The store has excellent customer service! I received responses to multiple requests of mine within a few hours each time (despite the time difference). Aside from being prompt, the responses wer... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products are great. Amazing craftmanship. But one thing outstanding was how smooth the delivery was, even though it came from another country. And the customer service. I got reply instantly. The... See more
Company replied
I received excellent service from Joska. He replied to all my queries more or less instantly. I am really pleased with my bracelet which arrived in super quick time. I would thoroughly recommend Ste... See more
Company replied
This was my first time ordering a gift for my husband at Steel & Barnett, and it won't be my last. I bought two bracelets. My husband had a minor issue with the clasp on one of the bracelets, and afte... See more
Company replied
Company details
Written by the company
STEEL & BARNETT is a Belgian jewelry brand founded by life partners Yoshi and Steffie, built on a shared passion for craftsmanship and human connection. What began in 2019 as a small home project has grown into an international brand trusted by retailers in more than 22 countries, while staying true to its original values: care, quality, and consistency. Every STEEL & BARNETT piece is designed to be worn with confidence and meaning. Our jewelry is crafted to feel timeless rather than trendy, combining refined materials with subtle design so it fits naturally into everyday life and life’s most important moments. Many of our pieces are chosen as gifts, marking milestones such as weddings, anniversaries, or simple gestures of appreciation. We believe trust is built through details. From thoughtful design and durable materials to reliable service and clear communication, we aim to deliver a seamless experience both online and in-store. When challenges arise, we approach them with empathy and a solution-first mindset, always listening and improving. At STEEL & BARNETT, jewelry is more than an accessory. It is a symbol of connection, appreciation, and personal style, created to be worn, gifted, and valued across generations.
Contact info
Pathoekeweg 120G, 8000, Brugge, Belgium
- service@steelandbarnett.com
- steelandbarnett.com
4.5
Excellent
464 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Jewel travel ! in…
after some rather surprising delivery problems, I have just received my order with particular attention and attentive listening from customer service who did everything to satisfy my requests and find solutions. I can finally judge the excellent quality of the products. thank you for everything.
26 March 2024
Reply from Steel & Barnett
Hello Laurent,
We appreciate your patience and understanding throughout this process greatly. It's a pleasure to hear that our customer service was able to assist you well and provide solutions. We always strive to satisfy our customers. Thank you for your appreciation, and we're glad you can now enjoy our items. P.S.: Thank you too!
Joska - Happy Department
Good quality and friendly service
25 March 2024
Reply from Steel & Barnett
Hello Felic, Thank you for your kind words! We strive to provide excellent quality products and friendly service to all our customers. If you need anything else, feel free to reach out. Joska - Happy Department
Reply from Steel & Barnett
Hello Peter,
Thank you for the great feedback! We're glad you're satisfied with our service and the quality of our product. Enjoy it! Joska - Happy Department
Loved the bracelets-careful with your returns
Loved the bracelets, had to exchange them for a smaller size, and returned them as requested. Received the credit but short of my purchased price by 5 euros even I paid myself for the full return via bpost. Disappointing.
21 March 2024
Reply from Steel & Barnett
We would like to clarify that indeed we do not refund shipping costs for returns. However, we sent you an email to compensate for this with a discount code. We have not received a response to this.
If you have not received this email or if anything is unclear, please feel free to contact us at service@steelandbarnett.com, and we will be happy to assist you further.
Reply from Steel & Barnett
Hello Raiko,
Thanks for the positive review! We're glad you're satisfied with the quality and that it fits well on your wrist.
Joska - Happy Department
Reply from Steel & Barnett
Hey Jay,
Thank you for the great review! We're thrilled that you love the product and appreciated our quick shipping. Your satisfaction is our priority, and we'll continue striving to meet your expectations!
Joska - Happy Department
Great customer service!
I had a return order for Steel and Barnett and contacted their service department. I was helped very quickly and good by Joska, I most liked the personal contact! The return order was arranged very fast. Thank you :)
22 March 2024
Reply from Steel & Barnett
Thank you for your positive feedback! Glad to hear everything went smoothly. We always aim to provide personal and efficient service. If you have any further questions in the future, please don't hesitate to contact us. Thanks again for your appreciation!
Joska - Happy Department
Top product and Belgium produkt !
28 February 2024
Reply from Steel & Barnett
Hey Sam,
Thank you for your kind words!
Joska - Happy department
The communique with Steel & Barnett is…
The communique with Steel & Barnett is always first class service. The leather and beaded bracelets which I have purchased are constructed with quality materials, and the designs are the most attractive in the market. I always receive compliments, whether I wear one or stack three together. Bravo to the founders and designers on a great growth company and expanding product lines!
13 February 2024
Reply from Steel & Barnett
Hello David,
Thank you for your wonderful review!
