Stones Boatyard Ltd Reviews 

1,494
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 473 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that orders consistently arrive the very next day packed with great care. Buyers are also deeply impressed by the wonderful personal touches, such as custom handwritten notes and thoughtful extras included inside the boxes. Some reviewers were not happy with minor initial delivery snags or missing components, though the responsive team quickly resolved those problems. Despite experiencing these occasional hiccups, people consistently find the overall purchasing service highly dependable and look forward to returning for future equipment needs.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting that items arrive in perfect... See more

Delivery service

Clients share positive opinions on delivery_service, noting consistently fast shipping times and reliable... See more

Service

People report positive experiences with service, describing it as fast, efficient, and second to none.... See more

Order

Reviewers highlight positive aspects of ordering, noting that the order process is super easy and items are... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The reviews are all true. A company whose Customer Service is exemplary. Ordered a Yeti Tundra 45 & Yeti ice (what a cooler)online Tuesday morning, arrived Wednesday morning. Along with a hand writte... See more

Company replied

Rated 5 out of 5 stars

Looking for a big green egg book for a beginner as a gift. Contacted Stones Boatyard Big Green Egg for advice - dispatched same day and arrived hours later. Super fast unparalleled service and my go t... See more

Company replied

Rated 5 out of 5 stars

Stones Boatyard was the only place online, anywhere, I could find a Yeti Rambler Travel Mug in the colour I wanted to match others I have in the range. First class personal service and super fast de... See more

Company replied

Rated 5 out of 5 stars

Yet another last minute gift problem solved by Stones Boatyard Yeti shop. Delivered within hours and a very happy 21st birthday for the recipient who received a gorgeous shocking pink yeti wine cooler... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Grill
  3. BBQ Area
  4. Grill Store
  5. Home Goods Store
  6. Water Cooler Supplier

Written by the company

At Stones Boatyard, we blend a love for the outdoors with two unrivalled brands: YETI for premium outdoor gear, and Big Green Egg for world-class outdoor cooking. From rugged YETI coolers and drinkware to the iconic Big Green Egg BBQs and accessories, our extensive range is perfect for adventurers and food lovers alike. Whether you’re gearing up for your next trip or creating the ultimate garden kitchen, our showroom and online store have everything you need. Our knowledgeable team is here to offer expert advice and tailored service to help you find exactly what you're looking for. We're proud to offer only genuine YETI and Big Green Egg products, all backed by our commitment to quality and customer satisfaction. Explore our range online or visit our Devon-based showroom and let Stones Boatyard help you get the most out of the great outdoors. Order before 2pm for free next working day delivery on orders over £75.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,494)

456 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great fast service

Stones Boatyard were very quick to package up my item and it arrived within about 3 days which was very fast! Hannah one of the staff there even included a handwritten postcard along with the product which I thought very thoughtful.
Thank you again!

3 July 2026
Unprompted review
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you so much for such a kind review, that's really made my day! I'm so glad the parcel arrived quickly and that the little postcard was a nice surprise. It's always a pleasure to add a personal touch where we can. Thanks again for taking the time to write this, and hope to help again soon!

Rated 5 out of 5 stars

Excellent product, excellent service!

Excellent product, excellent service, excellent price.
Stones Boatyard was recommended by a friend who knew I was looking for a Yeti Roadie 24 2.0, I contacted Katie and asked about the cooler and ice, and the possibility of having them delivered for a specific day, all handled in a friendly and efficient manner and at a very good price. The cooler arrived this morning with a ‘good reliable courier’ as expected it is an excellent product and it was nice to have a little card inside from Stones Boatyard with a personal message, just reaffirming the excellent customer service, trust pilot don’t do six stars, but if they did Stones Boatyard would get them for this purchase.

3 July 2026
Unprompted review
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you so much for such a wonderful review. Six stars would be very much appreciated and we'll take it! Really pleased Katie could sort everything out for you, and that the Roadie 24 arrived safe and well with the courier. So glad the little card was a nice touch too, it's these small things we love adding in where we can. Please thank your friend for recommending us to you, and thank you for taking the time to write such a lovely review. Hope to help again soon!

Rated 5 out of 5 stars

great service

great service, order delivered within 24 hrs foc - special thanks to Kate for the lovely handwritten note in the parcel :)

1 July 2026
Unprompted review
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thanks so much for the lovely review! So glad the order arrived so quickly. Hope we can help again soon.

Rated 5 out of 5 stars

Pretty much always good and quick…

Pretty much always good and quick dispatch means that you know you're going to get the item delivered as expected.

Can't complain

8 June 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thanks so much for the review. We are really glad our dispatch has been consistently quick and reliable for you. It's exactly what we aim for, so it's great to know it's coming through! Thanks again for taking the time to write this, and we hope to help again soon!

