I recently used Step Legal Solicitors to handle the simultaneous sale of my old shared ownership house and the purchase of my new build shared ownership house. Anyone who has done this knows, the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
To anyone reading this review I would highly recommend Step Legal for house moves. Lauren Williams and her team made the process as easy as possible and provided a very expedient service. They were ea... See more
Company replied
I would recommend Step Legal Solicitors if you are looking to make a will. Shabana the wills expert was very helpful with the drafting of the wills for myself and my partner, and the price we were quo... See more
Company replied
My experience has been excellent from the very beginning when Dominic agreed to take our case on. From the start communication was 10/10 always kept informed either by phone or email of what was happe... See more
Company replied
Company details
Written by the company
If you have been involved in an accident and have suffered from a personal injury, or have have received negligent treatment from a Medical professional then contact our expert solicitors to make a claim for compensation. We deal with all sorts of accident claims from Road Traffic accidents, Workplace accidents and Public liability. Our specialist solicitors are also able to assist you if you are considering buying or selling a property. Feel free to contact us for further information.
Contact info
213 Nantwich Road Crewe, CW2 6DA, Cheshire, United Kingdom
- 01270254064
- enquiries@steplegal.co.uk
- steplegal.co.uk
4.9
Excellent
533 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service from Start to Finish
I recently used Step Legal for my conveyancing and had an excellent experience from start to finish. Liz Mayer and Samantha Matthews were fantastic throughout the entire process.
Everything was handled seamlessly and professionally, and they kept me updated at every stage. Any questions or concerns I had were explained clearly and promptly, making what can often be a stressful process feel straightforward and manageable.
Both Liz and Samantha were professional, knowledgeable, and approachable. Their attention to detail and communication gave me confidence throughout, and I appreciated how efficient and proactive they were in keeping everything moving smoothly.
I would highly recommend Step Legal to anyone looking for a reliable conveyancing team. Thank you again to Liz and Samantha for making the experience so easy and stress-free.
14 May 2026
Unprompted review
Reply from Step Legal Solicitors
Dear Saira,
Thank you for sharing such detailed feedback. It's wonderful to hear that your transaction progressed smoothly and that you felt informed and supported throughout the journey. We understand how important clear guidance and timely communication are during the conveyancing process, so we're delighted that this helped make your experience a positive one.
Liz and Samantha will be thrilled to receive your recognition. Their commitment to delivering a high standard of service and ensuring matters progress efficiently is something they take great pride in. We truly appreciate your recommendation and your trust in our team, and we wish you every happiness in your new home.
Warm Regards,
The Step Legal Team
Excellent service
Excellent service. Kept us informed throughout the process. Contact was easy and call backs received. Lauren was really helpful and managed to push the buyers very slow conveyancing team. Thank you. I would 100% recommend
22 May 2026
Reply from Step Legal Solicitors
Dear Louise,
Thank you for your wonderful feedback and recommendation. We're pleased to know that you felt well supported throughout your transaction and that communication remained clear and accessible from start to finish. We'll be sure to pass your kind comments on to Lauren, who will be delighted to hear that her efforts made a positive difference. We greatly appreciate your trust in us and wish you all the very best for the future.
Warm Regards,
The Step Legal Team
Great professional
Great professional, efficient, responsive staff. Whole experience great from start to finish.
4 June 2026
Reply from Step Legal Solicitors
Dear Debbie,
Thank you for taking the time to leave us a review. We're delighted to hear that your experience with us was such a positive one. Providing a seamless service and ensuring our customers feel supported throughout the process is always our goal. We truly appreciate your kind words and your trust in our team, and we look forward to assisting you again if you ever require our services in the future.
Warm Regards
The Step Legal Team
Superb experience from start to finish
Superb experience from start to finish. Extremely diligent and very quick responses. Highly recommend over any other solicitor I have used previously
30 May 2026
Unprompted review
Reply from Step Legal Solicitors
Dear Ellie,
Thank you for your wonderful review and recommendation.
We are delighted to hear that you had such a great experience with us from start to finish. Providing a high quality service is something we strive for every day, so it's fantastic to know that this stood out during your transaction.
Your recommendation means a great deal to us. We truly appreciate your trust in our team and your kind feedback.
Thank you for choosing Step Legal, and we wish you all the very best for the future.
