Steve Madden Europe Reviews 

I didn't receive adequate customer support! My parcel arrived later than expected and officially remarked, so when I wanted to return the boots which do not fit me as they are cut way too small (!) the return time was, of course, already over, as the date was wrong. When I tried to reach out for help, nobody understood my problem. So I would really be glad if somebody could send me the return ticket I wasn't able to get!

Service rapide et article conforme à la description. Je recommande fortement.

Returned my order (label received from Steve Madden) my package got lost and now Customer service won’t help me to find my package or refund.

Easy to filter website. Quick delivery. Of course lovely products. Thanks!

The description is wrong. The item fabricated from synthetic and not from daim. I paid delivery fees and to return the product with the wrong description I have to pay again return fees of 15 euros ?

Received the wrong color boots. When contacted the customer service, they didn’t exactly cooperate and weren’t really interested and helpful. Their advice.. order the boots again online because they are not sending the correct ones. They are also not paying for return costs even though it’s their own mistake (that I have to pay for) so watch out buying from them. I deleted my account and will not buy from them again. Very disappointing Steve Madden!

Never buy anything from Steve Madden Netherlands!!!! They don’t take any responsibility for returns when they send wrong order and wrong return labels. I have sent them 20 mails over 2.5 weeks without any refund or help. Will never buy Steve Madden beand again!

If I could give zero stars, I would. Steve Madden’s service is absolutely below any acceptable standard. They proudly claim to offer a 6-month warranty, yet legally you are entitled to more than that when a company sells poor-quality products. And poor quality is exactly what they delivered.

We bought shoes for €150 that literally fell apart after being worn three times. Three. After contacting customer service, their response was essentially: “Too bad, your 6 months are over, no warranty.” No responsibility, no solution, no goodwill. Just a cold shrug, as if it’s completely normal that expensive shoes belong in the trash after barely any use.

This company does not care about its customers. They care about money—nothing more. They sell low-quality products at premium prices, and when something goes wrong, they simply hide behind their minimal warranty and let you deal with the consequences.

Do yourself a favor and stay far away from Steve Madden. Think twice—no, think three times—before spending a single euro here. Because if their products fail (and based on our experience, they will), you’re on your own.

Avoid this company at all costs

The sizing got you mistaken even when you follow the advices. And then, to return itbis another thing. Disappointed.

The fitting is way off your size 9 fits like a size 5 that's really bad especially for the price not everyone has small feet please do better it's 2025 !

I ordered bridal shoes - several ones to try but all the the same size. One pair I had to order a few days later because they had been initially out of stock. Delivery, packaging, payment and overall processing was smooth. But unfortunately, I didn't realize that each delivery (no matter how large or small the box) comes with a return fee of 10€.
Also, and this was probably more disappointing to me vs the return fee, the sizes run really large. I ordered all pairs in a EU37 (my ususal size). Only one of them more or less fit (still too large). And I should have easily gotten a 36. Given all the return costs and the shoes not being comfortable enough for me to walk in, I opted to send them all back and not to try and order smaller sizes in the hopes that they would fit. Overall, I wouldn't order from this store again but rather buy the brand from a different retailer with cheaper returns.

If I could score Zero stars, I would. As a first time customer, this Company caused me a lot of stress going back and forth over emails for 1 whole week to get what I was rightfully owed under EU Consumer Law. This Company sent me damaged boots, wanted me to keep them with an offer of 20% refund otherwise I was being told I had to pay for shipping / return costs and the 20% refund was still going to be their final offer. I refused and had to state to them my rights under EU Consumer Law (their policy they attempted to use against me for returns / refunds was against the law) and advised them if they wouldn't co-operate to comply with rules under EU Consumer Law, I would be forced to escalate the matter to the CCPC with a formal complaint. As soon as I submitted this, they co-operated pretty quickly. I managed to secure my full refund on the damaged product (€126.00) along with the €16.00 fee I had to incur to ship back the damaged product they carelessly packaged and sent out to me and didn't want to take responsibility for right from the beginning. It was absolutely ridiculous I had to go through such hassle with this Company to get what I was rightfully owed as a consumer and a first time customer, which is also a massive shame on them. I won't be dealing with this Company directly ever again. My advice to anyone looking to order their Steve Madden boots would be to order from Wholesalers, such as Brown Thomas or Arnotts if in Ireland otherwise use any of your local retail stores who carry the Steve Madden brand to avoid such hassle dealing with Steve Madden directly. I ordered the product from Arnotts Ireland online, arrived perfectly undamaged.

Products are great!! Shoes and bag were exactly like expected 👍. Only problem was with delivery with PostNord Finland. Though all information (address, email etc.) were right and visible, PostNord Finland claims that they don’t see any information. Needed phonecalls and several emails to get the packages finally home.

Good selection of shoes and great prices. Communication was clear and friendly. Very happy with my purchase

The picture of the shoes looked very different than how they were delivered. In real life they were very shiny. So I returned them but than I needed to pay 7 euros for returning costs. If it was clear on the picture they were that shiny I wouldn’t have bought them.

I would love to give you more stars, but unfortunately I was unable to complete a return on time due to illness, so now I'm stuck with it...
Nevertheless, everything else was fine.

Great shoes, beautiful ánd so comfy :-) <3

Great faster service.

I thought the shoes were very nice. However, they were too big (I ordered my usual size). In addition, when they were delivered, I noticed that they didn’t have regular laces but were elastic slip-on shoes instead. I didn’t find that convenient, especially since they were already too big. I hadn’t noticed that from the photos or the description.
Return shipping costs are quite high (€7).