We couldn’t be happier with our engagement and wedding rings – they are absolutely perfect and even more beautiful than we imagined. From start to finish, the whole experience was fantastic: rela... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Further to my earlier review, the skull ring arrived on time… a perfect fit and I am very happy. I brought along a previously purchased ring that needed a slight adjustment. This was done instantly an... See more
Company replied
I initially telephoned to ask for guidance to purchase earrings for a bride’s wedding regarding pearl sizes Lorenzo was as professional and helpful as he possibly could’ve been. The earrings arri... See more
Company replied
Stephen Einhorn has been there for everything we have needed in important times . An engagement ring, our wedding rings, a 50th birthday ring through to a beautiful dog pendant. We would never go... See more
Company replied
Small Oval Signet Ring - Sterling Silver / Diamond - Custom Option
(2)
Engraving - Inside Ring - 2
(2)
Oval Disc Engraving Charm - Sterling Silver
(1)
Engraving Back Of Charm - 4
(1)
Skull Tattoo Ring SE x Joshua Kane - Sterling Silver
(1)
Charm Necklace Chain, 60cm - Sterling Silver
(1)
Adjustable Woven Leather Bracelet / Sterling Silver / Brown Woven Leather Cord
(1)
Engraving - Signet Top Overlapping - 3
(1)
Small Signet Ring in Silver, Size M
(1)
Bumblebee Charm Necklace - Sterling Silver / Blue Sapphire - Custom Option
(1)
Company details
Written by the company
Stephen Einhorn is a British family business, founded in 1995 by Stephen Einhorn and Jane Best, with an aim to create truly individual, luxurious jewellery designs handmade by skilled craftspeople in their London workshop. They strive to run a business that they love, where everyone is valued, and where they provide the best customer service possible. The business has gone from strength to strength and their bespoke jewellery client list now includes Disney, Warner Bros, Netflix, Paul Smith and A Bathing Ape amongst many others. Co-Founders Stephen Einhorn and Jane Best's business is a labour of love, they are passionate about craft and skill and continue to train the next generation of makers. They care about sustainability, the ethical and environmental provenance of every material they use; and the culture of work and care within their organisation.
Written by the company
- We make beautiful things for interesting people.
- Co-Founders Stephen Einhorn and Jane Best's business is a labour of love, they are passionate about craft and skill and continue to train the next generation of makers. They care about sustainability, the ethical and environmental provenance of every material they use; and the culture of work and care within their organisation.
FREE SHIPPING
ON ALL UK ORDERS OVER £100
PAY IN 3 WITH KLARNA
Contact info
Upper Street 210, N1 1RL, London, United Kingdom
- +44 207 359 4977
- shop@stepheneinhorn.co.uk
- stepheneinhorn.co.uk
Welcome Offer
4.9
Excellent
118 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Stephen Einhorn
Dear Angelo,
Thank you for leaving a review! We are glad you found something lovely in our showroom, and look forward to welcoming you again soon.
Best wishes,
The Stephen Einhorn Team
The service was great
The service was great, Lorenzo quickly helped me find new items that I'd like, knowing the pieces I have bought in the past. They are always helpful with deliveries if required.
13 November 2025
Reply from Stephen Einhorn
Dear Colin,
Thank you so much for your lovely review! The whole team takes pride in doing their best to suggest new pieces of jewellery which will work with your existing designs, our records are very accurate!
We hope to help you again soon.
Best wishes,
The Stephen Einhorn Team
Great piece of jewellery
Great piece of jewellery. I had some questions before I ordered which were answered promptly. Quick delivery.
As said fabulous necklace. Enjoy wearing it.
15 April 2026
Reply from Stephen Einhorn
Dear Karin,
Thank you for leaving us a review, and for sharing your experience! We are happy to know we were able to answer your questions and post your order to you quickly, and most importantly that you're enjoying your new necklace!
We look forward to helping you again soon.
Best wishes,
The Stephen Einhorn Team
Excellent service from the Stephen…
Excellent service from the Stephen Einhorn jewellers in terms of workmanship, efficiency and friendliness/curtesy.
I needed a rush adaptation of 2 x pairs of earrings (pierced earrings) to clip-ons and screw-ons.
This job was completed in record time - the workshop started on the afternnon of the 14th April 2026 and the earrings were ready to collect by the afternoon of the 16th April 2026.
Well done and thank you!