Kind regards,
The Step Legal Team
Our New Home
Despite finding the conveyancing process very stressful and long winded due to lots of issues with the sellers of our new property we received an excellent service from Liz Mayer and her team at Step Legal, especially Samantha who responded very quickly and efficiently to our numerous emails and questions. We appreciate all the help and advice we received.
14 May 2026
Unprompted review
Reply from Step Legal Solicitors
Dear Julie,
We understand that the conveyancing process can sometimes be stressful, particularly when unexpected issues arise during a property transaction. We're delighted to hear that Liz Mayer's team, were able to support you throughout the process and provide the guidance, responsiveness, and reassurance you needed.
Your feedback regarding Samantha's prompt and efficient communication will be especially appreciated and we will be sure to pass over your kind words. We pride ourselves on keeping clients informed and supported at every stage, and it's wonderful to know that our efforts made a positive difference during what was a challenging transaction.
Thank you for choosing Step Legal. We wish you every happiness in your new home.
Kind regards,
The Step Legal Team
Absolutely five star service from…
Absolutely five star service from Lauren and her team for our sale. Cannot thank you enough - prompt and totally professional. Amazing work thank you all so much.
30 April 2026
Reply from Step Legal Solicitors
Dear Zoe,
Thank you for your wonderful feedback and five-star review. We’re delighted to hear that Lauren and her team provided you with such a positive experience during your sale.
Delivering a professional, efficient, and responsive service is something the team works incredibly hard to achieve, so it’s fantastic to know this was reflected throughout your transaction. Your kind words and appreciation mean a great deal to everyone involved.
Thank you again for placing your trust in us, and we wish you all the very best for the future.
Kindest regards.
Lauren and team are AMAZING!
We have just sold our house using Lauren Williams and her team for our conveyancing.
We want to leave the biggest 5 star review possible - Lauren and her team went above and beyond to support the smooth and prompt sale of our property. We asked to aim for a deadline and they delivered.
The team kept us up to date throughout and made things as easy as possible. A special thank you to Adam who explained everything clearly until we understood and always answered our questions with kindess and care.
Lauren you are fantastic at your job and if we ever have to use a solicitor for house buying/selling again we will be sure to have you and your team on speed dial.
THANK YOU !!!!!
30 April 2026
Unprompted review
Reply from Step Legal Solicitors
Dear Zoe,
Thank you for such an amazing review. We’re thrilled to hear that Lauren and her team were able to provide the level of service and support you were hoping for during the sale of your home.
Working towards deadlines in a property transaction can be challenging, so it’s fantastic to know the team helped keep everything progressing smoothly while making the process feel manageable and stress-free. Keeping clients informed every step of the way is extremely important to us, and we’re so pleased that you felt supported throughout from start to finish.
We’ll be sure to pass your special thanks on to Adam as well. Taking the time to explain matters clearly and ensuring clients feel comfortable and confident throughout the process is exactly the standard of care we aim to provide, and your kind comments will mean a great deal to him.
Your feedback and recommendation are truly appreciated by all of us. Thank you again for placing your trust in our team, and we would be more than happy to assist you again in the future should you ever need us.
Kind regards.
Nothing short of incredible!!
We Instructed Step Legal for our first home purchase and we couldn't be happier with the service. We were assigned to Vicky's team and they've been nothing but incredible. We haven't had to chase once, and were able to complete on our purchase within 2 months. Thank you so much, Vicky, Jasmine & Izabelle!
24 April 2026
Unprompted review
Reply from Step Legal Solicitors
Dear Alisha,
Thank you for your wonderful review and for choosing us to support you with your first home purchase — it’s a privilege to be part of such an important milestone.
We’re thrilled to hear that Vicky's team provided such a positive experience and kept everything progressing smoothly from start to finish. Buying a first home can often feel overwhelming, so it’s fantastic to know that the team’s proactive approach and communication gave you confidence throughout the process and meant you never felt the need to chase for updates. Completing within two months is a great achievement, and we’re so pleased we could help make the journey as straightforward and stress-free as possible.
Your kind words will mean a great deal to the team, and we truly appreciate you taking the time to share your experience. Congratulations on your new home, and we wish you all the very best for the future.
