Stella Nova Copenhagen A/S Reviews 4

I found the brand in the beginning very interesting and decided to order a piece. I ordered per sizing guide and advice on the website and the sizing were way off. Way too big. So I decided to return it. However there is no automatic return process. What I did was just to send the parcel myself. The parcel got apparently lost and of course Stella Nova "has no responsibility on that". Although providing a good service experience would be in a serious companies interest. 30 euros lost from shipping 100 euros lost from the actual item. And it is my responsibility.

No, I wouldn't recommend Stella Nova or come back again.

My order was shipped the day after i placed it and the item arrived 3 days later in a perfect shape! I am more than satisfied! Would recommand the store without any doubt to my friends!

I understand return policies are in place to be respected, but I would expect a store that sells medium/high priced fashion to make some exceptions if the situation warrantees it. I am an international customer and I do not recommend this company to anyone.