Every time I use Sterling, I'm always surprised how easy it is. I transfer money abroad and get holiday money delivered to my home address, and every time without a hitch. Their website is straight... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a full-time wheelchair user, and just coming out of a lengthy period of being housebound. So going to an ATM wasn't possible for me. So, finding this service has been gamechanging.... See more
Company replied
I use Sterling FX quite often. They are always up there with a competitive rate (I purchase Euros mostly). The process is easy to navigate and the bank transfer seamlessly connects and remitted. The... See more
Company replied
My first time using Sterling. I was hugely impressed. I did a lot of research before choosing a company. Some companies offer decent exchange rates but these are negated by the delivery charge. Sterli... See more
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Company details
Written by the company
Sterling FX is a leading fintech helping businesses and individuals manage FX volatility through smarter international payments, hedging, currency insights, and in-store cash exchange, backed by trusted expertise since 1972
Contact info
105 Edgware Road, Marble Arch, W2 2HX, London, United Kingdom
- 0207 723 3000
- info@sterlingfx.co.uk
- sterlingfx.co.uk
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 2 weeks
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Excellent
I used this company for the first time yesterday and I am so impressed. The exchange rate was so favourable and even factoring in delivery costs, it still worked out better than other companies. My money arrived the very next day, even though it wasn't dispatched until the afternoon. Very impressed with the speed and service and I would definitely recommend this company.
19 June 2026
Unprompted review
Reply from Sterling FX
Dear Customer,
Thank you for taking the time to share your feedback.
We are delighted to hear that your first experience with us was such a positive one and that you found our exchange rate competitive, even when factoring in delivery costs. It’s also great to know that your order arrived the very next day and that you were impressed with the speed and overall service.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
Sterling FX
I always use Sterling FX when I need…
I always use Sterling FX when I need foreign currency, great rates and excellent service.
Thank you!
12 June 2026
Unprompted review
Reply from Sterling FX
Dear Diane,
Thank you for your kind feedback.
We are delighted to hear that you continue to choose Sterling FX for your foreign currency needs and that you are pleased with our competitive rates and excellent service.
We truly appreciate your continued support and look forward to assisting you again in the future.
Kind regards,
Sterling FX
Money You Always Trust To Get
Sterlinf FX and it's web site are very easy to use, with good rates for travelers. My experiences with them have always been very good, with fast delivery.
Money You Always Trust To Get.
5 June 2026
Unprompted review
Reply from Sterling FX
Dear Paul,
Thank you for your kind feedback.
We are delighted to hear that you find our website easy to use and our rates competitive for travellers. It’s also great to know that your experiences with us have consistently been very positive and that you have been pleased with our fast delivery service.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sterling FX
They had the best exchange rate
They had the best exchange rate and my cash arrived on time with absolutely no issues
11 June 2026
Unprompted review
Reply from Sterling FX
Dear Cook,
Thank you for your kind feedback.
We are delighted to hear that you were pleased with our competitive exchange rate and that your cash arrived on time without any issues.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sterling FX
Excellent service and easy collection…
Excellent service and easy collection on the date required.
5 June 2026
Unprompted review
Reply from Sterling FX
Dear Malcolm,
Thank you for your kind feedback.
We are delighted to hear that you were pleased with our service and found the collection process easy and convenient on your required date.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sterling FX
The rate was good but they wanted to…
The rate was good but they wanted to charge for me asking for one dollars so I won't be using them again I will go back to where I usually exchange my money.
5 June 2026
Unprompted review
Reply from Sterling FX
Dear Olufunke,
Thank you for taking the time to share your feedback.
We are glad to hear you were happy with the exchange rate. We’re sorry to hear that the additional charge relating to your specific denomination request was disappointing. Certain requests for particular notes, such as smaller denominations, can sometimes involve additional processing and handling, which is why a charge may apply.
We do understand this may not always be expected, and we appreciate you bringing it to our attention. Your comments will be taken on board as part of our ongoing review of customer experience.
Kind regards,
Sterling FX
Reply from Sterling FX
Dear Alison,
Thank you for your kind feedback.
We are pleased to hear that you consistently find our service polite, professional, and offering good rates.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sterling FX
Excellent rates on offer and brilliant delivery service.
Used Sterling FX for the first time and I was very impressed. The website is easy to use, competitive rates on offer and delivery services was excellent. My currency arrived on the date specified. Payment option of using debit card suited me perfectly.
12 June 2026
Unprompted review
Reply from Sterling FX
Dear Pravin,
Thank you for taking the time to share your feedback.
