Every time I use Sterling, I'm always surprised how easy it is. I transfer money abroad and get holiday money delivered to my home address, and every time without a hitch. Their website is straight... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a full-time wheelchair user, and just coming out of a lengthy period of being housebound. So going to an ATM wasn't possible for me. So, finding this service has been gamechanging.... See more
Company replied
I use Sterling FX quite often. They are always up there with a competitive rate (I purchase Euros mostly). The process is easy to navigate and the bank transfer seamlessly connects and remitted. The... See more
Company replied
My first time using Sterling. I was hugely impressed. I did a lot of research before choosing a company. Some companies offer decent exchange rates but these are negated by the delivery charge. Sterli... See more
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Company details
Written by the company
Sterling FX is a leading fintech helping businesses and individuals manage FX volatility through smarter international payments, hedging, currency insights, and in-store cash exchange, backed by trusted expertise since 1972
Contact info
105 Edgware Road, Marble Arch, W2 2HX, London, United Kingdom
- 0207 723 3000
- info@sterlingfx.co.uk
- sterlingfx.co.uk
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great rates
Great rates. Great reliable service. Great communication
26 February 2026
Unprompted review
Reply from Sterling FX
Dear Frank,
Thank you for your kind feedback. We are glad to hear you are happy with our rates, reliable service, and communication.
We truly appreciate your support and look forward to serving you again.
Kind regards,
Sterling FX
Received my order in less than 24…
Received my order in less than 24 hours, excellent service and the best rate every time. Thank you.
27 March 2026
Unprompted review
Reply from Sterling FX
Dear Paul,
Thank you for your kind feedback. We are pleased to hear your order arrived within 24 hours and that you continue to benefit from our competitive rates.
We truly appreciate your support and look forward to serving you again.
Kind regards,
Sterling FX
Consistently perfect
I have used Sterling FX a number of times to buy Euros cash. Never have I had any problem. They consistently rate in the top 3 exchange rates offered, paying by debit card is simple and the cash arrives at my front door in less than 24 hours. I don't know what they could do better.
30 March 2026
Unprompted review
Reply from Sterling FX
Dear Mark,
Thank you for your kind feedback and for choosing Sterling FX for your Euro purchases. We truly appreciate your continued trust and support.
We are pleased to hear that you find our service reliable, competitive, and convenient, and that your deliveries consistently arrive quickly and smoothly.
Your feedback means a great deal to us and motivates our team to maintain and further improve the quality of service we provide.
Kind regards,
Sterling FX
Happy to recommend the service.
A simple ordering process, competitive rates and prompt, seamless, delivery. What's not to like. I have used Sterling FX for a few years now and happy to recommend the service.
20 March 2026
Unprompted review
Reply from Sterling FX
Dear Ann,
Thank you for your kind feedback. We are delighted to hear that you have consistently found our ordering process simple, our rates competitive, and our delivery seamless.
We truly appreciate your continued support and recommendation.
Kind regards,
Sterling FX
Reply from Sterling FX
Dear Alan,
Thank you for your feedback. We are pleased to hear that our helpline was helpful and that your currencies were delivered promptly as promised.
We truly appreciate your support and look forward to assisting you again.
Kind regards,
Sterling FX
Another great experience
As always, a first class service from start to finish. Easy to place your order and then choose the best date for delivery - highly recommended.
13 March 2026
Unprompted review
Reply from Sterling FX
Dear Paul,
Thank you for your wonderful feedback.
We are delighted to hear that you consistently find our service first class and enjoy the ease of placing orders and selecting delivery dates.
We truly appreciate your recommendation and look forward to serving you again.
Kind regards,
Sterling FX
Very easy to order currency
Very easy to order currency. Good rates. Free, fast delivery and delivered on the date specified.
17 March 2026
Unprompted review
Reply from Sterling FX
Dear Andy,
Thank you for your kind feedback. We are delighted to hear that you found the ordering process easy, our rates competitive, and the delivery fast and reliable.
We truly appreciate your support and look forward to assisting you again.
Kind regards,
Sterling FX
It just worked!
I ordered the money online and collected from branch a couple of days later. It just worked. Money ready for my trip a couple days time. Most others could not delivery until a day later.
23 March 2026
Unprompted review
Reply from Sterling FX
Dear Michael,
Thank you for your feedback. We are delighted to hear that the online ordering and branch collection worked smoothly and allowed you to have your currency ready in time for your trip.
We appreciate your support and look forward to serving you again.
Kind regards,
Sterling FX
Easy to use and best rate I could find.
Easy to use and best rate I could find.
18 March 2026
Unprompted review
Reply from Sterling FX
Dear Mick,
Thank you for your feedback.
We are pleased to hear that you found our service easy to use and our rates the best available.
We truly appreciate your support and look forward to assisting you again.
Kind regards,
Sterling FX
Very good rates for foreign currencies
Very good rates for foreign currencies. Order travel monies with Sterling FX every time I go away. Always arrived on time and the ordering process is very easy.
9 March 2026
Unprompted review
Reply from Sterling FX
Dear Lee,
Thank you for your kind feedback. We are delighted to hear that you consistently find our rates competitive and the ordering process easy, with reliable delivery every time.
We truly appreciate your continued support and look forward to serving you again.
Kind regards,
Sterling FX
I have used Stirling for a long time…
I have used Stirling for a long time for all my currency transactions and never experienced a problem
12 March 2026
Unprompted review
Reply from Sterling FX
Dear Royston,
Thank you for your continued trust in us.
