Received our beautiful corner sofa from Stevensons this week. Really good quality, looks brilliant in our room. Original sale staff were excellent and same applies to after sales. Can't recommend an... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Wanted quality & local… so Stevensons it is. We’d previously had DFS sofas but the quality of those was deteriorating. Dealing face to face in store with knowledgeable people, assistance in provid... See more
Company replied
Great choice and great customer service. The sales staff are so helpful and informative about options, style and fabric choice and this really helped in making the right choice for our new sofa set.... See more
Company replied
From a customer care point of view, David is exceptional, nothing is too much trouble and he goes out of his way to make you feel a very special customer. Our purchase is not due until September but I... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Upholstery Shop
Written by the company
Operating from our home on Cleethorpe Road, Grimsby, We provide our customers with excellent service and quality home furnishings from dining sets and sofas to beds and mattresses. As a local family company since 1907 we would love to hear your feedback on how fantastic our service has been or if we need to improve a little more!
Contact info
143-151 Cleethorpe Road, DN31 3AY, Grimsby, United Kingdom
- 01472233111
- office@stevensonsgroup.co.uk
- stevensonsgroup.co.uk
4.8
Excellent
951 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Side table
Ordered a side table.
Great communication and quick delivery - and the best price!!!!
16 January 2025
Reply from Stevensons Furniture
Thank you for your fantastic review! We're so pleased to hear you were happy with the communication, speedy delivery, and great pricing. We appreciate your support and hope you enjoy your new side table
Reply from Stevensons Furniture
Thank you for your kind words! We're delighted to hear that you found our team obliging and helpful. Providing great service is always our priority, and your feedback means a lot to us. If you ever need anything else, we’re always happy to assist!
Great stock and lovely sales staff!
With a great selection of furniture and decorative furnishings to suit most budgets we have been coming back for 20years due to their excellent customer service.
Tessa was incredibly knowledgeable,helpful and attentive but was the least pushy salesperson we have dealt with in a long time, an absolute pleasure! We cannot wait for our new settee and will be back!
20 January 2025
Unprompted review
Reply from Stevensons Furniture
Thank you so much for your kind words and for being a loyal customer over the past 20 years! We’re delighted to hear that our selection and customer service continue to meet your expectations.
We’re especially thrilled that Tessa provided you with such a positive experience—your feedback truly means a lot to us. We can’t wait for you to enjoy your new settee and look forward to welcoming you back again soon!
Good experience
Visited Stevensons Furniture twice to look at a recliner sofa. Was attended to by Dave who remembered my friend and I had been in the store before. Was very helpful, informative and patient, I didn't feel rushed at all while making a decision.
17 January 2025
Reply from Stevensons Furniture
Thank you for taking the time to share your experience! We're delighted to hear that Dave provided helpful and attentive service during your visits. Our goal is to ensure every customer feels comfortable and well-informed when making important decisions, and we're glad you didn't feel rushed. We truly appreciate your support and look forward to assisting you again in the future!
Lovely helpful people who were all…
Lovely helpful people who were all willing to help and advise us. Some excellent furniture at competitive prices. Will definitely shop here again thanks
17 January 2025
Reply from Stevensons Furniture
Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you and that you found our furniture and prices to your liking. We truly appreciate your feedback and look forward to welcoming you back for your next shopping experience. Thanks again!
Always get good service from a…
Always get good service from a knowledgeable team. A wide range of products at prices to suit everyone.
8 January 2025
Reply from Stevensons Furniture
Thank you for your fantastic feedback! We're thrilled to hear that you've consistently received great service from our knowledgeable team. It's our goal to offer a wide range of quality products at prices that suit everyone, and we truly appreciate your continued support. We look forward to serving you again soon!
The lady that looked after us was very…
The lady that looked after us was very helpful
18 January 2025
Reply from Stevensons Furniture
Thank you for your kind words! We're delighted to hear that our team member was helpful during your visit. Providing excellent service is our top priority, and it's wonderful to know we met your expectations. We appreciate your support and hope to assist you again in the future!
