Stephens Wilmot Solicitors Reviews 

358
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and prompt in answering any questions that arise. People note that the dedicated team keeps them well informed throughout the entire buying and selling process, ensuring a remarkably smooth, stress-free, and straightforward journey from start to finish. However, some customers also noted issues with communication delays, poor organization, and unexpected setbacks. Some reviewers were not happy with having to constantly chase for updates, receiving sparse replies, or experiencing exceptionally slow progress on their legal cases.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Reviewers highlight positive aspects of service, noting that the team is professional, responsive, and makes... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are professional,... See more

Response time

Users describe positive interactions with response times, frequently highlighting swift and professional... See more

User experience

People report positive experiences with user_experience, highlighting a smooth and stress-free process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emma and Elise at Stephen Wilmot was a dream to work with during our house sale. She was proactive, kept us in the loop, and answered us right away every time. Nothing slipped through the cracks — she... See more

Rated 5 out of 5 stars

The firm has been nothing short of excellent while we have been going though the process of purchasing my first home. Abigail has always answered any questions I have had in a quick and confident mann... See more

Company replied

Rated 5 out of 5 stars

An excellent service from start to finish . Made both the buying and selling process less stressful by keeping us up to date at each step. A truly professional service and a special thanks to our c... See more

Company replied

Rated 5 out of 5 stars

Emma and Elise are brilliant! We couldn’t have asked for an easier process with their support. As first time buyers, our journey was not straight forward on other properties but by finding Emma and El... See more

Company replied


Company details

  1. Legal Services

Written by the company

Stephens Wilmot Solicitors is a leading law firm based in South Wales. We are at the forefront of technological change in the marketplace helping to bring solicitors and clients together in a way that is fit for the 21st century. Our 'client first' mentality is at the heart of everything that we do. As a result we’ve created a service that makes the complicated seem simple and demystifies the legal process.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

358 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(358)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service

I was a little wary of using a “remote” solicitor for my house sale but right from the first contact Elise and Emma have been brilliant. Elise has kept me up to date with any issues/progress made right through to completion. I would not use anyone else in the future. They are a credit to Stephen’s Wilmot. Great work.

6 March 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

House sale and purchase

Aimee Wright and Ellie-May Meek gave me an excellent service when selling and purchasing my house. The emails were prompt, clear, concise with a friendly tone. Any queries or clarification I needed were promptly explained in a helpful way

5 March 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Made selling easy and great value for money

Natalie and Rhys and the whole team at Stephens Wilmot were excellent - extremely efficient and professional and did everything in their power to ensure the process was as smooth as possible for me as a first time seller, guiding me along at every step of the way. Can wholeheartedly recommend them and the whole SW organisation. And also exceptional value for money.

20 February 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Emma and Elise have been extremely…

Emma and Elise have been extremely helpful throughout our purchasing process. We are very grateful to them both for their patience, hard work and support. Would definitely recommend using them for purchasing/selling a property.

20 February 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Carla and Henry was amazing at helping…

Carla and Henry was amazing at helping me purchase my first home and has been great help. Definitely recommend them for other to make it simple with the stresses of buying a house.

20 February 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

5* customer experience

5* customer experience provided by Emma and Elise. Would recommend and use them again.

19 February 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 4 out of 5 stars

Buying a House with SW Sols

Carla and Henry were incredibly thorough and responsive when buying our new home. Fantastic people to be working with and very knowledgeable. Highly recommend!

18 February 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

We were extremely pleased with the…

We were extremely pleased with the service provided by Samera Sadiq at Stephens Wilmot Solicitors for the conveyancing on our recent house purchase.
From instruction to completion, the entire transaction was finalised within a month — which must be close to record time in conveyancing terms. Samera managed the process with exceptional efficiency while maintaining rigorous attention to detail. All searches, enquiries, and legal documentation were handled promptly and thoroughly, without compromising on quality.
Her communication was clear, concise, and proactive throughout. We were kept fully informed at each stage, and any queries were addressed swiftly and professionally. She coordinated effectively with all parties involved, ensuring momentum was maintained and avoiding unnecessary delays.
Completing in such a short timeframe is a testament to Samera’s organisation, expertise, and commitment to delivering results. We would not hesitate to recommend her and Stephens Wilmot to anyone seeking efficient, reliable, and highly competent conveyancing services.

13 February 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Emma and Elise are amazing!

I can thoroughly recommend this company. We have been dealing with Elise and Emma and they have both been fantastic from start to finish. Nothing was too much trouble and they did everything they could to help us. Everybody worked hard to get things done as quickly as possible and were very responsive to emails. I highly recommend them for any conveyancing.

13 February 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Excellent Service.

This is the second time I have used Stephens Wilmot Solicitors. Having had a really positive experience last time I requested to have Cheryl Head to do my conveyancing on this occasion also.
I was very fortunate and Cheryl and her associate Tracey Blanchard dealt with the sale of my property efficiently. I was able to contact both Cheryl or Tracey if I had any queries and I have to say that they are both very professional, approachable and nothing was too much trouble. They kept me up to date with each stage of the process. I cannot recommend them highly enough.
If I need conveyancing in the future I will most definitely be back.

30 January 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Emma & Elise helped me to sell my…

Emma & Elise helped me to sell my property which was subjected to a court order. They were extremely helpful and answered all of my many questions during this complicated situation. I felt comfortable reaching out to them by email and always received a prompt response. Thank you ! I will use your services again one day.

30 January 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 1 out of 5 stars

DO NOT USE THIS SOLICITOR.

DO NOT USE THIS SOLICITOR.

I used them to purchase my flat a couple of years and they missed a VITAL clause that advised my flat was only for key workers (I am not a key worker and never have been), now I am having to pay hundreds of pounds to change the lease of my flat for a new buyer.

If my solicitor had been thorough like my new buyers this VERY important clause wouldn't have been missed and I wouldn't have been hundreds of pounds in debt.

The solicitors name was Francesca O’Brien.

7 February 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your feedback. We are obviously disappointed to read the same but we also note that you would have received various reports and documents during your matter. We do ask you to read the same and liaise with us if there should be any issues. We would invite you to contact us further to discuss this.

Rated 5 out of 5 stars

Proactive Solicitors!

We have had a great experience with Stephens Wilmot Solicitors. Cheryl constantly kept us up to date with the process and proactively chased the buyers solicitors and the management company to help speed up the process. I would recommend to anyone moving house.

23 January 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Caroline Facey and her support worker…

Caroline Facey and her support worker were amazing absolutely on the ball. Pro active in every way by constantly keeping me updated.

3 February 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 1 out of 5 stars

Lazy and incompetent

Kathryn jones was appointed to handle the conveyancing for a garage I was purchasing.in August 25. A simple job, no searches no mortgage no survey, should have been completed within six weeks. After six months it was still on the initial stages and the seller after issuing a deadline finally pulled out! I lost the sale and was refunded my money. There are many other good solicitors out there, steer clear of Stephen’s wilmot

2 August 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

We are disappointed to read this review and would invite you to contact us to discuss this further.

Rated 5 out of 5 stars

I was an amazing and professional…

I was an amazing and professional experience.

30 January 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Excellent service!

Excellent service from start to finish ! Aimee wright was so professional and polite, would definitely recommend. Thank you so much!

29 January 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Really excellent service at a realistic…

Really excellent service at a realistic price. Natalie and Rhys were proactive and responsive to queries. Highly recommend!

13 January 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Best I’ve found so far.

Best I’ve found so far.

23 January 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Five star conveyancing

Five star conveyancing

22 January 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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