely satisfied with the professionalism and quick handling of the orders.
Amazing company, hats off and a big.thanks to the employees working there!
24 January 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Nielsen,
thank you for your wonderful feedback!
We're thrilled to hear that your experience with StoneX Bullion was once again smooth and efficient. Providing fast processing, clear communication, and reliable delivery is our priority, and it’s great to know we met your expectations.
We truly appreciate your trust and kind words—your recognition means a lot to our team. Looking forward to assisting you again in the future!
Your StoneX Bullion Team
A safe Internet business
During last 19 months, I had been buying to Stonex Bullion different products, mostly gold, already around 7 times, very decent amounts of money.
And I had been selling to them, a couple of times.
In one hand, I agree completely with all the different good reviews, comments I had read a couple of minutes ago, regarding Service, seriousness, quickness, etc.
But one thing that I like very much, and it is important, is at the time of selling to them.
In less than a week, from the moment I send the parcel to Stonex Bullion through UPS, I had the money in my bank account.
All the transaction went very smoothly, no wandering, peace of mind.
Moreover, the price at which they valorized the gold bars I sent to them, it was exactly the same that it was posted on their webpage at the time they did the pickup (all bars in perfect condition).
Which means, you can predict very accurate the price at which they are going to pay to you.
On the other hand, UPS, at this time, could be their weakest link. Sometimes they can do a very sloppy job, delivery.
I am looking forward to doing more business with Stonex Bullion.
At this time, I see them as a very serious, reliable business.
A very good company to do a safe and clear business with, at which you can have "peace of mind" during the time of the transaction.
Being an Internet business!!! Where trust, many times, it is so difficult to achieve.
28 January 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Asension,
thank you so much for your detailed and thoughtful review!
We’re truly grateful for your continued trust and loyalty over the past 19 months. It’s wonderful to hear that you’ve had such positive experiences with both purchasing and selling through us.
We’re especially glad that you appreciate the transparency and predictability of our pricing and the smoothness of the selling process. Your peace of mind is our top priority, and it’s rewarding to know that we’ve been able to deliver that consistently.
We completely understand your concerns regarding UPS. Reliable delivery is crucial, and we are continuously working with our logistics partners to ensure a seamless experience for our customers. Your feedback helps us identify and address these areas for improvement.
We’re looking forward to doing more business with you and continuing to provide the reliable, transparent, and secure service you’ve come to expect.
Your StoneX Bullion Team
Everything went fine again thank you:)
25 January 2025
Unprompted review
Reply from StoneX Bullion
Dear Classicflo,
thank you so much for your continued trust and support!
We're delighted to hear everything went smoothly once again. If there's anything you need in the future, we're always here to help.
Looking forward to your next purchase!
Your StoneX Bullion Team
Competitive prices
Competitive prices.
Fast, sharp and warm customer service.
I have never been let down.
I have looked for other places to but have simply not found a seller with the above mentioned qualities.
Best regards!
13 January 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Ibsgaard Avagian,
thank you for your amazing feedback!
We’re thrilled to hear that you value our competitive prices, fast and warm customer service, and reliability. It’s an honor to know we’ve earned your trust and that our dedication to quality has stood out to you. Your support means everything to us, and we look forward to continuing to serve you in the future.
Your StoneX Bullion Team
Quality products, professional, prompt, 5 star service delivery
Professional, prompt and courteous customer service and communication throughout; quality products with competitive market prices; quick delivery and real-time and effective tracking. Bought several bullion bars - very satisfied w/ the purchase, customer service received and the overall process. For would-be customers looking for a reliable service to facilitate your investment in precious metals, Stone X Bullion ticks all the boxes. I look forward to future transactions.
10 January 2025
Unprompted review
Reply from StoneX Bullion
Dear SS,
thank you for your fantastic review!
We’re thrilled to hear you were satisfied with every aspect of your experience – from our professional and courteous customer service to the quality of our products and efficient delivery. It’s wonderful to know that our efforts have met your expectations and earned your trust.
Your recommendation means a lot to us, and we look forward to assisting you with your future investments in precious metals.
Your StoneX Bullion Team
Very good
Everything went smooth, good delivery time regardless Christmas and New Year. I'm in Croatia, no shipping problems, except I would suggest that for so expensive items, the delivery company asks for ID. The delivery man just gave the package, he didn't confirm that's that me - the person who ordered.
10 January 2025
Unprompted review
Reply from StoneX Bullion
Hvala vam na povratnim informacijama!
Drago nam je čuti da je sve prošlo glatko i da ste zadovoljni dostavom, posebno s obzirom na blagdane.
Razumijemo vašu zabrinutost – dostavljač je obavezan zatražiti osobnu iskaznicu prilikom isporuke, a mi ćemo svakako pratiti situaciju s dostavnom službom kako bismo osigurali da se to poštuje.
