Stephens Wilmot Solicitors Reviews 

358
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and prompt in answering any questions that arise. People note that the dedicated team keeps them well informed throughout the entire buying and selling process, ensuring a remarkably smooth, stress-free, and straightforward journey from start to finish. However, some customers also noted issues with communication delays, poor organization, and unexpected setbacks. Some reviewers were not happy with having to constantly chase for updates, receiving sparse replies, or experiencing exceptionally slow progress on their legal cases.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Reviewers highlight positive aspects of service, noting that the team is professional, responsive, and makes... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are professional,... See more

Response time

Users describe positive interactions with response times, frequently highlighting swift and professional... See more

User experience

People report positive experiences with user_experience, highlighting a smooth and stress-free process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emma and Elise at Stephen Wilmot was a dream to work with during our house sale. She was proactive, kept us in the loop, and answered us right away every time. Nothing slipped through the cracks — she... See more

Rated 5 out of 5 stars

The firm has been nothing short of excellent while we have been going though the process of purchasing my first home. Abigail has always answered any questions I have had in a quick and confident mann... See more

Company replied

Rated 5 out of 5 stars

An excellent service from start to finish . Made both the buying and selling process less stressful by keeping us up to date at each step. A truly professional service and a special thanks to our c... See more

Company replied

Rated 5 out of 5 stars

Emma and Elise are brilliant! We couldn’t have asked for an easier process with their support. As first time buyers, our journey was not straight forward on other properties but by finding Emma and El... See more

Company replied


Company details

  1. Legal Services

Written by the company

Stephens Wilmot Solicitors is a leading law firm based in South Wales. We are at the forefront of technological change in the marketplace helping to bring solicitors and clients together in a way that is fit for the 21st century. Our 'client first' mentality is at the heart of everything that we do. As a result we’ve created a service that makes the complicated seem simple and demystifies the legal process.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

358 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(358)

93 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Solicitors

We were recommended to use Stephens Wilmot Solicitors for our house purchase, and we couldn’t have been happier with the service we received. What could have been a stressful process was made so much easier thanks to Cheryl and her secretary, Tracy.

Cheryl was professional, and always kept us informed, making sure everything progressed as smoothly as possible. No question was too much trouble, and she gave us complete confidence throughout the process.

A huge thank you to Cheryl and Tracy for their hard work—we would highly recommend them to anyone looking for a reliable solicitor.

24 February 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your 5 star review, we look forward to working with you again in the future :)

Rated 5 out of 5 stars

Recent Remortgage

The team were efficient and kept us informed throughout the process. Will be suing agin in the near future

21 February 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Hi, thank you for the 5 star review, I presume this is a typo and you will be "using" us again, which is fantastic news and we look forward to working with you again.

Rated 5 out of 5 stars

Couldn't have asked for better

Amie was fantastic throughout the process of both the sale and purchase of my home- she responded to all of my questions quickly and always kept me informed. By far the best conveyancing experience I have had.

21 February 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your positive feedback, we look forward to working with you again in the future :)

Rated 5 out of 5 stars

Stephens Wilmot Service

Quick responses and always kept updated - great service 👍

20 February 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your positive feedback, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Cheryl and Tracy were fantastic!!

Could not of asked for better solicitors to help us with our first purchase.

Cheryl and Tracy have been brilliant throughout, very responsive to our requests, straight to the point and no messing around.

We experienced delays via our sellers solicitor however this was quickly resolved with the constant chasing from Cheryl which made the process run smoothly.

Would definitely recommend them to any future buyers first time or multiple!!

7 February 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your positive feedback, we look forward to working with you in the future.

Rated 5 out of 5 stars

Once again the service received from…Cheryl Head, Stephens Wilmot, Solicitors.

Once again the service received from Cheryl Head and her team was exemplary. The response times, courtesy and attention to my enquiries was outstanding.
Always a pleasure doing business with you.
Thank you all very much.

28 January 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your positive feedback, I have passed your kind works on to Cheryl and Tracy :)

Rated 1 out of 5 stars

I won't be using again

I won't be using again. Initially, it took a month for local searches to be applied for after we paid, creating delays, then a long time to get to the point of exchange. On the day of completion all did not go smoothly either. Communication appears to be solely through email, (its incredibly difficult to speak to anyone apart from the reception desk) - and then responses are not timely. Mistakes were made in statements of accounts. We have asked for call backs on a number of times, which haven't happened. Kelly was our main contact, with the case being passed to Rob on the completion day. We got there is the end, but not without some stress.

29 January 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

We are sorry that this was your experience with us and this is certainly not our standard feedback. However, I note that your completion coincided with a period of unexpected illness for Kelly. We can only apologise for the same and add that it is difficult to prepare for unexpected absences.

Regarding the delay in ordering searches following your payment for the same: we prefer to hold the draft contract pack from the seller's solicitors before requesting the searches. The search pack is an expensive disbursement and we would not wish to order the searches on an incorrect extent of land. To protect you and to avoid unnecessary expense we may wait for the title deeds before ordering searches. This ensures they do not need to be ordered twice if the extent of land is incorrect.