14 April 2026
Reply from Stephen Einhorn
Dear Mary,
Thank you so much for taking the time to leave this wonderful review. We are able to accommodate such specific requests thanks to the fact that our workshop is here on-site, as we hand make everything in-house.
We are so grateful you came to us, and look forward to seeing you back soon.
Best wishes,
The Stephen Einhorn Team
Our 3rd purchase and another fantastic…
Our 3rd purchase and another fantastic experience.
We purchase on-line due to the fact we live in the Midlands, although we have visited the store.
The uniqueness and quality is the main reason for our purchases, however the level of service, speed of delivery, communication, packaging is on the same par.
We will be back for a 4th sometime soon.
9 April 2026
Reply from Stephen Einhorn
Dear Owen,
Wow, this is amazing! Thank you so much for choosing us over and over again, we are so grateful! We really appreciate you ordering from us, and the great feedback you gave about our service as well as the quality of the jewellery we make.
We hope to help you again soon for your new piece!
Best wishes,
The Stephen Einhorn Team
Came to look at and potentially some…
Came to look at and potentially some things. Staff were massively helpful and service was great
11 April 2026
Reply from Stephen Einhorn
Dear William,
Thank you for writing this review about our staff! Customer service is one of our top priorities, so we really appreciate you saying this.
We hope you'll enjoy your new Stephen Einhorn jewellery, and we look forward to seeing you back!
Best wishes,
The Stephen Einhorn Team
The necklace was fabulous and loved by…
The necklace was fabulous and loved by my daughter
The staff were more than welcoming and knowledgeable
We loved the origami birds decorating the store
2 April 2026
Reply from Stephen Einhorn
Dear Sue,
Thank you so much for this lovely review! We are so glad to know your daughter loved her new necklace, thanks for coming to us. Thank you also for your words about our team, we pride ourselves not only on the quality of our jewellery, which is second to none, but on the quality of our customer service as well. We want everyone who comes to our showroom to feel welcome and have a wonderful experience.
Thank you for mentioning our lovely origami cranes, we all made them with love.
We hope to see you again soon!
Best wishes,
The Stephen Einhorn Team
Staff were really helpful
Staff were really helpful - but my partner didn't like what i bought her. So I took it back. Again staff were really helpful. Money back, no discussion.
Excellent service
27 March 2026
Reply from Stephen Einhorn
Dear Simon,
Thank you for taking the time to leave us a review! We are very pleased to know that you are happy with our service, albeit sorry that your partner didn't like the jewellery you bought her, but hopefully we can help you next time with something different.
We look forward to seeing you again!
Best wishes,
The Stephen Einhorn Team
It was so worth the trip
It was so worth the trip to give our beautiful skull bracelets a little bit of TLC ! I decided whilst talking with the delightful Lorenzo that my rose gold skull needed some sparkly eyes. We decided on the amethyst ones and wow you did not disappoint again. We had another trip to Islington to pick them up and what can I say it was so worth it.
Lorenzo was so friendly kind and patient and nothing was too much for him, he made us feel so welcome and the whole experience as always was great. Stephen Einhorns work is amazing and made with such passion.
So glad we found him all those years ago.
Thankyou to all at Stephen Einhorn for making such beautiful jewellery
28 March 2026
Unprompted review
Reply from Stephen Einhorn
Dear Flo,
What can we say! This is such a fantastic review, thank you so much for writing such a lovely message. Lorenzo and the team loved meeting you as well, and we are so happy you came back to us again. We have been here since 1995, and customers like you are the reason this has been possible.
We look forward to seeing you again!
Best wishes,
The Stephen Einhorn Team
Reply from Stephen Einhorn
Dear Andy,
Thank you for leaving us a review! Customer satisfaction is one of our top priorities, so we are glad to know you are pleased with the service you received.
We hope your new SE jewellery will bring you joy, and look forward to helping you again in the future.
Best wishes,
The Stephen Einhorn Team
skull ring with jewels in eyes
great communication and a great product arrived early and well presented,would buy again.
25 February 2026
Reply from Stephen Einhorn
Dear Mr Roberts,
Thank you for your lovely words, we are so thrilled that you like your new jewellery. We hope to help you again in the future!
Best wishes,
The Stephen Einhorn Team
Reply from Stephen Einhorn
Dear Kevin,
Thanks for your review! First class service... it doesn't get better than that!
Everyone in the team is essential to be able to deliver this type of service, so thank you for acknowledging that.