We are delighted to hear that you have consistently had a positive experience with our service over the years.
We truly appreciate your loyalty and look forward to serving you again.
Kind regards,
Sterling FX
Honest, transparent and efficient company
I recently sold back travel money to this company. The process from the start to the end was seamless and smooth, and no hidden fees and charge zero commission. Furthermore, the exchange rates they offer are unbeatable by any other currency company by far! They process your order on the same day they receive it from Royal Mail and I received timely emails from them informing me every step of the way. They also respond quickly to any email or phone contact or queries
I would not hesitate to recommend them to others :)
1 March 2026
Unprompted review
Reply from Sterling FX
Dear Mohanad,
Thank you for your wonderful feedback. We are delighted to hear that your Buy Back experience was smooth, with clear communication, timely updates, and competitive rates.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
Sterling FX
Probably the best cash FX in England
Probably the best cash FX in England. Straight forward process with well organised communication at every stage. Highly recommend.
25 February 2026
Unprompted review
Reply from Sterling FX
Dear Vgavrile,
Thank you for your fantastic feedback. We are delighted to hear that you found our process straightforward and our communication clear throughout.
We truly appreciate your recommendation and look forward to serving you again.
Kind regards,
Sterling FX
Easy to order and unlike other sites…
Easy to order and unlike other sites offered the rate that was advertised
Kept me informed at regular intervals and was delivered as promised 2 days later with signed for service
Requested small notes and that's what I received
Couldn't ask for more
6 March 2026
Unprompted review
Reply from Sterling FX
Dear Dean,
Thank you for your kind feedback. We are delighted to hear that the ordering process, communication, and delivery all met your expectations, and that your note preferences were fulfilled.
We truly appreciate your support and look forward to serving you again.
Kind regards,
Sterling FX
Great rates, fast service, and zero hassle.
I ordered euros from SterlingFX and the whole process was smooth from start to finish. Everything was clear, simple, and exactly as promised. Great rates, fast service, and zero hassle. I’ll definitely be using them again. Highly recommended
7 March 2026
Unprompted review
Reply from Sterling FX
Dear Kurn,
Thank you for your wonderful feedback. We are thrilled to hear that you found the entire process smooth, clear, and hassle-free, with competitive rates and fast service.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
Sterling FX
It is so easy to order travel currency…
It is so easy to order travel currency from Sterling Fx . Have been using Sterling Fx for several years and their ongoing excellent service has continued throughout.
20 February 2026
Unprompted review
Reply from Sterling FX
Dear Jon,
Thank you for your kind feedback.
We are delighted to hear that you have consistently found our service excellent over the years and that ordering your Travel Money remains easy and convenient.
We truly appreciate your continued support and look forward to serving you again.
Kind regards,
Sterling FX
Great service
Great service, very easy to purchase travel money, well packaged & delivered on time, will use this company again
22 February 2026
Unprompted review
Reply from Sterling FX
Dear Kevin,
Thank you for your kind feedback.
We are delighted to hear that you found our service easy to use, with well packaged currency delivered on time. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sterling FX
Fast excellent delivery service with a…
Fast excellent delivery service with a great exchange rate and small denominations. Thank you
26 February 2026
Unprompted review
Reply from Sterling FX
Dear Sian,
Thank you for your kind feedback.
We are pleased to hear that you were satisfied with our fast delivery, competitive exchange rates, and availability of small denominations. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Sterling FX
Ordering online was easy ✔️
Ordering online was easy ✔️
Confirmation timely ✔️
Supposed guaranteed delivery costing £6 disaster. Sat in my front room all morning (yes really didnt leave until i had the message that attempted delivery had been made but noone was in!)and saw the postman walk both ways up the street but no attempted delivery was made as suggested ❌️
I did get a response from my email within the day which stated they had arranged Royal Mail to redeliver the following day (even though I had said in my email I couldn't be in)
Decided to downloaded RoyalMail app in the end after phoning Royal Mail and getting nowhere.Redirected to my local post office through the app. Luckily for me I managed to get out of work early the following day and got there just before closing time. Phew. All a bit stressful which was what I was hoping to avoid by ordering at home, taking a morning off work, instead of using Delhi airport exchange when arriving off a long flight in the early hours of the morning. ❌️
I did receive notes in small denominations as requested online. (INR 500) ✔️
I am sure the response here will just blame Royal Mail. Either way the 'guaranteed' process didn't work. I wasted a day of annual leave and had to leave work early to get to the post office before closing the following day. Gratefully I did receive my cash. Again, phew, but will arrange overseas next time I think.
24 February 2026
Unprompted review
Reply from Sterling FX
Dear Alison,
Thank you for your detailed feedback.
We are glad to hear that you received your currency in the requested denominations and that our team responded promptly to your query.
We sincerely apologise for the inconvenience caused and Royal Mail has accepted the delay from their end. Your feedback is valuable, and we will continue to work with our delivery partners to improve the experience for our customers.
We truly appreciate your patience and hope to assist you more smoothly in the future.
Kind regards,
Sterling FX
Excellent
Excellent. By far the best rate available, simple ordering process on the website. Prompt notifications as my order progressed. Money delivered on time as per my request. Will be using Sterling in the future if their rates remain great.
25 February 2026
Unprompted review
Reply from Sterling FX
Dear Chris,
Thank you for your kind feedback.
We are thrilled to hear that you found our rates competitive and our ordering process simple, with timely updates and on time delivery. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sterling FX
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