Rated 5 out of 5 stars

Our solicitors were incredibly patient…

Our solicitors were incredibly patient (with many of my questions), professional in all of our interactions, and efficient and persistent where needed to get things over the line. We are really grateful.

29 January 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your positive feedback, we are really happy that you were happy with the service you received. We look forward to working with you again in the future :)

Rated 5 out of 5 stars

Highly Recommend Caroline

Caroline Facey was the most helpful and understanding person to work with throughout the whole process of buying our first home. She helped us understand a lot of the process, was always quick to respond, and every bit of paperwork was completely thoroughly and efficiently. We felt very supported by Caroline, especially when the other party were trying to strongly weigh in, she was reassuring and continued to support us and our interests.

Caroline’s manner was so lovely and kind, we wouldn’t hesitate to recommend her to others.

12 December 2024
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for your positive feedback, I have shared this with Caroline who is very happy to hear your kind words. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Perfect service

I have only positive things to say about our recent experience with Stephens Wilmot Solicitors, whom we used for our house sale and further purchase which completed in Jan ‘25
.
Cheryl Head, Tracy Blanchard and Kathryn Jones dealt with our case. All 3 gave excellent polite customer service both over the phone and via email. One of them was always available to speak to, and were able to provide clear accurate updates throughout. Very clear communication throughout the entire process. All paperwork was sent out, and requests made, in a timely manner. The whole service felt very efficient and the team definitely seemed very ‘on it’.

Honestly a perfect service and would definitely use this firm again.

20 January 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you so much for your feedback, I have passed this onto the team who are over the moon. We look forward to working with you again in the future :)

Rated 5 out of 5 stars

I had a great experience with Stephen…

I had a great experience with Stephen Wilmot Solicitors. Robert Stephens always responds to my email and telephone call within 24 hours.
Buying or selling properties is quite often stressful however, Robert Stephens' full support and client care has really taken off the stress from me.
This is my best experience in dealing with solicitors for property transaction and I strongly recommend Stephen Wilmot Solicitors.

9 January 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for taking the time to leave us a review. It is much appreciated.

Rated 1 out of 5 stars

Avoid at all cost

Avoid at all cost, 6 months plus into selling and they still can’t get things sorted. We were ready to exchange before Xmas, for them to realise that contacts were not signed. 3 weeks later, still trying to exchange and complete but they have as much motivation or lack there of, to get this sale completed!

Useless, incompetent and do not use, even if there in your chain!

8 January 2025
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

We cannot find any record of you as a client. As you are not a client of the firm your review must be disregarded. You are not our client and do not have access to the information between us and our client which presumably delayed your chain. This could be any number of things. Your end of the chain may be ready but that does not mean the rest of the chain is ready. The chain cannot complete without resolving all legal aspects - whether you are ready or not. Money Savings Expert states that completion can take up to 8 months especially when you are in a chain. if the entire chain is not ready you will be unable to complete. Clearly this has caused you frustration but leaving a review against a firm who do not act for you is grossly unfair.

Rated 4 out of 5 stars

No issues to report

Dealt with Aimee & Shauna for our sale & purchase. Few little hiccups with unnecessary queries and an error on our final bill but nothing really to compare the process with, so think it was fine overall.

13 December 2024
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for taking the time to leave us this review. It is appreciated.

Rated 5 out of 5 stars

Would highly recommend Emma and Elise

Would highly recommend Emma and Elise. From beginning to end both Emma and Elise were very professional, helpful and nothing was ever too much trouble. I went in with the unknown and the help and guidance i was given was amazing. I am really grateful and cannot thank them enough.

19 December 2024
Unprompted review
Stephens Wilmot Solicitors logo

Reply from Stephens Wilmot Solicitors

Thank you for taking the time to review us.

Rated 5 out of 5 stars

Tracy and Cheryl have been so helpful…

Tracy and Cheryl have been so helpful and responsive over the last few months. I had lots of questions as I was buying my first property and they both made sure I understood and explained everything very clearly. Will definitely use this solicitor again in future. Thank you.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

For both our sale and purchase

For both our sale and purchase, I cannot rate Cheryl Head and Tracy Blanchard higher. Fantastic on all fronts when it really matters through what is a very stressful time, dealing calmly and professionally with some complications that arose as they often do. Very competent, excellent communication (which makes so much difference) and very efficient. Our buyers, their buyer and also various family members also moving around this time have all been really struggling with their solicitors and had terrible experiences so we really appreciated how good a service we have had. Thank you so much Cheryl and Tracy.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I'm very pleased with service provided by Elise from Stephens Wilmot. Elise is very professional, responds quickly to all emails and actions all queries. While using Stephens Wilmot service, I was selling and buying properties so I've had already experience dealing with solicitors which is not always easy so I can honesty say I would recommend Stephens Wilmot and I will be using them with next sale

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I would highly recommend Cheryl Head & her team. Their reassuring and professional guidance was invaluable in a protracted house sale and new-build purchase. Communication throughout was prompt, clear and helpful.

29 November 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look