Kitchen Stools
We purchased some new kitchen stools from here last week. Our sales assistant Josh was very welcoming and helpful, we wouldn’t hesitate to recommend this company and have used them before.
15 January 2025
Unprompted review
Reply from Stevensons Furniture
Thank you for your wonderful feedback! We're so pleased to hear that you had a great experience with Josh and that you're happy with your new kitchen stools. Your recommendation means a lot to us, and we're thrilled to have had the opportunity to assist you again. If you need anything in the future, we’re always here to help. Thanks for your continued support!
New mattress
We went into the shop looking for a replacement mattress and were quickly shown a wide range. The assistant was very helpful and we tried each mattress and chose the one we wanted. We paid on the spot and a few days later received a phone call, agreeing when it could be delivered.
The delivery arrived on time. The old mattress was removed and the new one put in place very quickly.
The new mattress is great, so service and delivery have all been good.
17 January 2025
Reply from Stevensons Furniture
Thank you so much for your kind review! We're delighted to hear that you had a smooth and enjoyable experience selecting your new mattress. Our team takes great pride in providing helpful service and ensuring timely delivery, so it's wonderful to know we met your expectations. We hope you’re enjoying your new mattress, and if you ever need anything in the future, please don't hesitate to contact us! Thanks again for choosing us!
Came 27th December bought a mattress…
Came 27th December bought a mattress £500. Plus Told warehouse was off till the 2nd of January. Heard absolutely nothing had to call Saturday 11th .on my receipt it says urgent. Not impressed as at first the guy at Stevensons couldn't even find my order.
11 January 2025
Reply from Stevensons Furniture
Thank you for sharing your experience with us and thank you for taking my phone call today off the back of your review. I sincerely apologise for the inconvenience caused by the misunderstanding of when manufactures reopen after the Christmas period. This is certainly not the level of service we strive to provide, especially as you mentioned choosing to shop with us again because of our service.
We understand how important clear communication and timely deliveries are, especially for such a significant purchase.
I have reviewed the phone calls from 11th January with our team to improve how we handle paperwork when it isn’t immediately accessible, such as during office closures over the weekend.
I’m glad we could demonstrate how quickly we act once the item is available in our warehouse, and I hope this reflects our commitment to resolving issues as efficiently as possible with the mattress being with you by 14th January.
Thank you again for bringing this to our attention. Your feedback is invaluable, and we truly appreciate your patience and understanding as we continue to improve.
A refreshing experience buying a new…
A refreshing experience buying a new mattress yesterday at Stevensons, relaxed environment with absolutely no pushy sales techniques, Carolyn was helpful and pleasant making our choice a simple and easy one, highly recommend anyone to use Stevensons every time.
11 January 2025
Unprompted review
Reply from Stevensons Furniture
Thank you for sharing your experience! We're thrilled to hear that you enjoyed a relaxed and hassle-free shopping environment with us. Carolyn will be delighted to know she made your mattress selection simple and pleasant. We truly appreciate your recommendation and look forward to serving you again in the future!
Reply from Stevensons Furniture
Thank you for your kind review! We're so glad you're happy with your purchases, our service, and the discount. Your satisfaction means a lot to us, and we hope to serve you again soon!
Reply from Stevensons Furniture
ank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our service and found our team friendly. We truly appreciate your support and look forward to welcoming you back!
Helpful and friendly staff
Helpful and friendly staff. Good selection of stock to choose from.
4 January 2025
Reply from Stevensons Furniture
Thank you for your kind words! We're thrilled to hear that you found our staff helpful and friendly, and that our selection met your expectations. We hope to see you again soon!
Great friendly service. Went into Stevenson this morning to…
Went into Stevenson this morning to look for a settee and chair. We were given an instant greeting by Tessa. I liked the fact we could browse and discuss between ourselves before we were approached by staff. Tessa discussed our options with sizing and colours and was very informative and personable. No hard sell and very friendly. Love this store.