Rated 5 out of 5 stars

Fantastic service & product

Fantastic dervice, all our irrelevant wuestions were answered promptly and the detail to attention upon a very fast delivery were decond to none. Marvelous

26 June 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thanks so much for the lovely review. Marvellous is exactly what we're aiming for! Thanks again for taking the time to write this, and for leaving us 5 stars.

Rated 5 out of 5 stars

Amazing Service

I’ve bought a few Yeti items from Stones over the years and the service is always the best! The extra mile they go to is always appreciated, and cheeky requests accommodated. Thank you Kate and team!

30 June 2026
Unprompted review
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

It means a lot that you keep coming back to us for your Yeti goodies! Thank you for taking the time to write this, and we look forward to helping again soon.

Rated 5 out of 5 stars

The service that you provide was second…

The service that you provide was second to none.
My Yeti Roadie turned up well packaged and with the added bonus of a bottle of Rose wine.
Thank You.

22 June 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thanks so much for the lovely review. We hope you managed to chill the wine in your new Roadie and enjoy it with all this hot weather! Thanks again for taking the time to write this, and hope we can help again soon.

Rated 5 out of 5 stars

Delivery was very fast

Delivery was very fast, Love my Yeti cap. Thank you!

27 June 2026
Unprompted review
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thanks for the review and 5 stars!

Rated 5 out of 5 stars

Brilliant service yet again

Brilliant service yet again, from ordering to my door 2 days , you can’t get better than that , thanks again!

22 June 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

We like a speedy delivery and thank you for coming back to us "yet again," that really means a lot! Thanks again for taking the time to write this, and for the 5 stars!

Rated 5 out of 5 stars

Really fast delivery and great product

Really fast delivery and great product. Will definitely use this company again - very friendly and efficient service

25 June 2026
Unprompted review
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for taking the time to leave us a review and 5 stars!
We look forward to helping you again soon!

Rated 5 out of 5 stars

A slightly overdue review :)

A slightly overdue review, but a well-deserved one!

Kate was absolutely fantastic in helping me decide which Yeti cooler would be best for my hen do. She was kind, patient, incredibly knowledgeable, and took the time to answer all of my questions, making the whole decision process so much easier.
When my Yeti Roadie arrived, I was touched to find an extra-special yeti wine mug included as a gift, along with a lovely handwritten note from Kate wishing me a great hen do. It was such a thoughtful personal touch and really made my day.
I'm pleased to report that the Roadie was worth every penny! I took it to my hen do at Green Man Festival in August, and it performed brilliantly all weekend. It kept everything cold throughout the festival and ensured our cocktails stayed perfectly chilled.
Thank you, Kate, for your exceptional customer service and thoughtfulness. You're a star! Amber xxx

14 August 2025
Unprompted review
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Amber, thank you so much for this gorgeous review - it's made our day! We'll be sure to pass this on to Kate, who'll be absolutely thrilled to read it.
So glad the Roadie earned its keep at Green Man, that's exactly what it's built for, and it's great to know your cocktails stayed properly chilled all weekend! Hope the hen do itself was just as brilliant. Thanks again for taking the time to write this, we really appreciate it.

Rated 5 out of 5 stars

Awesome store

Great store, with lots of amazing yeti items in all different colours in stock. Staff are super friendly an helpful. Will definitely be coming back.

17 June 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for such a lovely review! We do love showing off our brand new showroom and the full range of YETI stock for people to choose from, and it's great to hear the team looked after you well too.

Hope to see you again soon.

Rated 5 out of 5 stars

Super

Super! speachless! quick delivery

17 June 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for the fantastic feedback! We're delighted you were happy with the speedy delivery. Enjoy your purchase, and we hope to help you again soon!

Rated 5 out of 5 stars
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for your wonderful feedback! We're delighted to hear you're happy with your purchase and that it arrived so quickly. We really appreciate your support and hope you enjoy using it for many years to come!

Rated 5 out of 5 stars

Great thanks

16 June 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for your feedback! We really appreciate your support and hope ywe can help again soon.

Rated 5 out of 5 stars

Fast delivery as always

Fast delivery as always. Thanks

16 June 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

We really appreciate your support and hope you enjoy using it for many years to come!

Rated 5 out of 5 stars

Great personalised service

Quick, no hassle delivery with a thoughtful personalised note included.
Will definitely use again.

16 June 2026
Unprompted review
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for your lovely review! We're so pleased to hear that your order arrived quickly and hassle-free, and that the personalised note made a positive impression. We really appreciate your support and look forward to helping you again in the future!

Rated 5 out of 5 stars

Excellent Service…

As ever an excellent and speedy service with my Yeti items arriving before 0930hrs the day after they were ordered.

15 June 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for your continued support and for taking the time to leave such a great review. We're delighted to hear that your Yeti order arrived so quickly and that our service continues to meet your expectations. We truly appreciate your loyalty and look forward to serving you again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look