We are delighted to hear that your experience with Steel & Barnett has always been first-rate. We appreciate your compliments and are proud of our growing company. Thanks for your support!
Joska - Happy department
Great quality and superb customer care
1 March 2024
Reply from Steel & Barnett
Hey Olga,
Thank you! We are happy that you appreciate the good quality and are satisfied with our customer service. 🌟🤝
Joska - Happy department
Fast delivery and really good!
12 February 2024
Reply from Steel & Barnett
Hello Jacob,
Thank you for your review, it is nice to read that you are so satisfied with the fast delivery and that everything went well :-)
Joska - Happy departure
Quality Products and Excellent Service
Recently, I ordered a Valentine's Day gift from Steel & Barnett's, and I must say, I was thoroughly impressed. The item was not only beautiful but also of exceptional quality. However, my partner wasn't interested in wearing bracelets, so I decided to return it. To my surprise, the customer service team responded promptly and efficiently, guiding me through the return process and issuing a hassle-free refund.
I truly appreciate the exceptional service provided by Steel & Barnett. Their swift response and assistance made the entire experience smooth and pleasant. I highly recommend Steel & Barnett to anyone in search of high-quality products and excellent customer service.
19 February 2024
Reply from Steel & Barnett
Hallo Oksana,
Ik ben blij dat je ervaring met ons als bedrijf en de service goed is verlopen. Hiervoor sta ik iedere klaar om deze service te bieden aan onze klanten!
Joska - Happy Departement
Fine
Good quality, colour is different then shown on website though. Delivery took a few days longer because it delivered to a service point on a saturday, which was closed on saturdays.
25 January 2024
Reply from Steel & Barnett
Thanks for your feedback. We appreciate that you took the time to share your experience with us.
We are sorry that the color of the product differs from what you saw on the website. We do our best to display colors as accurately as possible, but understand that this may sometimes vary.
Regarding delivery, we regret the inconvenience caused by the package being delivered on Saturday to a service point that was closed, unfortunately we have no control over this.
Joska - Happy department
Reply from Steel & Barnett
How fantastic to hear!
In our customer service we continuously strive to satisfy every customer.
Your quick and positive experience confirms to us that our team is committed to providing excellent service.
Thank you for your appreciation!
Joska - Happy department
Responding and acting in a professional way…
Responding and acting in a professional way at the time there were serious problems with the deliverance from DPD.
16 February 2024
Reply from Steel & Barnett
Hello Henrie,
Thank you for your review, I am happy that the problem has been resolved successfully at DPD.
My priority is to ensure our customers have a smooth and hassle-free experience.
We appreciate your patience and understanding in this situation. :-)
Joska - Happy department
Good pricing and excellent service
Good pricing and excellent service. My order was filled promptly and arrived quickly. Invoice/receipt included. It was itemized with thumbnail photos of each item - easy to verify order complete and correct.
5 February 2024
Reply from Steel & Barnett
Thank you for your positive feedback!
We are happy that you are satisfied with our prices and service.
It is nice to read that the order was processed quickly and correctly, we attach great importance to this!
Joska - Happy department
Looks great
looks great but hold on, it doesn't hold up. The leather band disconnected from the steel part and required more glue. Gives the impression of cheaply made.
**UPDATE**
Moving to 4 Stars because the service was top notch. They addressed and cared about my experience and were quick to fix the issue.
14 January 2024
Reply from Steel & Barnett
Hello Devin,
Thank you Devin for adjusting your review for us, this means a lot to me and us as a company :-)
-----------------
Hello Devin,
Thank you for your honest feedback.
We apologize for the inconvenience you've experienced with the leather band detaching from the steel part, giving the impression of being poorly made.
This is not the standard of quality we aim to provide. Please contact us at service@steelandbarnett.com so we can further investigate and find a suitable solution.
We are committed to addressing your concerns and improving our products and service.
We appreciate your understanding.
Excellent company
Easy shopping and checkout! Fast shipment and great attention to the customer! Quality products!
26 January 2024
Reply from Steel & Barnett
Thank you for your positive feedback!
We are pleased to hear that you found the shopping and checkout process easy, appreciated the fast shipping and were satisfied with our customer attention and quality products.
Joska - Happy department
Reply from Steel & Barnett
Hello Rudy,
Thank you for your great feedback!
We are pleased to hear that your ordering and payment process went smoothly and that you are satisfied with our products.
Thank you for your review!
Good quality
Good quality, nice products.
It is a pitty that there is no XXL version. Most of the XL versions fit just, some are a bit tight.
12 January 2024
Reply from Steel & Barnett
Hello,
Thank you for your comment.
It is currently not possible to include XXL bracelets in our range.
We appreciate your feedback and understand that this is an important point.
While we cannot promise any changes at this time, we take all suggestions seriously and continue to evaluate our offerings to meet the diverse needs of our customers.
Thanks for your understanding.
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