Donna and Simon.
10 January 2025
Unprompted review
Reply from Stevensons Furniture
Dear Donna and Simon,
Thank you for sharing such a lovely review! We're thrilled to hear that your visit to Stevenson was so positive. Tessa will be delighted to know that her friendly and informative approach made your experience enjoyable.
We strive to create a relaxed environment where customers feel comfortable browsing and making decisions at their own pace, so it’s wonderful to hear that this stood out to you.
We truly appreciate your kind words and your support of our store. If you need any further assistance or have additional questions, please don’t hesitate to reach out.
Warm regards,
Bought a bed, great experience from walking into the showroom to delivery.
Went into the bed showroom to see what was available and was advised by a very pleasant, helpful and above all knowledgeable lady. After much discusion we chose a bed which was at a good price in the sale. A delivery date was arranged and on the agreed date two gentlemen arrived and first of all dismantled our existing bed and took it out to the van for disposal. They then carried the new bed upstairs and assembled it. They demonstrated how access to the storage area was acheived, cleared away all the packageing and left us as very satisfied customers.
6 January 2025
Reply from Stevensons Furniture
Thank you for taking the time to share your experience! We’re so pleased to hear that our team provided you with helpful and knowledgeable service throughout your visit to our showroom. It’s wonderful to know that you found the perfect bed at a great price and that the delivery and assembly process exceeded your expectations.
Our team takes pride in ensuring every detail is handled with care, from dismantling and disposing of your old bed to demonstrating the features of your new one. We’re thrilled that you were left as very satisfied customers!
If there’s anything else we can assist you with, please don’t hesitate to reach out. We hope you enjoy your new bed for many years to come.
Best regards,
Good customer service
Good customer service. No pushy sales. Sales assistant knowledgeable about the product
28 December 2024
Reply from Stevensons Furniture
Thank you for your feedback! We're delighted to hear you appreciated our approach to customer service. It's important to us that our customers feel comfortable and supported, not pressured, and we're glad our team could provide the product knowledge you needed.
If you have any further questions or need assistance in the future, we're always here to help. Enjoy your purchase!
Best regards,
Choosing a bed made easier with Chloe
The help and advice we received from Chloe made choosing a bed a relaxing experience, we felt we could take our time, and she answered all our questions very professionally.
Fantastic service
4 January 2025
Unprompted review
Reply from Stevensons Furniture
Thank you so much for your wonderful review! We're thrilled to hear that Chloe made your experience of choosing a bed both relaxing and enjoyable. We take pride in providing professional and attentive service, and it's great to know that Chloe answered all your questions and helped you feel at ease.
Your kind words mean a lot to us, and we hope you love your new bed. If there's anything else we can assist you with in the future, please don't hesitate to reach out!
Warm regards,
A great experience in buying a matress
A great experience in buying a matress. Carolyn was very helpful and gave us advice when we asked for it. She had great knowledge of the mattresses and found us one with a firmness between two others we had tried. She also respected when we wanted time to lay on the matreses and discuss between ourselves. Thank you for helping us find the perfect matress.
2 January 2025
Unprompted review
Reply from Stevensons Furniture
hank you for sharing your wonderful experience with us! We're delighted to hear that Carolyn provided you with helpful advice and shared her knowledge to guide you in finding the perfect mattress. It's great to know she respected your need for time and space to make your decision. Providing excellent customer service and ensuring our customers feel comfortable is always our goal. Enjoy your new mattress, and thank you for choosing us
We found the whole experience a joy…
We found the whole experience a joy ,and the shop assistant Tessa was very helpful
28 December 2024
Reply from Stevensons Furniture
Thank you so much for your kind words! We're thrilled to hear that your experience with us was a joy. Tessa is indeed a valued member of our team, and we're delighted she was able to assist you so helpfully. Your feedback means the world to us, and we look forward to welcoming you back to our store in the future!
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