We hope to help you again in the future.
In the meantime,
Best wishes,
The Stephen Einhorn Team
We couldn’t be happier with our…
We couldn’t be happier with our engagement and wedding rings – they are absolutely perfect and even more beautiful than we imagined. From start to finish, the whole experience was fantastic: relaxed, personal and genuinely special.
A huge thank you to Lorenzo, the sales manager, who made everything so easy and enjoyable. His knowledge, patience and honest guidance gave us complete confidence at every stage. We felt truly listened to, never rushed, and completely supported in our choices.
Big thank you for helping us choose rings we’ll treasure for a lifetime.
13 February 2026
Reply from Stephen Einhorn
Dear Andrew,
What a fantastic review, thank you so much!
This is exactly why we do what we do. We want our customers to have beautiful pieces which bring them joy, made to the highest quality, so it means a lot that you have come to us for both your engagement and wedding rings.
We all work together as a team to provide you with the best possible experience while shopping with us, both in the showroom and in our on-site workshop where the magic really happens.
We hope to see you back soon, even if just to say hello!
Best wishes,
The Stephen Einhorn Team
Very friendly
Very friendly, helpful staff who took their time to help me and answer my questions.
30 January 2026
Reply from Stephen Einhorn
Dear Anna,
Thank you for leaving your review, we are glad we could help you and that you had a pleasant experience at the showroom.
Best wishes,
The Stephen Einhorn Team
new silver chain
I needed a new silver chain for my 'bee' charm. Sent it back and service was brilliant. Thank you. It is perfect again.
27 January 2026
Reply from Stephen Einhorn
Dear Glenn,
Thank you for writing this review! We are happy to know you were pleased with the service you received, and look forward to helping you again!
Best wishes,
The Stephen Einhorn Team
Great service from start to finish
Great service from start to finish. Staff kept in touch, checking my order and telling me when to expect it. I was even given a choice of dispatch day when my gorgeous ring was ready. Highly recommend this company. Fantastic quality all round.
15 January 2026
Reply from Stephen Einhorn
Dear Vicki,
Thank you for writing such a great review! We are thrilled you had a good experience while shopping with us, and that you are happy with your lovely new ring.
Please do not forget we offer complimentary polishing on all our pieces, so that we can help you look after it.
Best wishes,
The Stephen Einhorn Team
Exceptional Craftsmanship and Unmatched Service
I have been a customer of Stephen Einhorn for many years and have always been more than happy with their jewellery. The designs are distinctive and timeless, and the quality is consistently exceptional.
What truly sets Stephen Einhorn apart, however, is the customer service. It is quite simply second to none — attentive, knowledgeable and genuinely caring.
We even chose Stephen Einhorn for our wedding rings, and I wouldn’t have considered buying them anywhere else. Every experience has been a pleasure, and I cannot recommend them highly enough.
12 January 2026
Reply from Stephen Einhorn
Dear Patrick,
This is honestly a fantastic review, thank you so much for writing this! We are so happy to know you enjoy the jewellery you have bought from us, and that you trust us with such special pieces like your wedding rings.
We take pride in our customer service, as well as the quality of the jewellery we make, so thank you for saying this.
We look forward to seeing you at the showroom soon!
Best wishes,
The Stephen Einhorn Team
First class service from the moment you…
First class service from the moment you arrive until you leave with a wonderful piece of jewellery.
19 December 2025
Reply from Stephen Einhorn
Dear David,
Thanks so much for leaving this review, it really means a lot to us that people feel welcome when they are in our showroom and that you enjoyed your visit.
We look forward to seeing you back soon!
Best wishes,
The Stephen Einhorn Team
It has become a tradition
The most important thing, is that my other half loved it. Bought a Necklace & Ring, great quality, friendly & Attent crew.
3rd year in a row
20 December 2025
Reply from Stephen Einhorn
Dear Francesca,
Thank you so much for writing this, we are really happy we could help and really appreciate your repeat orders with us!
Best wishes,
The Stephen Einhorn Team
Delivery was surprisingly fast
Delivery was surprisingly fast!
And the ring… BEAUTIFUL!!!
16 December 2025
Reply from Stephen Einhorn
Dear Alfredo,
Thanks for leaving a review! We are happy we were able to deliver your ring to you so quickly.
We hope it will bring you joy!
Best wishes,
The Stephen Einhorn Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.