Stepup Baby Reviews 

230
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Beautiful muted sage green, sturdy and wonderful rounded corners. My 18 month grandson loves it and I love it for all the ways we can spend time together . Perfect counter height. We can wash dishes t... See more

Rated 5 out of 5 stars

This is my go-to baby gift and I’ve now ordered 4 from Step-up Baby. Like color options, quick delivery and good price for excellent quality.

Rated 1 out of 5 stars

I bought a baby tower 2 weeks ago. I’ve been trying to return it by contacting customer service as no return slips added to package. No reply’s from CS In response to step up baby’s reply below… we... See more

Company replied

Rated 4 out of 5 stars

Item received in exchange for a review. The step up was delivered promptly and came well packaged via courier. Relatively easy to build (it comes dismantled). Very stable design, lots of standing spac... See more

Company replied

Company details

  1. Children's Furniture Store

Information provided by various external sources

The ultimate learning platform for your toddler. Provide a safe environment for your little helper to develop their skills in the kitchen.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

230 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(230)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My 2 year old absolutely loves it

My 2 year old absolutely loves it! She loves the freedom it gives her to join us cooking / having a cup of tea and even washing the dishes!
Wish I’d got it sooner and delighted to know I’ll get so much use out of it. It’s so stable and looks lovely too.

2 January 2023
Rated 4 out of 5 stars

Brilliant Product

Product is great, robust and easy to put together. Good quality plywood. No sharp edges, safe for toddlers. Reason for 4 instead of 5 stars, was I had to chase for a delivery update, which was answered almost instantly, but would have preferred to have had that without having to ask.

19 December 2022
Rated 5 out of 5 stars

Excellent company to deal with and good quality product

Initially I ordered the varnished version of the step but, only a few days after placing my order, I had an email to say that there was a delay with the varnished step. I was offered to choose a different version and was offered a £20 discount as a goodwill gesture.
I chose the white step instead which arrived in time for Christmas as it was a gift for my 18 month old granddaughter.
I was very impressed with the communication between myself and a lady called Emma. A personal email from the company founder was very much appreciated.
My granddaughter loves the step which is sturdy and well made.

31 December 2022
Rated 5 out of 5 stars

Great communication.

Updated emails when the product came back into stock and when it had been dispatched. Grandson loves the step up stool, makes him feel part of the mealtime preparation.

7 December 2022
Rated 4 out of 5 stars

Lovely stool

A lovely stool that was easy to put together. My daughter loves being with us in the kitchen and helping out with simple jobs to prepare meals and snacks.

30 December 2022
Rated 5 out of 5 stars

Highly recommend

Fantastic product , well designed and easy to construct . My grandson found it easy to use and has already proven to be extremely useful.

26 December 2022
Rated 1 out of 5 stars

Haven’t received my kitchen helper and…

Haven’t received my kitchen helper and ordered in November

23 December 2022
Stepup Baby logo

Reply from Stepup Baby

Hi Jill We are sorry to hear you have not received your order. Your order was placed on a pre order basis for delivery mid Decemeber. All pre orders were dispatched last week and have arrived with customers. If youbhave not received yours please get in touch with us through our website so we can look into this for you. Thank you.

Rated 5 out of 5 stars

The step up is brilliant and our…

The step up is brilliant and our toddler loves it. It arrived with a couple of scratches on but the customer service team were great at sorting it out. We're really pleased with it and would recommend. It's easy to put together, my toddler even helped me.

26 November 2022
Rated 5 out of 5 stars

Super communication

Super communication, item came very quick, the team rectified an error on my delivery address so quickly, I am very grateful! My son absolutely loves his new toddler tower!

23 November 2022
Rated 5 out of 5 stars

We love our Step Up baby

We love our Step Up baby! My daughter often prefers to stand in it to eat her meals than sit in her high chair!
It's also made tasks so much easier and fun now we can get her involved. We now have a little helper for things like cooking and washing up! She loves to be included and her Step Up is used so much

23 November 2022

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