Steve Madden Europe Reviews 

The straps of the shoe broke after wearing them once

I needed to pay more than 3,95 for return of the item and I am already waiting more than 5 business days for refund just because the size did not fit me. Not customer friendly.

Nice shoes but horrific customer service!

I never received my package!! It was delivered to a store and I didn‘t received the message where because we dont have a steve madden store in my hometown and I only received one message after it has been send back. Very undortunate!!

I bought the shoes one size up as advised on the Steve Madden but when I received them they were at least one size too big and I had to return them at my own expense. I should not have to pay to return an item I picked following YOUR advice. I’m really upset.

Great products, smooth handling

I had to pay 15 Euros for the Return of two products. This was nowhere in the description before I did the purchase.

Wrong size delivered. Contacting support did not help. Return shipment not free of charge... honestly this was the first and the last time I ordered with Steve Madden.

Ordered the shoe in 40: way too small.
Ordered them again in 41: way too big.
Also needed to pay over 10 Euro to send the package back.
Really cant recommend

I would not recommend Buying here if you are not 100% sure about the size or comfort because it cost 13€ for me to send my shoes back. I will not buy anything here again.

1) clear website
2) good packaging during transport
3) article description corresponds to reality
4) fast delivery time
correct when returning
5) correct when refunding
We are very satisfied

I ordered a bag as a gift for a friend. The bag had a defect so we decided to return it in order to buy another one. We paid the return fee and we had to choose from only one courier company, UPS. Unfortunately, UPS is not operating in the city we live. Therefore, we contacted the customer support service in order to find another shipping method. The customer support employee asked us to provide pictures with the defect of the bag. After we did that, the employee told us that the return fee will be refunded, but my question about the courier company was never answered even though I asked the same question for four times. I still don’t have a solution to my problem, maybe because my question was ignored or misunderstood even though I made myself very clear. In conclusion, I am disappointed of the customer service skills of handling a simple problem of their client.

Good quality product. Fast shipping. And carefully packed.

The bag i’ve been waiting for two weeks to get delivered to me came broken.

The shoes I orded are beautifull. But a mistake was made and 2 orders were made, so also 2 invoices. I received 1 pair of shoes and have been trying for a month! to get in touch and find a solution, but they constantly indicate that it is too busy. In the meantime, there are 2 accounts open, while I have only ordered and received 1 pair of shoes. :(

I like the fresh designs from your label.

I waited almost 2 weeks to receive my package and unfortunately received the wrong product. I was also very disappointed by the Customer Service.

Bad qualitie

AWFUL CUSTOMER SERVICE.
Bought a christmas present 29th November for girlfriend. Trainers are too small and they refuse to exchange them. Almost every company will allow extra days during xmas period.