Great choice and great customer service. The sales staff are so helpful and informative about options, style and fabric choice and this really helped in making the right choice for our new sofa set.... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Sarah was extremely helpful throughout our process of buying furniture. They are also prepared to store the furniture until we move back to the UK. I would definitely recommend this company. The l... See more
Company replied
I love shopping at this family owned store. I like the quality and choice of products. The lady that served us was Carolyn, not at all pushy but informative when i asked for help. I went in to purchas... See more
Company replied
The customer service experience was warm and friendly. Very helpful staff and you were made to feel a valued customer. Very informative and knowledgeable staff. Even got a champagne and cup of tea whi... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Upholstery Shop
Written by the company
Operating from our home on Cleethorpe Road, Grimsby, We provide our customers with excellent service and quality home furnishings from dining sets and sofas to beds and mattresses. As a local family company since 1907 we would love to hear your feedback on how fantastic our service has been or if we need to improve a little more!
Contact info
143-151 Cleethorpe Road, DN31 3AY, Grimsby, United Kingdom
- 01472233111
- office@stevensonsgroup.co.uk
- stevensonsgroup.co.uk
4.7
Excellent
920 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lady was so helpful and friendly
The lady was so helpful and friendly, not pushy at all. We weren’t totally sure what we needed but armed with all the info and product details she provided, we made our purchase. A very hassle free visit - thank you
23 March 2025
Reply from Stevensons Furniture
Thank you for your lovely review! We're so glad to hear that you had a hassle-free shopping experience and that our team could provide all the information you needed to make the right choice. We truly appreciate your support and hope to see you again!
Excellent customer service
Excellent customer service and choice in store. We have shopped at Stevensons for years and are always happy with the experience. On this occasion there were many sale items with good savings available
19 March 2025
Reply from Stevensons Furniture
Thank you for your loyalty and kind words! We're thrilled to hear that you’ve had great experiences shopping with us over the years. It’s wonderful that you found some great savings in our sale—we always love offering quality products at great value. We look forward to welcoming you again soon!
Carolyn is a Very informative and…
Carolyn is a Very informative and helpful staff member who knew exactly what each product was and explained this when we asked. So welcoming and friendly. A store with a good reputation that sells good quality products
22 March 2025
Reply from Stevensons Furniture
Thank you for your wonderful feedback! We're so pleased to hear that Carolyn provided you with helpful and informative service. She truly enjoys assisting customers, and we’ll be sure to pass on your kind words. We appreciate your support and hope to see you again soon!
Outstanding service
Outstanding service. Really helpful staff with no high pressure sales.
15 March 2025
Reply from Stevensons Furniture
Thank you for your kind words! We're delighted to hear you had a great experience with our team. We pride ourselves on offering helpful service without any pressure. Enjoy your purchase, and we hope to see you again!
Pleasant helpful staff
Pleasant helpful staff. Arrangements for delivery easily sorted.
23 March 2025
Reply from Stevensons Furniture
Thank you for your great feedback! We're glad you found our service friendly and knowledgeable, and that your delivery was smooth and on time. We appreciate your support and hope you enjoy your purchase
Friendly and knowledgeable service at a…
Friendly and knowledgeable service at a good price. Delivery also on time and efficient.
21 March 2025
Reply from Stevensons Furniture
Thank you for your feedback! We're delighted to hear that you found our service friendly and knowledgeable, and that your delivery was timely and efficient. We truly appreciate your support and hope to see you again soon!
We bought some bedroom furniture last…
We bought some bedroom furniture last year from Stevensons of which we have been very pleased with. Decided to have some matching chest of drawers to add to them. The customer service from both Carolyn and Chloe was excellent. Highly recommend both the shop and these ladies.
21 March 2025
Reply from Stevensons Furniture
Thank you so much for your continued support! We're delighted to hear that you’re pleased with your furniture and that Carolyn and Chloe provided excellent service. We’ll be sure to pass on your kind words to them. Enjoy your new chest of drawers
Carolyn was really helpful
Carolyn was really helpful. Very knowledgeable on different mattresses and helped me make the right choice. Thanks Carolyn, I really appreciated you going above and beyond for me.
22 March 2025
Reply from Stevensons Furniture
Thank you for your kind words! We're delighted to hear that Carolyn was able to help you find the perfect mattress. She takes great pride in her knowledge and customer service, and we’ll be sure to pass along your appreciation. Enjoy your new mattress!
New armchair
Staff very helpful and accommodating. Good value for money. Excellent quality.
