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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their fun designs, high quality, and practicality, often highlighting items like gift bags and Bible covers. Many people appreciate the excellent customer service, noting prompt, helpful, and kind responses that effectively resolve issues and provide updates. However, some customers experienced significant delays with their orders and deliveries, with some reporting long waiting times and issues with tracking information. A few other people also felt that the customer service, despite being responsive, sometimes provided conflicting information or failed to deliver on promises regarding refunds or complimentary items.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many praising the quality, design, and... See more

Quality

Clients share positive opinions on quality, frequently praising the products as well-made with durable... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers report positive... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers experienced fast shipping... See more

Customer service

Consumers generally express high satisfaction with customer service, often describing it as "wonderful,"... See more

Based on these reviews

Rated 5 out of 5 stars

The bags themselves are great — fun, lighthearted, and exactly the kind of levity I wanted for gift giving. However, I wish the inventory and lead times had been communicated more accurately. We ended... See more

Rated 5 out of 5 stars

Absolutely obsessed with StickyBestie Bible cover! I originally ordered the wrong size, but their customer service was incredibly kind and generous, they helped me get the correct size for free, whic... See more

Rated 5 out of 5 stars

I ordered 2 bags. The first one was perfection and exactly what I hoped for. The other arrived folded and bent, which was disappointing. When I reached out the customer service team was prompt and cou... See more

Rated 5 out of 5 stars

This is what customer service should look like! I didn’t receive my order which at the time was buy 1 get 1 free. Contacted customer service and even though they no longer have this special, they ar... See more


Company details

  1. Fashion Accessories Store

Written by the company

Hey Bestie 👋🏽 Ready to stick with us? Celebrity Fave Accessory Brand Stocked at @urbanoutfitters @prettylittlething & 1500+ retailers globally


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great bag

Great bag. It said it would come with 2 an only came with 1. Other than that great product and excited to use!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

A+ Customer Service

Customer service was incredibly helpful! They worked with me and offered wonderful support! I will definitely recommend the company to others!

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service! Very quick email response. I wanted to exchange one of the city pouches for a new color, and instead - they’re offering to send a replacement with no returning! So easy to deal with, definitely will be ordering from this company again.

18 April 2026
Unprompted review
Rated 3 out of 5 stars

Ordered product, waiting to receive.

I played an order with BOGO promotion. Website allowed me to place the order but it did not translate to the company. Company is asking that I write a review to receive the second pouch. Looks very cute, excited to get it!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

City girl

City girl pouch is wonderful, excited to use daily. Prefect size toss around bag for my golf days, to store my jeep ducks and traveling needs.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

The customer service is 12/10

The customer service is 12/10! I had a question about my order and not only did they answer my question, the response time was so fast!! Ontop of that the bags are sooo cute! I purchased them for my bachelorette party!

14 April 2026
Unprompted review
Rated 4 out of 5 stars

Customer service was great

Package was very delayed, but they agreed to let me keep it AND send my daughter one! Cant wait to see it! Stay tuned for updates! ⭐️

14 April 2026
Unprompted review

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