We are delighted to hear that you were impressed with your first experience using our service and found our website easy to use. It’s great to know you were pleased with our competitive rates, convenient payment options, and that your currency arrived on the date specified.
We truly appreciate your kind words and look forward to serving you again in the future.
Kind regards,
Sterling FX
Quick and easy
I am a full-time wheelchair user, and just coming out of a lengthy period of being housebound.
So going to an ATM wasn't possible for me.
So, finding this service has been gamechanging.
The cash was safely delivered the next working day.
.
I wouldn't hesitate in recommending Sterling FX, reasonably priced, easy and very quick.
11 June 2026
Unprompted review
Reply from Sterling FX
Dear Martin,
Thank you for taking the time to share your feedback.
We are truly pleased to hear that our service has been helpful for you, especially during a difficult period. It’s wonderful to know that the next day delivery and overall experience met your expectations and provided a convenient alternative when visiting an ATM was not possible.
We really appreciate your recommendation and are grateful for your kind words. We look forward to assisting you again whenever you need us.
Kind regards,
Sterling FX
Easy simple and convenient
Easy simple convenient way to get my holiday cash for multi country travel
13 June 2026
Unprompted review
Reply from Sterling FX
Dear Paula,
Thank you for your kind feedback.
We are pleased to hear that you found our service easy, simple, and convenient for arranging your holiday cash for multi country travel.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sterling FX
Simple, efficient, and polite
Simple, efficient, and polite. What more could you ask for.
13 June 2026
Unprompted review
Reply from Sterling FX
Dear Ian,
Thank you for your kind feedback.
We are delighted to hear that you found our service simple, efficient, and polite. It’s always great to know we met your expectations.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sterling FX
Highly recommend
I’ve used Sterling a few times now and their service is excellent. I’d highly recommend. I managed to get a next day delivery. Yes £6 is expensive but worth it. I dropped a star as I ordered a few Euros and i got a €100 a €50 €20 and €10. Apparently (another reviewer) said you can order small denominations but it wasn’t clear on the website where to request that. So i’m stuck with a €100 note on a short trip. Next time i’ll try to work out how to request smaller denominations. The delivery via Royal Mail was excellent and as expected.
12 June 2026
Unprompted review
Reply from Sterling FX
Dear Catanna,
Thank you for your continued support and for taking the time to share your feedback.
We are delighted to hear that you have used our services on several occasions and that you have been pleased with both our service and next day delivery option.
We appreciate your comments regarding denominations. Whilst customers are welcome to request their preferred denominations, these are subject to availability and cannot always be guaranteed. When placing an order on our website, you will have the option to select your preferred denomination type during the ordering process. We will also take on board your feedback regarding the visibility of this option on our website.
Thank you once again for your recommendation, and we look forward to assisting you with your future travel money requirements.
Kind regards,
Sterling FX
1st rate service as usual
1st rate service as usual, excelent converion rates, good communication, simple to use and deliverd on time.
13 June 2026
Unprompted review
Reply from Sterling FX
Dear Martin,
Thank you for your kind feedback.
We are delighted to hear that you are pleased with our service, competitive exchange rates, and clear communication. It’s also great to know that you find our service simple to use and that your order was delivered on time.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sterling FX
The Best
Best rate for Euro, very easy ordering online and delivery made before 1pm on the day of request each time. What more could you ask for?
12 June 2026
Unprompted review
Reply from Sterling FX
Dear Denbigh,
Thank you for your kind feedback.
We are delighted to hear that you are pleased with our competitive Euro rates and that you find our online ordering process simple and convenient. It’s also great to know that your deliveries consistently arrive on time, before 1pm on your requested day.
We appreciate you taking the time to share your experience and hope to see you again soon.
Kind regards,
Sterling FX
My go to for travel money
My go to for travel money. Easy to order online. Unbeatable charges. Money ready to collect on time. No long queues and the service is always friendly.
11 June 2026
Unprompted review
Reply from Sterling FX
Dear David,
Thank you for your kind feedback.
We are delighted to hear that we are your go to choice for travel money and that you find our online ordering process easy and efficient. It’s great to know you are pleased with our competitive rates and that your orders are ready for collection on time, with minimal waiting and friendly service.
We truly appreciate your continued support and look forward to serving you again on your future travels.
Kind regards,
Sterling FX
Poor customer service
Requested 500 or 200 notes and received only 100. Was not even notified by customer service when they sent the email to pick up the order. Person at the desk said he's not responsible & therefore could not take up my compliant with him. Wrote a compliant to the relevant team & was met with an blaze & indifferent approach. Its not okay when you don't communicate to your customers that you have been unable to accommodate their order or even meet them halfway by providing 200 notes or doing something to show there is something in fact called customer service at this exchange. Every stage is below standard.
