Very disappointing customer service.
Very disappointing customer service.
I placed an order for samples with an estimated delivery date of 3 September. It is now 10 September and I have not even received a shipping confirmation.
What is even more frustrating is the complete lack of communication. I have already sent three emails asking for an update and have still not received a proper response.
The whole purpose of ordering samples is to evaluate the product before potentially placing a larger order. If this is the customer experience already at the sample stage, it does not give me much confidence in placing a bigger order with Stoneleaf.
Delays can happen, but repeatedly ignoring customer emails is not acceptable. I am now requesting an immediate and clear update on my order. If I continue to receive no response, my next step will be to pursue the matter formally and seek legal advice.
Update: after my review here I was contacted by the company and they have resolved the shippment issue. I have now received my shipping information thru another carrier. Will update once i received the sampels