19 March 2025
Reply from Stevensons Furniture
Thank you for your wonderful feedback! We're delighted to hear that you found our staff helpful and accommodating, and that you’re happy with the quality and value of our products. We look forward to welcoming you again soon!
Reply from Stevensons Furniture
Thank you for your kind words! We're so pleased to hear that you found our service efficient and friendly. We look forward to welcoming you again soon!
Fantastic Experience
I would definitely recommend Stevensons, I can't praise them enough Chloe helped us throughout, giving great advice whilst giving us time and space to make the right decision. It was a pleasure to go somewhere with such lovely staff. My daughter felt totally at ease trying all the mattresses and consequently we chose and purchased a great mattress at a good price. Thanks to Carolyn aswell for her knowledge and help. Would highly recommend.
17 March 2025
Reply from Stevensons Furniture
Thank you so much for your glowing review and recommendation! We’re delighted to hear that Chloe and Carolyn made your experience so enjoyable and that you found the perfect mattress. Providing helpful guidance while giving customers the space to decide is exactly what we strive for. We truly appreciate your kind words and look forward to welcoming you again in the future!
staff made this a fantastic experience.
staff made this a fantastic experience.
very helpful and knowledgeable.
4 March 2025
Reply from Stevensons Furniture
Thank you for your kind words! We're thrilled to hear that our team made your experience fantastic. Providing helpful and knowledgeable service is what we strive for, and we truly appreciate your feedback. We look forward to welcoming you again soon!
I enjoyed choosing my mattress
I enjoyed choosing my mattress, being shown a variety, trying them and having guidance on selecting the right one.
Mainly, the staff were patient and friendly with no attempts at pressure.
8 March 2025
Reply from Stevensons Furniture
Thank you for sharing your experience! We're so pleased to hear that you enjoyed selecting your mattress and found our team patient and helpful. Ensuring a relaxed and pressure-free shopping experience is important to us, and we’re delighted that you felt comfortable. We hope you love your new mattress, and we look forward to seeing you again in the future!
Such a wonderful shop…
Stevensons Furniture is such a lovely shop. Every visit for me has resulted in a purchase and other visits needed to purchase the must haves I found at my last visit. Staff are helpful, friendly and welcoming.
8 March 2025
Reply from Stevensons Furniture
Thank you so much for your wonderful review! We’re delighted to hear that every visit has been a memorable one and that our pieces have found a place in your home. Our team truly appreciates your kind words, and we look forward to welcoming you back for more must-haves soon!
The sales person Carolyn was so helpful…
The sales person Carolyn was so helpful and genuinely focused on our needs. She was empathetic and afforded us all the time we needed. Thank you so much.
13 March 2025
Unprompted review
Reply from Stevensons Furniture
Thank you for your wonderful feedback! We're delighted to hear that Carolyn provided such helpful and attentive service. We’ll be sure to pass on your kind words to her. If there’s anything else we can do for you, please don’t hesitate to reach out. We truly appreciate your support!
Assistant was knowledge and his expertise was gratefully received
Your assistance was kind, patient and professional throughout. A pleasure to shop with you
25 February 2025
Reply from Stevensons Furniture
Thank you so much for your kind words! We're delighted to hear that you had a pleasant shopping experience with us. Providing professional and patient assistance is always our goal, and it’s wonderful to know it made a difference for you. We truly appreciate your support and look forward to welcoming you again soon!
Reply from Stevensons Furniture
Thank you for your kind words! We're delighted to hear that you had a great experience with our team. Providing excellent service is always our priority, and we truly appreciate your support. We look forward to welcoming you again!
Very nice helpful and professional
8 March 2025
Reply from Stevensons Furniture
We truly appreciate your kind words! It’s great to hear that you found our team helpful and professional. Your feedback means a lot to us, and we look forward to welcoming you again in the future.
Felt able to wonder round without being…
Felt able to wonder round without being questioned The staff very helpful when asked for help or information .
26 February 2025
Reply from Stevensons Furniture
Thank you for your kind words! We're so pleased to hear that you felt comfortable browsing at your own pace and that our team was helpful when needed. We always strive to create a relaxed and welcoming shopping experience, so it’s wonderful to know that came across.
We appreciate your support and look forward to seeing you again!
Great selection of beds
Great selection of beds, staff very friendly left to browse with the advice they were there if we needed any help, not pushy for a sale.
2 March 2025
Reply from Stevensons Furniture
We’re so pleased to hear that you enjoyed browsing our selection of beds and that our team made you feel comfortable and supported without pressure. Providing a relaxed shopping experience is something we truly value, so your kind words mean a lot to us.
Thank you for taking the time to share your feedback—we hope to see you again soon!
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