11 June 2026
Unprompted review
Reply from Sterling FX
Dear Sara,
Thank you for your feedback.
We are sorry to learn that you were dissatisfied with your recent experience.
Please be advised that while we always endeavour to fulfil our customers denomination preferences, this cannot be guaranteed and is subject to availability at the time of order preparation. As such, we may occasionally be unable to provide the exact denominations requested.
We appreciate your comments regarding the communication surrounding your order and your experience at the collection branch. Your feedback has been noted and will be shared with the relevant team for review, as we continually strive to improve our service standards.
Many thanks,
Sterling FX
Holiday cash hell!
Wanted holiday cash for tips (USD) - asked for low value denominations - but received $100 bills! Total waste of space! They ignore your instructions .... best to AVOID!
UPDATE: Noted on the response BUT IT'S NONSENSE - I DID SELECT LOW DENOMINATIONS - STOP HIDING BEHIND PATHETIC EXCUSES AND ADMIT YOUR MISTAKES!
If ever anyone needed a reason not to deal with a company it's this sort of hiding behind an untruth! I could have 100% guessed what this response would say!!! Jokers!
12 June 2026
Unprompted review
Reply from Sterling FX
Dear Christopher,
Thank you for your feedback.
Upon reviewing your order, we can confirm that no denomination preference was selected at the time of purchase. As a result, the order was processed and fulfilled according to our standard operating procedure.
For future orders, if you require specific denominations, we kindly ask that you select your preferred denomination option during the ordering process. This will help us ensure that your requirements are accommodated wherever possible.
We appreciate your understanding and thank you for choosing our service.
Kind regards,
Sterling FX
1st class service
1st class service, very quick, and an excellent rate, I compared several companies and Sterling FX were the best.
4 June 2026
Unprompted review
Reply from Sterling FX
Dear Shane,
Thank you for your wonderful feedback.
We are delighted to hear that you found our service first-class and that we were able to provide a competitive exchange rate. It's especially pleasing to know that, after comparing several providers, you chose Sterling FX and were satisfied with both the rate and the speed of our service.
Thank you for choosing Sterling FX and for taking the time to share your experience.
Kind regards,
Sterling FX
Never used before but went for best…
Never used before but went for best rate available. Small bills option and actually were when it arrived with largest €20 (no one wants €50 or €100!). Fast delivery on chosen date. Would use again.
9 June 2026
Unprompted review
Reply from Sterling FX
Dear Court,
Thank you for taking the time to share your feedback.
We are delighted to hear that this was your first experience with us and that you were satisfied with both our rates and service. We are pleased that we were able to accommodate your request for smaller denominations and that your order was delivered promptly on your chosen date.
We greatly appreciate your kind comments and look forward to serving you again in the future.
Many thanks,
Sterling FX
My adult son visited the Sterling FX…
My adult son visited the Sterling FX Edgware Road branch on 30 May 2026 after we had contacted their support line the previous day to discuss exchanging USD 5,000 into GBP.
Based on the information provided over the phone, he travelled to the branch expecting to complete the transaction. However, he was told there was a limit of USD 4,000 per transaction and was then verbally quoted approximately £1,300 for USD 4,000. This was a surprising figure and appeared inconsistent with both the information we had previously received and publicly available exchange rates at the time.
When he queried the quote, he was told that he would need to pre-book an appointment to obtain a better rate. He was also asked to provide identification.
Following the visit, I contacted customer support immediately. The representative was unable to explain either the alleged transaction limit or the quoted amount. I was told that the branch would be contacted and that someone would get back to us. No follow-up was ever received, and subsequent attempts to contact support were unsuccessful.
We have now submitted a formal complaint and are awaiting a response. I hope Sterling FX will investigate the matter and provide a clear explanation.
30 May 2026
Unprompted review
Reply from Sterling FX
Dear Customer,
Thank you for your feedback.
We have reviewed the matter with our Edgware Road branch team, and they have provided the following clarification.
On arrival, your son was advised that identification documents are required to proceed with the transaction, in line with our standard compliance procedures. As the necessary documents were not provided at the time, the branch was unable to complete the exchange.
The team also confirmed that an option was offered to proceed with a transaction within the applicable verification threshold; however, this was declined.
When customers contact us in advance, we always advise on the documentation required based on the transaction amount to ensure the visit can be completed smoothly.
We appreciate you taking the time to raise this matter, and your comments have been shared internally for review.
Kind regards,
Sterling FX
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