Kind regards
Liz Mayer and her team did a fantastic…
Liz Mayer and her team did a fantastic job in handling our house sale, they kept us well informed of progress and always someone available to handle our queries.
Completion day went extremely smoothly and would be happy to recommend
24 April 2026
Unprompted review
Reply from Step Legal Solicitors
Thank you for taking the time to leave such positive feedback. We’re delighted to hear that Liz Mayer and her team provided you with a smooth and well-supported experience throughout your house sale.
Clear communication and being available when our clients need us are priorities for our team, so it’s wonderful to know you felt kept informed and that your queries were dealt with promptly along the way. We’re especially pleased that completion day went smoothly and helped make the final stage of the process stress-free.
Your recommendation is greatly appreciated. Wishing you all the very best for the future.
We were passed onto Lauren when PM Law…
We were passed onto Lauren when PM Law firm went bust.
The team were very helpful from the start and reassured us that we were going to complete the sale of our house in a timely manner.
Very responsive to emails and kept us upto date every step along the way.
We would highly recommend in the future.
Many thanks
23 April 2026
Unprompted review
Reply from Step Legal Solicitors
Dear Mark,
Thank you for your lovely feedback. We understand that having your case transferred unexpectedly can be a stressful experience, so we’re pleased that Lauren and the team were able to provide reassurance and support throughout the process.
Our team works hard to ensure clients feel informed, and supported at every stage of their transaction, particularly when circumstances outside of their control create uncertainty. It’s great to hear that you found our communication responsive and that the regular updates helped make the process feel smoother and more manageable. We know how important timely progress is when buying or selling a home, and we’re delighted we could help you complete your sale successfully.
We truly appreciate your kind words. Wishing you all the best in your new home, and thank you again for choosing us.
Warm Regards
Negligence claim
Guided me through expertly all through the process.kept me upto date with my case.answered all my emails and phone calls quickly.very friendly helpful staff,my solicitor dealing with my case was very considerate and understanding.would not hesitate to recommend this company.
22 April 2026
Reply from Step Legal Solicitors
Dear Mr Scott,
Thank you for taking the time to share your experience. We’re delighted to hear that you felt supported and well-informed throughout your case. Providing clear communication, prompt responses, and compassionate guidance is something our team takes great pride in, so your feedback means a great deal to us.
We will be sure to pass your kind words on to your solicitor and the wider team. Thank you again for your recommendation and for placing your trust in us.
Warmest regards
Seamless transaction
Seamless transaction, very proactive and helpful. Can highly recommend Victoria and her team.
Thanks
Antony
17 April 2026
Unprompted review
Everything was dealt with efficiently…
Everything was dealt with efficiently and with care. Phone calls were answered promptly and where necessary, callbacks happened as soon as the staff member was available.
Jan was my first contact. I felt she really cared about me and the sale of my house.
I would highly recommend Step Legal and I sincerely thank them for their service.
14 April 2026
Highly recommend Step Legal
Step Legal took over the sale of my house after my previous solicitor ceased trading. They dealt with the sale so quickly and efficiently, answering any questions promptly and made everything so easy for me. I would highly recommend them with any sale of properties.
Thankyou
27 March 2026
The conveyancing team were brilliant…
The conveyancing team were brilliant throughout the whole process even when the first buyer fell through late in the day, and we had to start again.
I would thoroughly recommend the team at Step Legal if you have house conveyancing needs.
7 April 2026
Unprompted review
Pleasant and informative staff
Pleasant and informative staff. Always keep us up to date with our business
4 March 2026
I’m very pleased with the way Steplegal…
I’m very pleased with the way Steplegal handled my property sale.
They are noted in my contacts and I shall be using them in the future.
A no grief service!
Thank you all! 👍👍
19 March 2026
Absolutely fantastic service
Absolutely fantastic service, I’ve used Victoria in several occasions and will continue to do so.
2 April 2026
Unprompted review
It was great 👍👍
2 April 2026
Fast, friendly and effective
Victoria and her team, namely Izabelle have been nothing short of excellent in helping me and my partner move into our first home. Fast, friendly communication and the highest efficiency has meant the entire process took around 2 months from the first email to completion. As we were first time buyers them making the process so simple and clear took all the stress away. They have made the infamous experience of dealing with solicitors very pleasurable, and we cannot recommend them enough.
27 March 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.