Srdačan pozdrav,
Vaš StoneX Bullion tim
Fast order and fast delivery
Fast order and fast delivery. Very trust company
13 December 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Alfares,
thank you for your kind words!
We’re thrilled to hear you were pleased with our fast service and that you trust us. Your confidence means everything to us, and we look forward to serving you again soon. If there’s anything else we can do to make your experience even better, don’t hesitate to reach out!
Your StoneX Bullion Team
I was pleasantly surprised by the quick…
I was pleasantly surprised by the quick service from StoneX; however, I faced a small issue with the UPS delivery. I received a message stating that the expected delivery time was by the end of the day, but the parcel arrived before noon while I was not at home.
After following up with UPS, I was eventually able to collect my parcel from a point of sale rather than the head office, which I had originally been informed it would be returned to. Thankfully, I called again before heading to the head office, as the information provided earlier was not accurate.
I understand that this issue was not related to StoneX, and I will definitely use their services again. However, I recommend working with delivery partners to improve the process. For example, providing a more precise schedule or notifying customers (via phone or email) at least an hour before delivery would make the experience smoother.
29 November 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Chedid,
thank you for sharing your detailed feedback!
We’re pleased to hear you were satisfied with our quick service and that you’ll be using StoneX again. However, we’re sorry to learn about the challenges you faced with the UPS delivery. We understand how important accurate delivery information is, and we appreciate your thoughtful recommendations.
While delivery issues are outside our direct control, we take your input seriously and will continue to work closely with our logistics partners to improve the delivery experience. Your suggestions for more precise scheduling and timely notifications are valuable, and we will share them with our partners to enhance future service.
Thank you for your trust, and we look forward to serving you again!
Your StoneX Bullion Team
👍👍👍👍👍👍👍👍👍👍
27 November 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Dmitrijs,
thank you for your positive feedback.
We are looking forward to your next order!
Your StoneX Bullion Team
Excellent products and prices
12 November 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Gaspy,
thank you for your positive feedback!
It's great to hear you're satisfied with the products and prices.
Looking forward to your next order!
Your StoneX Bullion Team
2nd time ordering from Stone X bullion…
2nd time ordering from Stone X bullion and in both cases the service was phenomenal and the articles have been shipped on the same day as funds was cleared.
Delivery is a bit unpredictable, especially UPS as neither of the 2 occasions did they deliver on the predicted time slot. Waiting at home and just before the last hour of the predicted time slot you receive a new time slot notification, wasting the entire day waiting for a package.
Will use Stone X bullion again in the future, highly recommend.
7 November 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Kaden,
thank you for being a returning customer and for your high recommendation!
We're delighted to hear our team provided prompt service and ensured quick dispatch once your funds cleared. We’re sorry to hear about the unpredictable UPS delivery timing - it’s understandably frustrating to have your day disrupted. While we do rely on UPS for shipping, we’ll certainly forward your feedback to their team to improve the accuracy of their time slots.
We look forward to assisting with your future orders and appreciate your trust in StoneX Bullion!
AVOID HUGE DELIVERY ISSUE
Finally took the decision to invest in gold and made an important order the 6th September, I was so happy because the order got shipped pretty quick.
Took some days off for the delivery and waited the whole day at home phone ready to answer the UPS delivery man.
The guy never showed and the tracking got marked as delivered. I instantly contacted UPS for more informations because I literally put my life savings into this order and the UPS department told that they might be some error and they would investigate.
I also contacted Stone X and explained the whole situation.
At this day they still haven't solved the problem and they gave me weids answers as did you ask your neighbors if they have received it or can you please take a picture of your house so the driver doesn't miss it.
I can t understand how a 15000€ order can be lost or give nrandomly to someone without identity confirma tion. It's been 2 months and they don't give me update anymore and everytime i try to contact them they say they re still investigating but i m pretty sure this is bullshit.
Please avoid !
9 September 2024
Unprompted review
Very good
Very good . I made several orders with Stonex . Last time there was something wrong with Ups shipping ,i made a complain and their assistance managed those problems and answered me back in less than two hours .
28 October 2024
Unprompted review
Reply from StoneX Bullion
Dear Luca,
Thank you for your positive feedback and for being a loyal customer!
We're glad to hear that despite the UPS issue, our team was able to address your concern promptly and provide the support you needed.
Your satisfaction is our priority, and we’re here to ensure a smooth experience for you every step of the way.
Looking forward to assisting you with future orders!
Your StoneX Bullion Team
Buy with closed eyes
30 September 2024
Unprompted review
Reply from StoneX Bullion
Dear Customer,
thank you for your enthusiastic endorsement!
We’re thrilled to hear that you have such confidence in us. Your satisfaction is our top priority, and we look forward to serving you again!
Your StoneX Bullion Team
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